[Resolved] Airtel — No Installation after commitment | |||
Hi, My name is Harsh and I had applied online for Airtel DTH connection on 2nd May 2013 (Single Biggest error of my life since I moved to Bangalore). I was given a commitment that the connection would be made within 24 to 48 Hrs. When I called today at the center, I spoke to the floor supervisor Prabhakar, he was courteous but once again gave false commitment that someone would contact for installation within 20 mins. I called back after 3 Hrs. and spoke to Harish another floor supervisor and he just disconnected my call. I must have called at least 20 times today, but no one has given a proper response. Then I spoke to Rajesh from the Escalation team. I am not sure whether he thought that I was an or he actually was too dumb to make false pretenses. I have asked for cancellation of my order and the entire refund of new connection as well as recharge of 1790+1790+200= INR 3780/-. My Customer(Haha, this is a joke since I have not seen anyone treat a customer this way) ID: [protected]. P.S:- Teach Airtel DTH employees some decency and shame so as not to embarrass the Airtel name (which by the way I will never trust again) Frustratingly, Harsh Bajaria Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
TO THE CHIEF OF AIRTEL, CHENNAI.
WE ARE RESIDENTS OF ANNANAGAR, NSK NAGAR ( HEART OF CHENNAI CITY ) IT IS UNFORTUNATE THAT YOUR PEOPLE SAY THAT THERE IS NO AIRTEL CONNECTION FOR OUR AREA ( NSK NAGAR, ANNANAGAR AREA ) THIS AREA BEING THE HEART OF CITY, HOW COME YOU HAVE NOT CARED TO DO ANYTHING ABOUT CONNECTING YOUR AIRTEL LANDLINE OR BROADBAND . NSK NAGAR IS FULL OF COMMERCIAL ACTIVITY . COMPANIES, SHOPS, SHOWROOMS ETC.
WE ARE ALL UNHAPPY WITH BSNL CONNECTIONS AND NEED YOUR AIRTEL CONNECTION FOR OUR NSK NAGAR AREA . WE DO HAVE RELIANCE AND OTHER GUYS ASKING IF THEY CAN CONNECT BUT WE FEEL YOU ARE GOOD. SO PLEASE LOOK INTO THIS AND PLANT YOUR AIRTEL PILLER TO CONNECT OUR AREA. HOPE YOU WOULD LOOK INTO THIS IMMEDIATELY. THANKS NSK NAGAR RESODENTS AND COMPANIES AND SHOWROOM OWNERS .
WE ARE RESIDENTS OF ANNANAGAR, NSK NAGAR ( HEART OF CHENNAI CITY ) IT IS UNFORTUNATE THAT YOUR PEOPLE SAY THAT THERE IS NO AIRTEL CONNECTION FOR OUR AREA ( NSK NAGAR, ANNANAGAR AREA ) THIS AREA BEING THE HEART OF CITY, HOW COME YOU HAVE NOT CARED TO DO ANYTHING ABOUT CONNECTING YOUR AIRTEL LANDLINE OR BROADBAND . NSK NAGAR IS FULL OF COMMERCIAL ACTIVITY . COMPANIES, SHOPS, SHOWROOMS ETC.
WE ARE ALL UNHAPPY WITH BSNL CONNECTIONS AND NEED YOUR AIRTEL CONNECTION FOR OUR NSK NAGAR AREA . WE DO HAVE RELIANCE AND OTHER GUYS ASKING IF THEY CAN CONNECT BUT WE FEEL YOU ARE GOOD. SO PLEASE LOOK INTO THIS AND PLANT YOUR AIRTEL PILLER TO CONNECT OUR AREA. HOPE YOU WOULD LOOK INTO THIS IMMEDIATELY. THANKS NSK NAGAR RESODENTS AND COMPANIES AND SHOWROOM OWNERS .
dear sir first find out who this guy is . Is is really an Airtel guy or not. It is funny these big companies appoint funny agents and we get all kinds of sms and finally nothing happens. These agents seems to be fooloing the public and Airtel. WHY SHOULD A BIG COMPANY LIKE AIRTEL APPOINT AGENTS ?? THEY HAVE THEIR OWN BRANCHES AND STAFF . WHY NOT THEY DO THE WORK. Frankly most of the big companies and banks etc are spoiling their name because of irresponsible agents . Look at the airlines, funny call centres . Mostly half knowledged call centre guys . The airline name is simply
down the gutters. So my dear sir check and find out who the Air Tel Chief for
city is and call him up . Tht is the only way . I keep wondering if these guys are cheaters, Cross check and or lodge a police complaint. GOD SAVE THE PEOPLE.
down the gutters. So my dear sir check and find out who the Air Tel Chief for
city is and call him up . Tht is the only way . I keep wondering if these guys are cheaters, Cross check and or lodge a police complaint. GOD SAVE THE PEOPLE.
