Airtel Complaints & Reviews

Respected Sir,
I am an Airtel customer ( Mob No. [protected]) since Octobeer26, 2009.

I was a satisfied customer till now. But today I realized that your company is irresponsible and had made me fool and did not care for customer’s problem. They first admitted their mistake about ‘My Airtel My Offer’ scheme and now refused about such any offer.

Before get Recharged every time, I had check “My Airtel My Offer” by dialing *121*11#. And my Mobile’s screen showed same message every time that:- “Talktime Offer!! Recharge kijiye Rs 30 se aur paiye Rs 33 ka talktime, Rs 24 turant or Rs 9 ka talktime 48 ghante mein”

I recharged my mobile 5 Times on August 03,2011 between 2pm to 8pm with amount of Rs30 each. Before every recharge I had check “My Airtel My Offer” by dialing *121*11#. And my Mobile’s screen showed same message every time that:-
“Talktime Offer!! Recharge kijiye Rs 30 se aur paiye Rs 33 ka talktime, Rs 24 turant or Rs 9 ka talktime 48 ghante mein”

And when I get my mobile recharged,everytime I get messages like this:- “RECHARGE SUCCESSFUL on[protected] at 02:54PM.Talktime Rs 24.00.MRP Rs 30.00.TransID[protected].”

Thus in 5 recharges of MRP 30 each (30 x 5=150), I get talk time of Rs 24 in each recharge and Total Rs120 (24 x 5=120). According to offer, Talktime of Rs 45 (Rs 9 x 5) should be given to me in next 48 hours. I waited for Talktime till August 10,2011 and no benefit were given to me and later I talked to Customer care and they assured me to solve my problem.


For not solving problem, on August 12,2011 at about 9 pm I talk to Customer care again and registered my complaint again. They assured me to solve my problem till August 16,2011 and informed me by message at 9:35 pm as:- “Thank you for contacting Airtel. Your request reference number is CBNRA[protected]. Simplify Life! Just Dial *121# to get instant account information.”

On August 14,2011 at 12:30pm I received a call from Customer care (Mobile No. [protected]). They admitted the mistake . The officer told me that my problem has been solved and according to offer for you, Rs.45 will be refunded in your account within 48 Hours. And also informed me by message at 12:32 pm “Your Service Request No. CBNRA[protected]has Been Resolved .We Tried Contacting you and were Not Able To Contact You. For assistance call 121”

And also informed me by another message at[protected] at12:40 pm “Thank you for contacting Airtel. Your request reference number is CBNRA[protected]. Simplify Life! Just Dial *121# to get instant account information.”

I waited to get refund till August 17,2011 and about at 6 pm I talk to Customer care again. I again requested them to Refund my Balance and they again registered my complaint again. They assured me to solve my problem and informed me by another message at[protected] at 6:08 pm “Thank you for contacting Airtel. Your request reference number is CBNRA[protected]. Simplify Life! Just Dial *121# to get instant account information.”

And today, i.e. on August 27,2011 at about 6:45pm and 7:05 pm I talked twice (to enquire my all above requests) to Customer care again. I asked them about ‘my previous complaints of Refund my Balance’ and they both told me:- your complaint has been closed. They also told that there was not such Offer for you so you did not get it.

When I asked the officers why my mobile was showing such offer everytime by dialing *121*11# then officers replied that they did not know about that offer and can not check previous offer.

When I requested them that you could confirm from the officer who had talked me before and also from the officer that called me (from Mb No. [protected]) on[protected] at 12:30pm. Then they replied strictly said to me, “That offer was not for you and you will not get any benefit now.” I also requested them to hear pre-recorded call that is recorded during the conversation with Customer care but they refused to do it. And they disconnected call.

Can company tell me what was MY AIRTEL MY OFFER on[protected] for my mobile No. [protected].

Is your company not responsible for misbehavior?
Now I am helpless!
What should I do now?
Should I contact to TRAI to solve my problem?

