Airtel — Balance Reduction Without Usage | |
I am user of Airtel Cellular Service, no being - [protected]. I use two nos. Extensively use the reliance & Airtel is mostly used for incoming so there is hardly any usage. My balance was reduced from Rs 130-140 to 23 paise for absolutely no reason in the month of Feb (2008). This event took place between 20th - 25th Feb. 1. On 29th of feb itself I visited the local authorized Airtel outlet & they asked me to come the next day. 2. On being there the next day (1st of March) I learnt there was no electricity. So I was again asked to come later. 3. 3rd of March – The most common excuse – “System is slow”. So I left my number in the complaint register & ask them to get back to me when they have time! 4. 9th of March I get a call from the local office of Airtel informing me that I had used my no which explains the reduction in balance. On asking them the reason they said “it is not being reflected in the system!” Then how the hell on this earth do you know that I have used my no! I enforced the question firmly to them again “May I know the reason for the reduction in my balance?” & they said they would call me in 15 mins. It has been 3 months those 15 mins haven’t arrived! 5. During the same period I was making calls to register my complaint on the 121 (customer care). Airtel has put a limitation on the no of calls that would answered by an Airtel executive (I guess it is 25 calls/month). My whole 25 calls got exhausted but I didn’t get an reply from them. 6. They have started THIS called “query by sms” where you have to mention your problem via a sms! WTF! Again my question remained unanswered. 7. In the month of April I had lodged approximately 8 complaints. All executives told me that my problem would be solved in 48 hrs but those 48 hrs never came in the same month. 8. Now this was getting on my nerves so I really started to press the issue. THE AIRTEL CUSTOMER SERVICE IS WORSE THAN THE WORST THIRD GRADE LEVEL CUSTOMER SERVICE OF AN ORDINARY C-CLASS CO! Not only they lack responsibility & commitment but they are utterly shameless & manner less. On many occasions they asked to wait for 30 seconds & didn’t reply till 15 minutes. But I had nerves of steel & decided no matter what I want an answer! So used to switch the phone to speakerphone mode & continue my work. These customer care executives used to check every 3-4 minutes hoping that I disconnected but I didn’t & in the end they are shameless enough to cut the call. This happened 5-6 times. They also fooled me by saying they are transferring the call to higher authority, the call never got transferred to any person but IVR! In the month of MAY I had made roughly 10 complaints, complaint Nos being: i. [protected] – I was told. Mistake from their end Amount would be credited to my account in 48 hrs. ii. [protected] – On calling after 4 days I was told. Mistake from their end Amount would be credited to my account in 48 hrs. iii. [protected] – On calling after 3 days I was told. Mistake from their end Amount would be credited to my account in 48 hrs. iv. [protected] – After a couple of days again the same story. v. [protected] – Same old story of 48 hrs. 840 hrs passed but I didn’t receive the credit. vi. [protected] – If you notice this complaint no is a digit shorter. So I asked them the reason. They told me it is short because it was being forwarded by a higher authority (At least by someone above the executives who receive the customer calls) The executives whom I spoke to were Mr Balaji, Naamnath, Satish, Ruksan & Raj Kohli (last 5 calls, 1st I didn’t record). This time I was sure my problem would be solved. And could you guess what answer did I receive? Everything has been deleted from the system because they maintain records only of the last 3 months & they suggested me that I should have lodged a complaint earlier! They are frauds. Bloody Rascals. Shameless [censored]s on this earth. Airtel is fraudulent company. I am not making stories but speaking the facts. I have mentioned my no above. Also mentioned are the complaint nos. All facts are recorded! If you don’t have the records of more than the past 3 months solve problems in an acceptable time period. Even now in the records there would be previous months complaints (may) mentioning that a rebate has to be given to me. When the decision of rebate has already been taken then why is there a need to check the records of feb again! & even incase there is, it is due to inefficiency in their system that they can’t check it. These [censored]s reduce your balance, don’t give you reasons, make you run & when you give up & recharge would repeat the same. A STRONG RECOMMEDATION: NEVER GO FOR AIRTEL CELLULAR SERVICE IT IS A TRAP!! LETS FORM A TEAM AND BATTLE AGAINST THESE UNFAIR COMPANIES. You are most welcome to contact me regarding the same. 1. Divert their potential clients. 2. Discuss in forums about their unfair play. 3. Write Blogs to make sure others learn about them. 4. Contact CNBC Awaaz (Consumer Channel) 5. File a legal case Was this information helpful? | |
16 Comments | |
Comments
Sir,
i have a prepaid connection and i am not comfortable with your airtel customer care services because on 3rd of augst 2008 . i have down loadaded a game wwe and this game is not completly download and 50rs is deducted frm my cell. and i have call atleast 10 times in yr customer care and only they tell me that yr money will be come after 4days . and today is 27 augst .
