Airtel Complaints & Reviews

I have been a regular Airtel customer since 6 years now and using Airtel post paid connection (Acc No.[protected]. I had opted for one time advance rental bill plan (Rs. 699). Every time I call customer care, they confirm that my bill plan of advance rental is active. However, Airtel has been deducting Rs. 300 every month as monthly rental. I have been calling to the customer care umpteen times and have conveyed my concerns (some of the many instances has been mentioned for your reference - 29 Jan 2013 -Faisal - complaint reference 76152809, 30 Jan Karan - Ref: [protected], Nodal Officer Saurita Bannerjee, request lodged at website - No. 48974853, 30 Jan - Sangeeta, Another girl today on 2nd April 2013). Even after my several complaints nothing has been done to resolve my complaint. I have requested Airtel every time to adjust the inflated bill amount with my call usage. Instead, they have now disconnected my number. I have spoken to so many representatives at Airtel but seems the brand is interested only in harassing its customers and do not pay attention to their complaints. I had this impression that Airtel is a good brand and their service is the best. But the response of their customer service has been so disgusting that I now plan to port my number to other operator and sue Airtel for the harassment and financial loss incurred to me.

I, Supanun S., mobile no. [protected] have activated the weekly internet bundle for blackberry of rs.100 last night around 7.30pm. My balance has been deducted and I have received a message saying that my request had been sent and that the service will be available within 4 hours. Till now 9.30 am. of the next day the service is not yet available on my blackberry. I called up the customer care twice and was told to call in a toll free number 7070 of which I was told again that this service is not available in my number. This is not the first time this problem is happening.
My last request is that most of the customer care assistants do not communicate in English which makes it really difficult for some o[censored]s to interact. Not only me, but many of the customers are hoping that you would make proper changes on this matter.
Kindly look into the matter immediately.
Thanking you in advance.

Hi Consumer Team
Am from chennai and my airtel account number:[protected]
I have raised nearly 5 compliants for the below mentioned issue,
Complaint Number so for:
[protected]
[protected]
[protected]
[protected]
5)New Complaint number 30113078 on 16/3/2013
This issue is going from December 31'st 2012 to till date
All proofs i have given and attached the bank statment again which has all the details.I received a new bill which the amount is not yet adjusted.

Please read my quire below,

This is regarding my aritel bill for the period 11/nov/2012 to 10/dec/2012

Bill No:[protected]

I have paid the bill on 31/dec/2012(due date) from my airtel account(online) but i got sms from that payment failed.So within a minute i have paid one more time from the site and its was success.

I checked with my bank(chennai branch) they told that both transaction was successfull from bank end and amount went the merchant payment gateway(that is airtel).The bank gave me the payment voucher number [protected] with the trace number for both 076580/080074.

On Mar 24, 2013 airtel asked me for bank certificate and i had given the certificate too.But still they are not adjusting my amount Rs.656.18.Please help me.

Thanks
Prasanna

Have applied for airtel data card on 16th mar 2013. This card was offered to me
Under special plan for hsbc staff. Have received sim for the same the no is [protected] after paying rs 550 according to them I was supposed to get dongal in two days but not yet got. I called them twice in last week but they were unable to answer. I have stopped calling them and I fade up. airtel is least bother about their customers and make us fool. my 450 has gone for toss and apart from that I have been suffered a lot in these days
the person whom I was liaising is Mr jha and arvind cell [protected]

Regards
Vijay
[protected]

I applied for a broadband connection on 28th March, 2013. On 29th March, 2013 I got a message that the request is in process and that airtel will revert to me within 48 hours. It has been more than 72 hours now since I have got any communication from airtel regarding the broadband request. Today when I called at "[protected]" for knowing the status of my request,I was asked to hold;I did so for more than 8 minutes without a word from the other end.
I hope higher authorities take adequate action.
My reference no. is:[protected]

I am using an Airtel prepaid number from July 2008. Recently when i downloaded a app on my smartphone it showed the number registered in the name of Chandan. Although i got it registered in the name of my father Mr. Rajesh Kumar Saxena. Now when i contacted their office, I got the answer that there is no solution to this Problem and the name cannot be changed. It would be a big problem for me in case the sim is lost or is damaged. So kindly help me in getting the number in my name or the original name i.e. my father's. Its the only contact number in all my Contacts and i cannot afford to lose it. I am ready to provide all my original documents again and all the details about this number in last 4.5 yrs.

Myself Mr S N Ramadas, i lost my mobile on 30.03.2013.
My mobile no is [protected].

Kindly lock my mobile/SIM card to prevent misuse.
My current address is 1938, Flat 3B, Daniel's apartment 18th main road.

Kindly do the needful asap.