Yours truly,

RK Beniwal
Mb# [protected]
[protected]@yahoo.co.in

my number is [protected] and my wife is using this connection...and for the last 4 days she is getting a call from an airtel number [protected] and nobody talks when connected and its also not getting connected when we call back....we have also received 2 sms from this number as "i like you"...we are worried if someone is following us or something....request airtel to check on this number....and his activities....he also sent an sms saying his name is RAVI....also advise if i should complain with police....hoping some help from airtel....Kiran and Mrs Kiran

My name is Hinaben and i m using airtel sim card, previously when i recharge by 100 rs. i was getting 85 rupees as talk time and 15 rs. was deducted as service fee. Now when an agent where i get recharge my card he informed me that if i recharge by 40 rs. i will get full talk time of 40 rs. so once i recharged my card by 40 rs. but letter i came to knew that in 40 rs. recharge airtel charging 70 paisa per call, so once i used my all 40 rs. i recharged my card by 100 rs. and i got 85 rs. talk time, but still airtel is charging 70 paisa per call, and when i call airtel customer care they told me that when i recharge by 40 rs. it has 1 month validity so i have to pay that rate 70 paisa per call upto one month evem of o recharge by 100 rs. and paying 15 rs. as service fee THIS IS REALLY BULLSHEET..........and they cant do anything........this is clearly cheating with millions of customer.

Today Airtel dth technician came and told me that dish needs to be re aligned as satellite is getting changed. He did some alignment and went, after that i started facing issues with cable reception. After every 2-3 mins signal level goes down and i get error code B001. When i called Airtel DTH customer care thay are asking me to pay services charges if i want technician to come to my place.

Why i need to pay when airtel dont have qualified technicians. They are not doing their job properly and for that consumer needs to suffer.

Saurabh Arora
[protected]

Hi, this is Mr. Vijay Pant from Ghaziabad having airtel prepaid connection no. 0091-[protected]. I lost my mobile today, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure.
My other no. [protected] & [protected]

I can't contact customer care complaint helpline number 198. i have complaint lots of time to your customer care executive. but nobody solve this problem. how can i contact share complaint.please give me a solution this is my mobile number [protected], i am already vodafone customer, but still i convert my number vodafone to airtel. iam most precious on airtel customer

Recently I switched to airtel number ([protected]). I had given all the documents at the time of activation of sim. But now my outgoing calls has been stopped. When I talked to customer care he said after submitting your documents it will resume in 4 hrs. Now it has been 7 days when I submit the documents to chandracharya chowk airtel office in Haridwar. but outgoing calls are still not working. I complained about it to [protected]@in.airtel.com customer care and nodal office uttarakhand as well through email but I did not get any response from customer care. I hope this mail will help me to resolve such problem. I am not getting any kind of support from customer care.

NAME AMIT GARG
MOBILE :[protected]
HARIDWAR

Hi,

I have bought a airtel friends sim to call to one of airtel friends no, to which it was always charged with 10 paisa/min.

But now from last one week, i am charged with some what like variable call rate. Always charge differently. I have talked to customer care about the matter, then told me that the company has changed the friends plan without noticing the concerned customer. They said your first call charge you 1.50 Rs/min then 10paisa/min. I request you to provide the plan specifications details if any one of you have and also the Airtel customer care also.

My no is [protected] and Email is [protected]@gmail.com

Thanks.