so please sir give me my 50 rs .
your obediently
customer{[protected]}
i have a prepaid connection and i am not comfortable with your airtel customer care services because on 3rd of augst 2008 . i have down loadaded a game wwe and this game is not completly download and 50rs is deducted frm my cell. and i have call atleast 10 times in yr customer care and only they tell me that yr money will be come after 4days . and today is 27 augst .
so please sir give me my 50 rs .
your obediently
customer{[protected]}
Balance Reduction Without Usage
I am user of Airtel Pre-paid Cellular Service, no being - [protected]. I use two nos. Extensively use the reliance & Airtel is mostly used for incoming so there is hardly any usage.
My balance was reduced from Rs 130-140 to 23 paise for absolutely no reason in the month of Feb (2008). This event took place between 20th - 25th Feb.
1. On 29th of feb itself I visited the local authorized Airtel outlet & they asked me to come the next day.
2. On being there the next day (1st of March) I learnt there was no electricity. So I was again asked to come later.
3. 3rd of March – The most common excuse – “System is slow”. So I left my number in the complaint register & ask them to get back to me when they have time!
4. 9th of March I get a call from the local office of Airtel informing me that I had used my no which explains the reduction in balance. On asking them the reason they said “it is not being reflected in the system!” Then how the hell on this earth do you know that I have used my no! I enforced the question firmly to them again “May I know the reason for the reduction in my balance?” & they said they would call me in 15 mins. It has been 3 months those 15 mins haven’t arrived!
5. During the same period I was making calls to register my complaint on the 121 (customer care). Airtel has put a limitation on the no of calls that would answered by an Airtel executive (I guess it is 25 calls/month). My whole 25 calls got exhausted but I didn’t get an reply from them.
6. Another problem is “query by sms” where you have to mention your problem via a sms! Again my question remained unanswered.
7. In the month of April I had lodged approximately 8 complaints. All executives told me that my problem would be solved in 48 hrs but those 48 hrs never arrived in the same month.
8. Now this was getting on my nerves so I really started to press the issue. THE AIRTEL CUSTOMER SERVICE IS WORSE THAN THE WORST THIRD GRADE LEVEL CUSTOMER SERVICE OF AN ORDINARY C-CLASS CO! Not only they lack responsibility & commitment but they are utterly shameless & manner less. On many occasions they asked to wait for 30 seconds & didn’t reply till 15 minutes. But I had nerves of steel & decided no matter what I want an answer! So used to switch the phone to speakerphone mode & continue my work. These customer care executives used to check every 3-4 minutes hoping that I disconnected but I didn’t & in the end they are shameless enough to cut the call. This happened 5-6 times. They also fooled me by saying they are transferring the call to higher authority, the call never got transferred to any person but IVR! In the month of MAY I had made roughly 10 complaints, complaint Nos being:
i. [protected] – I was told. Mistake from their end Amount would be credited to my account in 48 hrs.
ii. [protected] – On calling after 4 days I was told. Mistake from their end Amount would be credited to my account in 48 hrs.
iii. [protected] – On calling after 3 days I was told. Mistake from their end Amount would be credited to my account in 48 hrs.
iv. [protected] – After a couple of days again the same story.
v. [protected] – Same old story of 48 hrs.
840 hrs passed but I didn’t receive the credit.
vi. [protected] – If you notice this complaint no is a digit shorter. So I asked them the reason. They told me it is short because it was being forwarded by a higher authority (At least by someone above the executives who receive the customer calls)
The executives whom I spoke to were Mr Balaji, Naamnath, Satish, Ruksan & Raj Kohli (last 5 calls, 1st I didn’t record).
