[Resolved]  Airtel Datacrd — COMPLAINT AGAINST MY HARASSMENT BY AIRTEL -CUSTOMER

COMPLAINT AGAINST MY HARASSMENT BY AIRTEL -CUSTOMER NUMBER [protected]
I AM A VERY IRRITATED CUSTOMER OF AIR TEL. I AM LEFT WITH NO OTHER OPTION AND AM SERIOUSLY CONTEMPLATING SUING BHARTI ENTERPRISES FOR THE LACK OF CUSTOMER RESPONSIBILBITY AND BEHAVIOUR. UNFORTUNATELY I HAVE NO LARGER FONT SIZE THAN THE LARGE CAPS TO VENT MY ANGER
I BOUGHT THE AIRTEL WIRELESS DATA CARD FROM AN AUTHORISED THIRD PARTY DEALER APPROVED BY AIRTEL. THE NAME IS RUSHABH ENTERPRISES IN ANDHERI. ALTHOUGH THE PRICE MENTIONED ON THE WEBSITE OF AIRTEK IS ONLY 3000 RS FOR INTALLATION, RUSHABH ACTUALLY CHARGED ME 4100 RUPEES FOR IT, CLAIMING THAT AIRTEL HAS INCREDED THE COST. THE USB IS A MICROMAX MODEL. AFTER I BOUGHT IT NEVER OPENED A SINGLE WEBSITE. I HAD 37 PHONE CALLS WITH THE ARITEL SUPPORT STAFF SOME OF WHICH WENT UPTO 2 HOURS LONG (AND THANFULLY I DON’T USE AIRTEL FOR MY MOBILE SERVICE AND I DON’T ENDORSE OR RECOMMEND IT TO ANY ONE –BECAUSE OF THE SHEER AMONT OF MISMANAGEMENT AND HARASSMENT GIVEN BY YOUR COMPANY) BUT STILL MY PROBLEM NEVER GOT SOVED AFTER AROUND 2 WEEKS NONE OF YOUR ENGINEERS OR SUPPORT STAFF EVEN AFTER REGISTERING A COMPLAINT 3 TIMES NEVER FOUND ME WORTH WHILE TO COME AND CHECK THE PROBLEM.
AFTER SUCH DISGUSTING TREATMENT GIVEN TO ME I DECIDED I HAD ENOUGH ,I CALLED UP AIRTEL AND ASKED THEM TO STOP THIS SERVICE FROM THIS COMPANY SO THEY ASKED ME TO GO TO THE NEAREST SERVICE STATION AND PAY THE BILL FOR THE UNUSED USB . ACCORDINGLY I WENT TO THE CHAKALA CUSTOMER CARE (I DON’T KNOW WHY YOU EVEN CALL IT CUSTOMER CARE (CUSTOMER HARASSMENT OR A CENTRE FOR CUSTOMERS TO GRADUALLY GET ANNOYED SHOULD BE ITS NAME)
I WENT ON 12 TH OF SEPTEMBER AND PAID MY BILL OF 364 RS MY NUMBER OF THE DATA CARD BEING [protected]. THE DUMB REPRESENTATIVE TOLD ME THAT SHE WOULD CANCEL THE SERVICE AND THAT ONE REPRESENTAIVE WOULD CALL ME AND CONFIRM IT. AS PER I GOT A CALL AND I ASKED THE REPRESENTATIVE TO FINALLY DISCONNECT THE CONNECTION WHICH HE CONFIRMED. NOW THAT SHOULD HAVE BEEN THE BLOODY END OF MY PERSONAL HARASSMENT BY AIRTEL.
BUT NO AIRTEL IT SEEMS WANT TO BREAK THE RECORD FOR BEING THE MOST MISMANAGED COMPANY IN THE WORLD. I HAVE TRIED A LOT OF OTHER COMPANIES BUT AIRTEL IS COMMITED TO PROVIDE ME THE WORSE RATHER HARASS ME TO THE CORE TILL I ACTUALLY PULL MY HAIR OUT. SO AGAIN THIS MONTH I GET A BILL OF 250 RUPEES FOR THE DATA CARD WHICH I DON’T UNDERSTAND WHY COMES TO ME. I AM SO ANNOYED .PLEASE. STOP THIS HAASSMENT. SO I CALL UP THE NUMBER [protected] AND THEN I PRESS 1 TO GET SERVICES IN ENGLISH THEN IT ASKS ME WEATHER I WANT TO TALK TO SOME DEPARTMENT AOR THE OTHER AND I GET THROUGH THIS NUMBER TOO THEN I PRESS MY MOBILE NUMBER [protected] AND THE I WAIT FOR SOME HUMAN BEING TO PICK UP THE CALL SO THAT I CAN TALK TO THE REPRESENTATIVE .BUT NO THE RECORIDING NOW MOVES TO HINDI AND I THE SAME NUMBER PRESSING SEQUENCE AGAIN. I DO THAT APRROXIMATELY FOR 10 TO 15 TIMES BUT IT JUST KEEPS ON SHIFTING THE LANGUAGES AND I NEVER GET THROUGH. SO AGAIN NOW I CALL THE SAME THEING. I TRY CALLING THE APPELATE AUTHORIT AND THERE IS NO ONE TO PICK UP MY CALLS .SO I CALLED THE NEW SERVICES OFFERING DEPARTMENT AND THERE THE AIRTEL REPRESENTATIVE WHO PICKED UP MY CALL WAS SO INCOUTEOUS AS TO LISTEN TO MY PROBLEM ANG THE PHONE WHEN ALL THAT I ASKED HIM IS TO TRANSFER THE CALL TO THE COMPLAINTS DEPARTMENT. THEN I CALLED THE OTHER NUMBER MENTIONED ON THE IARTEL WEBSITE [protected] AND THE LADY THERE TOLD ME THAT SHE CANNOT DO ANY THING AND THAT I HAVE TO CALL THE[protected] NUMBER AND THERE WAS NO OTHER OPTION. SHE ALSO MENTONED THAT AIRTEL HAS 2 DISCONNECTION DEPARTMNTS ONE FOR TEMPORARY AND ONE FOR PERMANENT SO THAT MY NUMBER HAD BEEN TEMPORARILY DISCONNECTED AND THAT THERE IS SOMETHING KNOWN AS PERMENAT DISCONNECTION TOO. IS OT NOT THE AIRTELS RESPONSIBILITY TO ASK ME WEATHER I WANT TO PERMANENTLY DISCONNECT IT BECAUSE AFTER I TOLD THEM THEY HAVE ONLY IT SEEMS TEMPORARILY DISCONNECTED IT.? IT IS EXTREME . THIS IS THE MOST RIDICULOUS THING THAT I HAVE EVER HEARD , NOW I AM DRIVEN TO THE BRINK OF ABSOLUTE MADNESS BY THIS RIDICOULOUS COMPANY AND ITS EXTREMELY AND FOR LACK OF WORSE WORDS IDIOTIC BEHAVIOUS TO MY PROBLEMS . NOW THIS MAIL I AM ADRESSING TO THE MAIL ID PROVIDED TO ME BY THE REPRESENTATIVE SUCH THAT THEY STOP MY HRASSMENT AFTER ALL . I DON’T KNW AND KNOWNG OF THE HUGE TROUBLES WITH AIRTELS ANY DEPARTMENT I HAVE BEEN HARASSED BY IN THE LAST 2 MONTS I AM VERY CONFIDENT THAT YOU THE REDRESSAL DEPARTMENT ALSO WILL SHOW THIS I REAALY DON’T CARE ABOUT YOUR PROBLEM ATTITUDE .