Hi,
I didthe biggest mistake of my life just 3 weeks ago. tHe mistake was i bought an airtel 3G net setter and dongle sim. MY sim mobile number is [protected].To start with It was supposed to get activated within 24-48 hours. Bugt after having spent so much and so much fight i got it activatedafter 5 days. i was alerady fed up with the customer care service of AIrtel who doesnt even know how to behave to the customer orhow to support their product. In the 3G console which you get in laptop the helpline number given is[protected] But if you call that number they wont support any issue with the 3g service. THEy will just provide you some invalid numbers to call. to add on to the problems it stopped working 3 days back it started saying "it cannot connect to the remote computer hence ports are closed". I called up customer care to understand what the problem was but again no use. the i assumed that it could be because it went out of balance. Then aftergetting advice from the airtel offic ein my employer campus i recharged for 675 and still the problem remained the same. i called up customer care but they said the data has not been added to the account with respect to the amount paid. INfact there was .01 MB data which was left before recharge. I called up CUSTOMER CARE([protected]) 4 tIMES YESTERDAY. tHEY WERE NOT ABLE TO SOLVE THE ISSUE AND NOT ONLY ThAT THRICE THEY ABRUPTLY DISCONNECTED THE CALL AND ONCE THE EXECUTIVE SAID HE IS TRANSFFERING TO THE SENIOR EXECUITVE BUT IT RANG FOR AROUND 10-15 MINUITES BUT NO ONE TO PICKUP AND I DICONNECTED THE CALL SINCE I HAVE BEEN CALLING FROM MY VODAFONE NUMBER AND LOSING MONEY EVERYTIME I CALLED. I EVEN SAID ONE OF THE EXECUTIVE THAT CALS ARE GETTING DISCONNECTED ABRUPTLY(EVENTHOUGH I CALLED FROM AN AREA WHERE I HAD FULL SIGNAL)SO TAKE CARE OF IT.I ASKED HIS EMPLOYEE NMBER BEFORE STARTING THE CONVERSATION BUT HE REFUSED TO GIVE INSTEAD HE SAID HIS NAME WAS HARIPRASAD. AFter having spent so much money my issue is unresolved. i Want my money back as well as i want them to take back their device and give back my money. since the consumer laws in india arenot so strong as in some other countries where i have worked before things like this heppen daily. ateleast i found this forum here andI BELIEVE THIS POST CAN HELP ME GET OUT OF MY ISSUE AND HELP MANY OTHRS WHO PALN TO CHOOSE AIRTEL. i hope i get a reply.

MY contact number is [protected]

Hi,
I purchaged a Airtel DTH DVR in Jan 2011, for Rs. 5000. My customer ID # [protected] & Mobile # [protected]. I paid for HD box, but it is standered one. this box is faulty also hangs, after every 20 mins. Airtel refused me to change the box for HD. Airtel is asking me again to pay Rs.5000 for HD . now i want 2 give it to back, i m fedup with this box. Ilogeded a same comlaint before few days but they didnot care.

narender singh
283, rithala, rohini, delhi - 110085

[protected] this unknown number is calling me and say dirty words please give me information of this number and take action

I have applied for Airtel Broadband & Land Line connection in the 1 Week of August 2011 with required documents and application fees and promissed to get the same within 3 days. Its almost 1 month is over no body from Airtel is truned up. I have raised lot of complains with Airtel Cufstomer Care, Nodal Officer, Applete officer but did not found any satisfactory answer except "Work In Progress". I am keep on calling them and since last week they have started joking with me stating your connection will be provided by very next day, but when you will asked for the same on next day same caste will played agagin. I am very fursted and harrsed. Expecting some help to get out of this issue.

My TBLR No : 258647

I think they have chtted me...here is the chetter names...

Mr Dhanakothi (Sales Person) Contact No: [protected]
Mr ShamSundar (Manager, as per Dhanakoti) Contact No: [protected]
Applete Officer Mahalakshmi ( Communicated via mail)

My number is [protected]. I am an Airtel prepaid customer in bangalore. Its been more than a week now since I submitted the required documents but, I'm still unable to make outgoing calls or send messages though I can receive calls.

I have called customer care several times and have also visited the airtel customer relationship center nearly 4 times now. They all have the same answer. They say that everything is fine and no one has an answer.

My balance shows 176.68 and the sim is valid upto 21/08/2012.