This time I was sure my problem would be solved. And could you guess what answer did I receive? Everything has been deleted from the system because they maintain records only of the last 3 months & they suggested me that I should have lodged a complaint earlier! I am not making stories but speaking the facts. I have mentioned my no above. Also mentioned are the complaint nos. All facts are recorded!
If you don’t have the records of more than the past 3 months solve problems in an acceptable time period. Even now in the records there would be previous months complaints mentioning that I rebate has to be given to me. When the decision of rebate has already been taken then why is there a need to check the records of feb again! & even incase there is it is due to inefficiency in your system that you can’t check it.
NOW TELL ME WHAT IS TO BE DONE?!
I am user of Airtel Pre-paid Cellular Service, no being - [protected]. I use two nos. Extensively use the reliance & Airtel is mostly used for incoming so there is hardly any usage.
My balance was reduced from Rs 130-140 to 23 paise for absolutely no reason in the month of Feb (2008). This event took place between 20th - 25th Feb.
1. On 29th of feb itself I visited the local authorized Airtel outlet & they asked me to come the next day.
2. On being there the next day (1st of March) I learnt there was no electricity. So I was again asked to come later.
3. 3rd of March – The most common excuse – “System is slow”. So I left my number in the complaint register & ask them to get back to me when they have time!
4. 9th of March I get a call from the local office of Airtel informing me that I had used my no which explains the reduction in balance. On asking them the reason they said “it is not being reflected in the system!” Then how the hell on this earth do you know that I have used my no! I enforced the question firmly to them again “May I know the reason for the reduction in my balance?” & they said they would call me in 15 mins. It has been 3 months those 15 mins haven’t arrived!
5. During the same period I was making calls to register my complaint on the 121 (customer care). Airtel has put a limitation on the no of calls that would answered by an Airtel executive (I guess it is 25 calls/month). My whole 25 calls got exhausted but I didn’t get an reply from them.
6. Another problem is “query by sms” where you have to mention your problem via a sms! Again my question remained unanswered.
7. In the month of April I had lodged approximately 8 complaints. All executives told me that my problem would be solved in 48 hrs but those 48 hrs never arrived in the same month.
8. Now this was getting on my nerves so I really started to press the issue. THE AIRTEL CUSTOMER SERVICE IS WORSE THAN THE WORST THIRD GRADE LEVEL CUSTOMER SERVICE OF AN ORDINARY C-CLASS CO! Not only they lack responsibility & commitment but they are utterly shameless & manner less. On many occasions they asked to wait for 30 seconds & didn’t reply till 15 minutes. But I had nerves of steel & decided no matter what I want an answer! So used to switch the phone to speakerphone mode & continue my work. These customer care executives used to check every 3-4 minutes hoping that I disconnected but I didn’t & in the end they are shameless enough to cut the call. This happened 5-6 times. They also fooled me by saying they are transferring the call to higher authority, the call never got transferred to any person but IVR! In the month of MAY I had made roughly 10 complaints, complaint Nos being:
i. [protected] – I was told. Mistake from their end Amount would be credited to my account in 48 hrs.
ii. [protected] – On calling after 4 days I was told. Mistake from their end Amount would be credited to my account in 48 hrs.
iii. [protected] – On calling after 3 days I was told. Mistake from their end Amount would be credited to my account in 48 hrs.
iv. [protected] – After a couple of days again the same story.
v. [protected] – Same old story of 48 hrs.
840 hrs passed but I didn’t receive the credit.
vi. [protected] – If you notice this complaint no is a digit shorter. So I asked them the reason. They told me it is short because it was being forwarded by a higher authority (At least by someone above the executives who receive the customer calls)
The executives whom I spoke to were Mr Balaji, Naamnath, Satish, Ruksan & Raj Kohli (last 5 calls, 1st I didn’t record).
This time I was sure my problem would be solved. And could you guess what answer did I receive? Everything has been deleted from the system because they maintain records only of the last 3 months & they suggested me that I should have lodged a complaint earlier! I am not making stories but speaking the facts. I have mentioned my no above. Also mentioned are the complaint nos. All facts are recorded!
If you don’t have the records of more than the past 3 months solve problems in an acceptable time period. Even now in the records there would be previous months complaints mentioning that I rebate has to be given to me. When the decision of rebate has already been taken then why is there a need to check the records of feb again! & even incase there is it is due to inefficiency in your system that you can’t check it.
NOW TELL ME WHAT IS TO BE DONE?!