Hi,
My name is Sparsh.
i took airtel connection as i was pretty satisfied with my current airtel mobile engagement with airtel.
I decided to take a new airtel DTH connection on Sunday.When i first rang ur customer care for information ,there was a lady Preethi who explained me all the stuff pretty nicely and rang me up 5 times in next 15 mins to take the connection .I paid through IVR system and took the highest package available.
So now let me tell you my customer id ,it is [protected].
I was told by Preethi that the installation will be done in 48 hrs.
I receive a msg on the 40 hr that my account has been credited with the amount and this is customer id.
I then get a msg that my installation is scheduled at 4pm and that a service engineer would contact me.
I leave my work and come back home to wait for the technician.Nobody gave me a call and i called the customer care executive,the answer that i was given was wait for 1 more hr and that i would get a call back.
i didn't get any and kept on calling the customer care with the same blunt answer.neither was i given any contact number ,nor did i receive any call back.after 7 calls i was said that service engineer missed the appointment ...why?if that was the case could i not get any intimation call before or could this not be conveyed during the calls that i made to customer care.
I then received a complaint number on my mobile and was given a number to contact.The guy on that number never picks up any call.The complaint number is 3646521.The complaint got resolved automatically ,i dont know why?
I was told by the customer care that it will be installed at my place before 8 pm and that somebody would call me.
I did receive a call and the guy said that he would be coming to my place in the evening and that it would be installed.
nobody called and nobody turned up.
next day i get call saying it will be done in evening,again nobody called or turned up.
repeatedly customer care said that the service engineer has missed the appointment.
Then i talked to customer care and asked them to forward my call to somebody higher and then i got a call back from Mr sarvannan yesterday .When i asked him the status he said that u can have my word i already had a chat with the service engineer and he would be at your place to install that and that there is no need to escalate this.
Also please bear in mind that i had already put a mail to the nodal office who till now has not even bothered to call me or reply back to my mail.
Today morning i again received a call saying that it will be done by evening from some technician.
I came back home early waiting for that technician but nobody bothered to call nor did anybody come.
I then called up the customer care and asked for mr.sarvannan,he didn't respond and somebody else responded saying that the technician might have missed the appointment and please give us 1 more chance we will do it tomorrow.
i am really out of my mind now.
6 days have passed and this is the status.
Awaiting response.
My name is Sparsh.
i took airtel connection as i was pretty satisfied with my current airtel mobile engagement with airtel.
I decided to take a new airtel DTH connection on Sunday.When i first rang ur customer care for information ,there was a lady Preethi who explained me all the stuff pretty nicely and rang me up 5 times in next 15 mins to take the connection .I paid through IVR system and took the highest package available.
So now let me tell you my customer id ,it is [protected].
I was told by Preethi that the installation will be done in 48 hrs.
I receive a msg on the 40 hr that my account has been credited with the amount and this is customer id.
I then get a msg that my installation is scheduled at 4pm and that a service engineer would contact me.
I leave my work and come back home to wait for the technician.Nobody gave me a call and i called the customer care executive,the answer that i was given was wait for 1 more hr and that i would get a call back.
i didn't get any and kept on calling the customer care with the same blunt answer.neither was i given any contact number ,nor did i receive any call back.after 7 calls i was said that service engineer missed the appointment ...why?if that was the case could i not get any intimation call before or could this not be conveyed during the calls that i made to customer care.
I then received a complaint number on my mobile and was given a number to contact.The guy on that number never picks up any call.The complaint number is 3646521.The complaint got resolved automatically ,i dont know why?
I was told by the customer care that it will be installed at my place before 8 pm and that somebody would call me.
I did receive a call and the guy said that he would be coming to my place in the evening and that it would be installed.
nobody called and nobody turned up.
next day i get call saying it will be done in evening,again nobody called or turned up.
repeatedly customer care said that the service engineer has missed the appointment.
Then i talked to customer care and asked them to forward my call to somebody higher and then i got a call back from Mr sarvannan yesterday .When i asked him the status he said that u can have my word i already had a chat with the service engineer and he would be at your place to install that and that there is no need to escalate this.
Also please bear in mind that i had already put a mail to the nodal office who till now has not even bothered to call me or reply back to my mail.
Today morning i again received a call saying that it will be done by evening from some technician.
I came back home early waiting for that technician but nobody bothered to call nor did anybody come.
I then called up the customer care and asked for mr.sarvannan,he didn't respond and somebody else responded saying that the technician might have missed the appointment and please give us 1 more chance we will do it tomorrow.
i am really out of my mind now.
6 days have passed and this is the status.
Awaiting response.