I will have to change carriers if the problem is not rectified soon. I hope Airtel grasps the gravity of my problem. I have been unable to make some important calls due to which I have lost a number of my clients.

broad band connection NOT given even after two months
Hi , I AM DHARMVEER SINGH MOBILE-[protected]
INDRA NAGAR LUCKNOW
I WANT A BROAD BAND CONNECTION I CHOOSE AIRTEL SO I FILL A FORM on airtel's website after filling form on net.
One day Mr SUNEEL VERMA EMPLOYED CODE- LDSL 20002 call me & fill from for Air-tel BROAD BAND & collected Rs.500/- from me on 4/7/2011 for a broad band connection by way of CASH which received by suneel verma on my customer enrollment form number-182618. But, Mr. Verma not received my phone after 10 July 2011 & not give me proper response when i do SMS then not replied after THEN I CALL him the other mobile number he pick my phone and told me some server problem so after 2-3 days your connection will be install. i will agree.On the starting i told to Mr. Suneel Verma i take a data entry work so if not done you told me so i arrange other mode of INTERNET because my data entry work loss per-day at least 300-400 Rs but he say not to worry i promise to u it will be install with in 4-5 days after pass his commitment date i call him but not pick my phone-([protected]) he remember my phone number so not pick my phone i call him other numbers he pick my call by other numbers and again he said its server problem plz wait 2-3 days more i am agree but after pass again 2-3 days connection not be install he send me a SMS (BHAI EVERYTHING IS DONE YOUR CONNECTION WILL BE INSTALLED BY TOMORROW) ON 14-JULY-2011 that sms save my in box but 15-july-2011 will be passed but connection will be not install after that i call him but he not pick my phone i send him sms to give me your senior number so he send me a number [protected] he told me thats name is-Mr. ANNAND so i call him 1st he pick my phone & i told my problem to his executive he said me i call him & that pick my phone all time he take me 2 days for installation of net connection i again agree but pass after 2 days he was same as his executive not pick my phone.so i want to fulfill my loss by THE AIRTEL COMPANY and take action thats employee of AIRTEL.

Hi,
I got a new Airtel connection on 25th Sept' 2010 i.e. last year. My modem has now gone bust - complained at 198 on Saturday 20th Aug' 2011 but the problem is not resolved. Everytime I call up 198 I am told that this will be fixed tomm. but tomm never comes. Since my connection is not even a year old my modem should be replaced by Airtel but it is not happenning. Can someone please help with my current situation?

Thanks,
Amit.

Waiting for refund of BroadBand deposit for 2 MONTHS- case number[protected] application number 253872

We relocated to bangalore after some time abroad and went for airtel as the choice provider for Broadband. The ever eager sales rep Airtel relationship agent - Venkatesh ct no - [protected] came personally collected the cheque and application. The cheque for 799 rs promptly got debited the enxt day. We got sms'es that our application was being processed. We waited for 2 weeks and called him to find that he was not available and another 'relationship officer' (what a farce of a name for someone who is least bothered about relationships with customer) Mohsin said that there was a cable fault and so we will not get our connection for another 2-4 weeks. he himself suggested that we cancel the connection and said the deposit will be refunded. It has been 2 MONTHS now and we are still waiting for the deposit.

I called nearly 20 - 30 times to the customer care centre to find that no complaint had been raised for refund. I raised one and have been following up with customer care to find that it is being transferred from one department to another. I have written to nodal officer and they too gave the same answer and I have escalated to appellate officer who have also given me inane answers.

It is nearly 2 months now and I expect that I be paid back my original amount and be compensated for all charges of calling them 30 times and chasing them up to get MY MONEY.

For the patient few - the standard template email replies from nodal and appellate officers below -

JUL 22 reply from nodal officer

Dear Mr.Karthik M P,

Warm greetings from airtel Telemedia Services.

With reference to your e-mail dated on 20/07/2011, you have expressed your concern for airtel new connection.
We deeply regret for delay in responding to your e-mail.
We would like to confirm you that your request regarding refund has been registered with service request number 49138258 . Our Representative will revert with the status by 30th July 2011.
Further ,we would like to inform you that we are upgrading our system during the period 9th July to 22nd July, 2011. During this period there may be delay in resolution.
We regret the inconvenience caused.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage.
We look forward to a long and fruitful association with you.