This is highly ridiculous i had make this complaint almost a year back and it is still not fixed.

i had raised a complaint with airtel almost a year back on 15th April 2012 , saying i cannot make calls to any STD BSNL landline numbers.I got a from airtel customer care saying it is resolved.

As on date 1st April 2013 i still cannot make STD calls, this is the limit.I have been a loyal customer of airtel in the...

Airtel executive committed to provide special postpaid plan post MNP request. Activated a different plan and cheated me. Totally shocked by this behaviour of MNC like Airtel.

i am krishnamoorthi . i purchased one Airtel data Card from airtel show room address ( No 170, Nsr Road, Saibaba Colony, Coimbatore - 641011) on 21st march 2013. tey told the scheme they provide as data card and scheme worth 1500+30 rupees for 10GB plan and it is post paid plan (Data Card number which i bought is - [protected] ). they told me that first one month u have free usage of 10GB after that u want to pay the bill amount of 1500 from 2nd month end. but they get 1530 rupees from me and they activated me 950 rupees plan and there is no free usage . i have contacted that rep Vivek and his office manager many times. but they told told we wont do any thing and we wont refund the balance amount also. then i called that rep vivek and ask about my problem to solve but he scold me in very bad and worst words. i am going to put a case on him . please dont buy any product from airtel. its a fraud company. that airtel office number - [protected], manager number - [protected], Rep Vivek number - ([protected],[protected],[protected]). airtel is no giving respect to their customers and they using bad words. avoid airtel. if any one using airtel hereafter then u also will get scold by that airtel people one day sure. airtel is not fit for this job.

Dear Concern,
my customer I d is [protected],FROM DIGITEL TV Nitin Ahuja (Telephone #[protected])called me several time in March for recharge the Digital TV. we have some nice scheme if you recharge for 1620 for the whole year. We will give you whole year pack in the same package which you have presently watching (i stopped digital tv since last 8-10 month). Although i was not in mood to recharge but he insist me serval time to recharge now and get the benefit of one year subscription. i recheck him regarding the same, he double assure me that you don't worry about the tenure of the subscription.

I recharged on 31st March, 2013 for the Rs. 1620 for the whole year but when i got the message from Airtel the period is valid on for 8 months. i was shocked to see the SMS and I called the customer care centre for complaining the same but he stately refused that there is no scheme like this but he cut down my phone while saying that your voice is not coming. This is thing which Air Tel people are doing with their customers. Kindly look into the matter and increase the validity of my subscription.

THANKS
Nitin Ahuja AIRTEL ID [protected] PHONE NO [protected]

Airtel with its worst services has totally devastated me with its 3g services ,these guys who work in airtel are least bothered about the work and most interested in playing holi and diwali with their bosses , i have no words to abuse its 3g services i am suffering from 7 days spent 3000 rs on this connection of airtel 3g i have been varified 3 times daily these bunch of crooks say that it would be activated next day and tomorrow never comes its a big mistake to buy airtel 3g .

I had booked Airtel DTH on 29.3.13 through online and the booking id is 193742 and the transaction id is "[protected]". But still as of now My customer id has not been created .
I have been trying the customer care for installation details but when I ask them about Installation they disconnect the call and this has happened for more than 20 times. I have recorded every thing the customer care people told me.

They say they would transfer the call but they immediately disconnect the call. It has been horrible enough to wait long enough to catch the person and they are not responding and simply disconnect the call.
I need information as to when the installation will happen and when the customer id will be created.

Please respond immediately
Regards,
Hemalatha S

Bharti Airtel is in habit of repetetive frauds to harass me In case of no service and payment frauds. Mine lalndline number is [protected] and I am user of broadband and laldline services.

They are forcing me to pay bill for which i do not receive services. They have excuse of giving small discount and then charge huge remaining amount for no service. My connection is still victim of voice disturbance and intermittent sync, but they are forcing me to pay bill. I am not prreffering to switch to other service provider as my connection is old and economical but I can not pay for services which I have not used. Retention department people from airtel also told me to disconnect connection many times. They all are stupid with no attiquetes.

One more thing, I was about to cancel connection due to poor services, but collection department told me to pay samll bill after discount of Rs 290 in March 2013, they write this in receipt and sign it but now refused to give same. I can upload the scanned copy if required, I called them 15 times but in vain. Name of persons are Ravinder and sahil from collection department. My phone number is [protected] for contact.


I request consumer court to take strict action against them and provide me compensation for bad services and false promises asap.

Hi,
in regards to the complaint with reference number 29464422. an engineer has
come to our home after have big go with customer care and technical
assistance number provided. there after engineer has given wrong resolution
which is also quoted with reference number 29476907. now after finishing
all this guy named Adarash bearing phone number [protected] from the
regional office has called and spoke in rude manner that we will not do
today i.e..[protected] which is the official stipulated SLA time. agreed
and had warned me that to do escalations as many i can. so hope you can
help in this regards or else let me know to whom to escalate.