Airtel Prepaid — reduction in balance
I am a subscriber of Jharkhand and my prepaid mobile no is [protected] and on roaming. I got a topup of Rs 120/= on 26/07/2009 and surprised to see my balance only Rs 0.97 on 28/07/2009. Between 26th july to 28th july neither I made a call nor I received any.It is not clear how my balance became almost zero customercare is not service in my mobile pls update customerservice in my mob
my mob no [protected] pls up date customercare service on my mob
My mobile No.[protected]. From last week three times Rs. 30/- were charged on my card without using any service. Please disconnect my net services.
Dear Sir,
Myself Bikash Chandra Manna, from Orissa is using a AIRTEL pre-paid connection ( number-[protected]) since last two years. But unfortunately from last two weeks Rs10.00 for each week getting deducted from my account without any information.I received a message from 54321 saying that "you have been renewed for Bollywood subscription service from Airtel.You have been charged Rs.10."I have replied with a request to unsubscribe but as of now there is no result.
This is nothing but harassment to costumer.
Please do the needful.
Thanks
Bikash Chandra Manna
[protected]
Myself Bikash Chandra Manna, from Orissa is using a AIRTEL pre-paid connection ( number-[protected]) since last two years. But unfortunately from last two weeks Rs10.00 for each week getting deducted from my account without any information.I received a message from 54321 saying that "you have been renewed for Bollywood subscription service from Airtel.You have been charged Rs.10."I have replied with a request to unsubscribe but as of now there is no result.
This is nothing but harassment to costumer.
Please do the needful.
Thanks
Bikash Chandra Manna
[protected]
Airtel Prepaid — reduction of balance without making call
I am Sanalraj.m.k. My mobile no is [protected] Airtel Prepaid. apprx Rs 20 has been deducted from my balance between 05/02/10(Evening) and 06/02/10(Morning) with out making call for the above amount. this is happening second time to me. kindly correct it and if the above deduction is on account of any subscription kindly deactivate the same at the earliest. expecting a quik replySanal raj .M.K
Junior works manager
I am naushad alam m.k. My mobile no is [protected]Airtel Prepaid. apprx Rs 20 has been deducted from my balance between 24/01/10(Evening) and 06/02/10(Morning) with out making call for the above amount. this is happening second time to me. kindly correct it and if the above deduction is on account of any subscription kindly deactivate the same at the earliest. expecting a quik reply
yes airtel is cheating people n is not providing d services which it should..and also reduces unnecessary balances...and is thereby torturing its users...i feel lyk throwing away d airtel sim ..whenever i get recharged ma balance the very next day i found it with a 1Rupee balance which i use it for complaining n still the customer care execuitive dont refund the balance n put up various reasons n neither dey listen to us fully ... really airtel is now no more in our lives n it has failed to connect people..people hv started running away from airtel... horrible services of AIRTEL!!
I was take this sim ([protected] )since 5 years ago..so am a valuable
customer I was try to call in your customer service in many time ..but
not connect.i think they are block my opinions..already i were
compliant has to be in your sociaty but that complaint also not solve
..if you are not consider my compliant..i wil do for my next
way..means portibility...airtel kerala
customer I was try to call in your customer service in many time ..but
not connect.i think they are block my opinions..already i were
compliant has to be in your sociaty but that complaint also not solve
..if you are not consider my compliant..i wil do for my next
way..means portibility...airtel kerala
Mera No hai [protected] is no par se achanak se balance ja raha hai plz isme jo bhi callortune ya phir kuch activate hoga to deactivate kara dijiye plz mujhe koi extra nahi chahiye mujhe sirf phone karne ke liye balance chahiye hota hai plz aap help kijiye aapki bohot meherbani hogi
Thanks & Regards
Thanks & Regards
MY MOBILE NO IS [protected], I USED THIS NO FROM LAST MONTH, TODAY SUDDENLY MY NETWORK IS GONE AND I CALLED TO CUSTOMER CARE OF AIRTEL THEY SAID ME THAT MY NO. IS NOT AVAILABLE, THEY DONT ANSWER ME PROPERLY & DISCONNECT MY CALL, I WANTED MY NO BACK AS SOON AS POSSIBLE, SO PLEASE HELP ME TO GET MY NO. BACK.
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
THANK U!!
SAMI AHMED