AUG 1 reply from nodal officer

Dear Ms.Sowmya,

Warm greetings from airtel Telemedia Services.
We refer to your e-mail dated on 28/07/2011 , you have expressed your concern for airtel new connection.
We deeply regret for delay in responding to your e-mail.
Further to your concern regarding delay in refund amount has already been registered with reference no: 49138258 and it is under process.
Hence, your concern has been forwarded to our relevant team for further action.
We regret for the inconvenience caused.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage.
We look forward to a long and fruitful association with you.

AUG 16 APPELLATE OFFICER REPLY

Warm greetings from airtel Telemedia Services
We regret for the delay in responding to your mail.
With reference to your e-mail dated 19 Aug 2011, you have expressed the concern regarding refund amount for your airtel new connection.
Further to your below mail this is to inform that we have already registered the complaint with the reference number 49138258 and same is under process. Due to technical issue its getting delayed we will get back to you at the earliest.

We regret for the inconvenience experienced by you.

This Complaint to Airtel,


Hi Airtel Team / Mr, Rajesh Dhobal,

as per last telecommunication with you, you committed me for updating my out going call charges as bellow agains 1 Re daily deduction as addition service charge (this offer was also given from your MTN team on telephonic communication) from my Airtel prepaid account [protected].


Local calls:-

Airtel to Airtel @10p/Min
Airtel to others @30p/Min

Std calls:-

Airtel to Airtel @50p/Min
Airtel to others @50p/Min

SMS Tariff:-
local SMS Rs. 1.00/-
STD SMS Rs. 1.50/-

International SMS Rs. 5.00/-



So Airtel Team, pls take initiative and solve it fast, your 10 days time is also complied, pls enable this service as ASAP.



Mail details as below;

From: Mayank Patel
Subject: RE: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|QRC[protected]|]
To: [protected]@airtel.in, "airtel" , "Airtel C S - Head"
Cc: "Telecom Regulatory Authority of India"
Date: Tuesday, 23 August, 2011, 12:45 AM

Hi Mr, Rajesh Dhobal,

as per last telecommunication with you, you committed me for updating my out going call charges as bellow agains 1 Re daily deduction as addition service charge (this offer was also given from your MTN team on telephonic communication) from my Airtel prepaid account [protected].


Local calls:-

Airtel to Airtel @10p/Min
Airtel to others @30p/Min

Std calls:-

Airtel to Airtel @50p/Min
Airtel to others @50p/Min

SMS Tariff:-
local SMS Rs. 1.00/-
STD SMS Rs. 1.50/-

International SMS Rs. 5.00/-



So pls do it fast, your 10 days time is also complied, pls enable this service as ASAP.



Regards,

Mayank Patel

Call:[protected], E-Mail: [protected]@yahoo.com
Have a greatest [protected]@




--- On Sun, 21/8/11, Mayank Patel wrote:

From: Mayank Patel
Subject: RE: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|QRC[protected]|]
To: [protected]@airtel.in
Date: Sunday, 21 August, 2011, 11:24 AM


till not revived the benefit pls do as fast






Regards,

Mayank Patel

Call:[protected], E-Mail: [protected]@yahoo.com
Have a greatest [protected]@




--- On Mon, 8/8/11, [protected]@airtel.in wrote:


From: [protected]@airtel.in
Subject: RE: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|QRC[protected]|]
To: [protected]@yahoo.com
Date: Monday, 8 August, 2011, 12:58 AM

Dear Mr. Patel,



Warm greetings from all o[censored]s at airtel.



This is in reference to the email received on the on the 02/08/2011, regarding retention benefits not received for your airtel prepaid mobile number [protected].



We regret for the delay in response and for the inconvenience caused.



