[Resolved] Airtel — International roaming | |
I checked with airtel call center the deposit required for international roaming and i was given an amount of INR 4500 and when i send payment to Dwarka sector 4 outlet they said i have to pay 6000. when i called again the call center and they told me 2500 for international roaming and they told me they have updated the system. i again send payment but could not pay. again i called the call center and they told me to pay inr.4500 and they gave me a ref. number with which dwarka outlet accepted payment from me of inr.4500 on 17 september 2008. yesterday and today i tried calling the call center nobady answers. my international roaming is not yet activated and i send some one to the counter at dwarka and i was informed they forgot to update system. more over they told they require inr.6000 to activate international roaming. I am wondering the way such a company operates with its call center people who doesnot know their product and outlets which has no communication between... I again tries today between 3.45 pm and 4.15 pm few times on 121... reached up to a live person few times and the line gets disconnected.. again i tried on 198 for complaints as per their recorded message and the result is the same... the liveperson lifts the phone and disconnects.. Any suggestion how to settle??? I think I may have to file a suite and publish this to the press so that customers with Airtel should be carefull and those new connections may think twise before they plan. I wanted to check whether any other company can offer the same number as My number cannot be changed...??/ Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
I think Airtel sucks on that front...3 days and international roaming not yet activated...they need to put their act together...Perhaps you should have an alternative service other than Airtel if you want to go on international roaming...
Reply
my cell no is [protected].
i had requested for activation of international roaming facility on the 29th may 2009.
this service is not yet activated.
Amit goel
i had requested for activation of international roaming facility on the 29th may 2009.
this service is not yet activated.
Amit goel
I paid a sum of Rs. 7500/- through our cheque No. 063954 on 17.04.2008 and requested International Roaming Services for my Number: [protected] with Blackberry Services. On 18th April 2008, I received a SMS stating that International Roaming Services has been activated; hence I gave this number as the contact number for the people who are supposed to meet me / pick me up from the Airport and left India on 20th April 2008.
On reaching Paris by 8.25 a.m. on 20th April, I switched on the blackberry and found that only SOS services were available; I switched off the instrument and proceeded to Luxemburg. On reaching Luxemburg by 13.35 on 20th April, I switched on the blackberry once again and found that only SOS services were available. It was here the people had to meet me; I could not go around in search of people leaving my baggage unattended; and I could not even move to the Wash Room since there was nobody to leave my luggage to.
My guests who were frantically trying to call me could not reach me; they searched the whole Airport and found me sitting with the luggage.
The failure on the part of Airtel to provide the subscribed services has caused me mental agony, physical pain and delay in reaching the destination.
Even after reaching my destination, I tried to activate the services by contacting the Airtel, Puducherry; they could not help me except providing the guidance to switch off and switch on the mobile. On 23rd April 2008, I received a mail - not assisting me to operationalize the roaming services - but on the international roaming rates for Germany and the tie ups with operators at Germany.
Worst part of it was that after I returned to India on 8th May 2008, I received a letter from Airtel on 12th May 2008 giving me important details that would make my international communication experience better.
On reaching Paris by 8.25 a.m. on 20th April, I switched on the blackberry and found that only SOS services were available; I switched off the instrument and proceeded to Luxemburg. On reaching Luxemburg by 13.35 on 20th April, I switched on the blackberry once again and found that only SOS services were available. It was here the people had to meet me; I could not go around in search of people leaving my baggage unattended; and I could not even move to the Wash Room since there was nobody to leave my luggage to.
My guests who were frantically trying to call me could not reach me; they searched the whole Airport and found me sitting with the luggage.
The failure on the part of Airtel to provide the subscribed services has caused me mental agony, physical pain and delay in reaching the destination.
Even after reaching my destination, I tried to activate the services by contacting the Airtel, Puducherry; they could not help me except providing the guidance to switch off and switch on the mobile. On 23rd April 2008, I received a mail - not assisting me to operationalize the roaming services - but on the international roaming rates for Germany and the tie ups with operators at Germany.
Worst part of it was that after I returned to India on 8th May 2008, I received a letter from Airtel on 12th May 2008 giving me important details that would make my international communication experience better.
Dear sir / madam,
This is sadhan Pramanik here from oman since 4days I am unable to register network on my mobile. My number is 91 [protected].
Please register on my mobile.
Thank you.
Regards, sadhan Pramanik
This is sadhan Pramanik here from oman since 4days I am unable to register network on my mobile. My number is 91 [protected].
Please register on my mobile.
Thank you.
Regards, sadhan Pramanik
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information