Airtel Cell Servives — Outgoing barred | |
Complaint Request Category * Preferred Mode * Address * Street and City * Problem Since When * Type of Handset * Problem Description * Originating Number * Destination Number * ErrorMessage/Announcement Received I am the user/subscriber of Cell No.[protected] and my outgoing was barred in the morning of 15.10.09 as one of my bills were unpaid. I immediately made the payment of Rs.2600.00 sector 12, Noida and this payment was also confirmed by an SMS received on my mobile and your customer care told me that my barring will be opened within an hour. But unfortunately the barring was not opened after an hour and then again I contacted your customer care after every hour but they were not able to unbarr my outgoing calls. The next day the same position existed then I talked to some senior at your customer care, his name was Amit then he too assured me that within 6 hours my outgoing will be opened but that commitmment also failed In the night I again talked to Ms.Meenakshi some senior at your customer care and she again assured me that by 12 noon next day my outgoing will be okayed. But much to my dismay my outgoing till this time (18.10.09, time:12.45 pm) is still barred. yesterday being deewali I could not send SMS or even wish my realtives on this happy occasion. Just now I talked To Ms.Meenakshi at your customer care(Ref.No.[protected] and again she told me to wait for some time. This is a continous harrrassment process which I am facing. I asked your Meenakshi at Customer care that my rental of this period should not be charged as I am not being giving the services from your company and she told me that it will be done but then I asked for reference number and now even when she is on duty there she doesnt talk to me. Please note that I shall not pay for the rent of this month and I have suffered almost Rs.10,000 for continous harrassment and not being able to celebrate Deepawali in a decent manner. Please send me cheque/DD for the same otherwise I shall be forced to take legal action action against you and recover my amount due on you. Please treat this on proirity basis.My email ID is [protected]@rediffmail.com Shahid Naseer Was this information helpful? | |
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