As per your telephonic conversation with the undersigned, we would like to inform you that as per your request we have rechecked our records and found that you have already availed the retention benefits as given below and this offer was available till 15 July 2011. Hence we regret the infeasibility to provide the same benefits now.





Local calls:-



Airtel to Airtel @10p/Min

Airtel to others @30p/Min



Std calls:-



Airtel to Airtel @50p/Min

Airtel to others @50p/Min



SMS Tariff:-



local SMS Rs. 1.00/-

STD SMS Rs. 1.50/-

International SMS Rs. 5.00/-





It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.



We hope that we have been able to fulfill your request suitably.



Please feel free to speak to our call center executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com.



You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. Or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.



Warm Regards
$USERNAME$
Appellate Office
Bharti Airtel Limited
Rajesh Dhobal

[protected]Original Message[protected]
From: [protected]@airtel.in
To: [protected]@yahoo.com
Sent: 08/08/2011 13:18:39
Subject: Re: MOBILE NUMBER PORTABILITY -- [protected] [|BAL|Qrc[protected]|]

Dear Mr. Patel,





Warm greetings from all o[censored]s at airtel.





This is in reference to the email received on the on the 02/08/2011, regarding retention benefits not received for your airtel prepaid mobile number [protected].





We regret for the delay in response and for the inconvenience caused.





As per your telephonic conversation with the undersigned, we would like to inform you that as per your request we have rechecked our records and found that you have already availed the retention benefits as given below and this offer was available till 15 July 2011. Hence we regret the infeasibility to provide the same benefits now.








Local calls:-





Airtel to Airtel @10p/Min


Airtel to others @30p/Min





Std calls:-





Airtel to Airtel @50p/Min


Airtel to others @50p/Min





SMS Tariff:-





local SMS Rs. 1.00/-


STD SMS Rs. 1.50/-


International SMS Rs. 5.00/-








It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.





We hope that we have been able to fulfill your request suitably.





Please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com.





You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.





If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. Or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards
Rajesh Dhobal
Appellate Office
Bharti Airtel Limited

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and more.............

sir,

please treat this as priority.

i would like to know all the incoming numbers and outgoing numbers from june 1st 2011 to Aug 24th.My number is [protected]

i lost my sim last week of may. I kept that sim in my wallet. some body has stollen my wallet in my building. yesterday i have taken new sim with same number from aittel office. when i lost sim there was 80/- in my account. but yesterday only 6/- is there. Definetly some one has used my sim to make calls.
sir please provide me dialed numbers from my sim.



sir , please find me the necessary details and send that to my mail address

[protected]@gmail.com

sir please do the needful.
prasad.

Hi,

This is Venkatesh from Bangalore. Am Airtel Broadband (No. : [protected]) Customer for more than 2 years.
Two Months back I've registered (Applicatio no. : 263270) for IPTV and paid 1750 to Aitel Agent 'Muni'.
He Promised that July 18th the IPTV devices will be delivered. It was delivered even August 1 week and when check with Muni, he replied have to check and Blah, Blah [Unfortunately He...

This is the 10th time i am writing for the same issues!!!

I have told the in airtel not to activate any useless services on my phone unless i request you to do it.

My phone numbers are [protected], [protected], [protected].

I am again telling the dumb and deaf in airtel - cancel all services that i have not requested for and refund any amount that has been ruthlessly deducted from me by cheating me. I keep getting messages from ad - 54321 that i have been renewed for various services. I do not wont your [censored]ing mms at rs. 2 nor do i want your cricket or radio or caller tones or any [censored]ing non sense.

You better well cancel all these and credit the amounts that have been deducted from me.

And stop this nonsense you [censored]ing airtel !!!

Who are the marketing in airtel. Who do they think they are? I am not taking any money which those earn? Then why the [censored] do they have to take my money without my permission. I am warning you, this will get really bad. We have a group formed in our city which is slowly growing and if this nonsense continues, we really make u pay the price for this.