Bharti Airtel DTH — NO INSTALLATION
I HAD APPLIED FOR DTH THROUGH INTERNET. ONE GUY CALL LALITH CALLED ME REPEATEDLY FOR AIRTEL DTH TO REMIT THE MONEY OF RS.1590. I TOLD HIM THAT I CAN PAY CASH OR ONLINE. LASTLY WE AGREED ON ONLINE. POST PAYMENT OF CASH HE PROMISED THAT I'LL GET THE CONNECTION WITHIN 1 DAY. I WAITED FOR 3 DAYS AND CALLED DTH CUSTOMER CARE WHO CONFIRMED THAT I'LL GET THE CONNECTION ONLY AFTER 72 HOURS IF THE REMITTANCE IS THROUGH ONLINE. I WAS SO FRUSTRATED AS THESE CRITICAL MATERIAL FACTS WERE NOT DISCLOSED AT THE TIME OF SALES.AFTER PUSHING THE CALL CENTER EXECUTIVE I GOT A CALL POST 2 DAYS CONFIRMING MY CUSTOMER ID [protected]. NOW IT IS ALMOST 2 WEEKS AND I HAD NOT GOT ANY CONNECTION. THE ABHISHEK BACHAN AD IN TV IS SO MISLEADING BOASTING A TAT OF TRAVEL TIME. I AM SO FRUSTRATED AND I WANT MY CASH BACK WITHIN NEXT 2 DAYS SO THAT I CAN GO IN FOR TATA SKY.
PLEASE DON'T BELIEVE ANY AD BASED ON THESE TYPE OF FALSE PROMISES.
REGARDS,
RANGANATHAN SAIKRISHNAN
Airtel DTH — no installation of dth
Dear Sir,I got an airtel dth connection free with my sony lcd tv. i recharged for Rs 1000 and contacted airtel customer care for installation on 22nd of december and i was promised an installation on the 23 of december between 1 and 2 pm.i want to tell you nobody even called me and worse the number given to me by airtel of the installation engineer does not even belong to him (how ridiculous ....).i have made atleast made 20 callls to airtel to activate the connection but nothing has happened so far except promises of activation happening at the earliest. i request you to atleast refund my money in case you really cannot provide the connection.to make matters worse i cannot even call customer care all i get is an automated message saying send "call me" to some number.i have sent atleast 5 sms but nobody has bothered to call. my customer id is [protected]
Airtel DTH — NO INSTALLATION
Hello sir,I am D.Kruparani from hyderabad applied for Airtel DTH online and paid the amount to an
executive who came to my home on 09.06.2011 .Later I received a message and given my registered no. as [protected], but till now I didn't get any connection.This is not correct. When Mr.Kapil called me for connection from airtel dth he told me after paying the money installation will be done within 24-48 hours, now I feel very bad to say not hours but 8 days.Please install the DTH if not refund my amount immediately.
Namaste Mr. Bajaria,
This is to inform you that your concern listed on 06 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 06 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Bajaria,
Further to our discussion dated 06 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 06 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
maste Mr. Bajaria,
We would like to inform you that your concern listed 06 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 06 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
AirTel — No installation
Its been 5 days I paid Rs.500 for setting up an Airtel internet connection along with a landline. I paid the amount to Mr.Joseph Manohar an executive with Airtel on the 29th of march 2008. He has taken Rs. 500 saying for instllation and never gave a bill for that. And then he said the digging of road and the Box would be set up on Sunday the 30th of march 2008 which was not done. And i called him and he promised that it would be done by monday and the complete installation would be done by tuesday and up an running internet will be available. It was not done on monday. When I called him on monday evening he said that because i have Airtel to Airtel one number free i have to give those numbers first. I dont what he'll do with the numbers without any connection at all. is this not ridiculous. Then i called him on tuesday agian. He said the workers are working at my home and will be done today. Then again i called my home and enquired if any work is going on since i was out in the city. They said no. I called him again and he says that the workers have gone to fetch some machinery to work. And as usual the day was wasted. I called him on wednesday again and to my surprise one of his friend's answered saying that he is not there and he is not in the office and he has put his mobile in his room and has gone out. Are these the ethics they have. And now today when i call him in the morning at around 8:00 am he doesnt pick up the call. I called him 15 times and the 16th time he switched his mobile off. And now i am calling him from a different number. He says all night they had a party in Country club and so he was sleeping and got up from bed at 11:30 in the morning. When I asked him about the connection he says he will do it tomorrow and i am sure that will not be done tomorrow the 4th of april. I asked him his office number which he dint give me at all and said will do it by tomorrow. And he says he has no problem if i call his office also. Can any lega action be taken against this AIRTEL as i dont like abusing people. CAN ANY ONE HEP ME OUT IN THIS ISSUE??????????[protected] is my number and [protected] is the great AIRTEL guy's number.
FOR HEAVENS SAKE PLEASE HELP ME OUT WITH AN INTERNET CONNECTION.