Note:- I am losing my daily burning rate of 15 rs as still the relay has
not been resumed.

Two value added services were activated without asking for proper confirmation and they have been charging for two months. When I called Airtel customer care and explained that these services were activated without my notice, they didnt refund my full amount.
MY COMPLAINT: For activation of any services they have only one step ( send SMS), so people reply accidently to their advitisement SMS and it gets activated, I feel they should have atleast two step process to activate any service ( like , 1.Send sms, 2.Re-confirm for activation)

I recently ported out my number from vodafone to airtel. On 19th March, I was in Delhi in a meeting when suddenly I got repeated messages from AT-AIRNF saying "Thankyou for using HELLO TUNES SUBSCRIPTION sevices. you have been charged Rs. 30". Since I had not started any of these services and neither wanted to, I reported the incident to 121 from Delhi (under roaming) but the just kept my call on hold each time. I also wrote an email to he corporate customer care regarding the issue on the same day.
After a couple of days, I received an email from corporate customer care that the Hello tunes shall be deactivated. However, when I inquired about payment of the charges, there was no reply from the customer care.
The issue still persists.
Why should I pay any charges when I have not subscribed to any services. Is airtel trying to make money by doing such fraudulent auto activation activities.
Who is responsible??

what to say about airtel? i had applied for MNP(Mobile Number Portability) on 4th march2013 with all my required documents(my international passport as my proof of identity). which at first they didn't accept it saying international passport is not accepted by airtel.then after repeated request and telling them the truth that i was the distributor of airtel for 3 years. they have accepted my documents (including 4numbers of passport sized photo) and gave me an airtel Sim Card in lieu of the number I have applied for MNP.but it has been 27days now they have not activated the Sim card.i have intimated this to the nodal officer of my zone and the appellate officers including 121. the probem has not been solved yet except some automated emails I am not receiving any respond. finally i've received an email from 121 care that they could not contact or me or solve my problem as the numbers given are not in proper format. i have given all my numbers including my mother's airtel number as alternative contact in international mobile number format as +91**********. what else they want? I have forwarded the mail to Mr.Sunil Mittal also today out of anger.

Hi,
I want to complaint against sudden application of FUP of 10 GB after 1.5 year of plan. I am an airtel customer from around 2.5 years.

My original plan was 512 kbps which was upgraded to 1 Mbps around 2 years back when they were performing speed upgrade. Also sometime then i got an offer to pay 100 Rs more and double speed only for existing subscribers. I opted for it and got 2 Mbps speed. When i opted here i was specifically told that there was no limit on downloads.

Everything was working fine no problems and i didn't have any FUP for around 1.5 years until recently in march 2013. Suddenly i received a message that you have used 80% of FUP and when i checked in my account it showed 10 GB Limit. I called Customer Care and asked what plan i am on they told i am on something called Delta Migration Plan and i had limit of 10 GB and after 10GB speed will drop to 256 Kbps.

Now i told them that it was not possible because i am using same plan from around 1.5 years and my usages would have almost always more than 10 GB and that you can check my records. They said that we don't maintain older records for unlimited plans and there is nothing that they can do about my FUP.

I couldn't work in 256 kbps and have migrated to higher 4 Mbps plan as a temporary alternative. At such speeds this FUP is crossed fairly quickly and even by paying so much amount you don't get proper broadband experience. Hence i will be moving soon to some other alternative ISP maybe ACT or Reliance etc.

But the point to be noted here is not much about FUP but more about how they can anytime come and change your plan without any prior information or notice. When i opted for plan it was full unlimited or very high FUP that i never reached. How can same plan have different FUP suddenly. Also it was not the case that i was informed that my plan expired and i will be moved to a new plan , neither when i took it this plan i was told that i will have an expiry date. This is no way to treat old existing customers which have been with you from 3 odd years.

As i went through consumer forum i found that i was not alone there are others who have been suddenly slapped with these new FUP's, some of them with airtel from 7 years. Although airtel have given very good service but now this incident has arisen the need for better alternatives and move on from alternative to an ISP who doesn't play such tricks to sell their higher rate plans and have courtesy to stick to their plan what they offered at some time.

To verify that above mentioned details are correct you can check details of land line number [protected].

respected sir,
i baught a recharge voucher of 50 rupees from my near by shop,while scratching four number was missed..
recharge pin: 0****[protected]
serial number: [protected]
kindly request you to recharge my airtel number ([protected])
thanking you,
yours faithfully
ELDHO PAULOSE