Airtel — deceiving with dishonest schemes

AirTel — Deceiving the customers

Hi,

I have a prepaid card having number [protected] which was having Rs 1/min for local call.
In the last month (20th Sept,2007) I recharged with Rs 90/- by which the local call became 50 paise/min. Before recharge I didnt receive any SMS saying the same , I simply went and recharged it with Rs 90/-.
I knew that this was valid only for 1 month,therefore I again recharged it with Rs 90/- to continue the same on (20th Oct,2007).But now I am charged Rs 1.99/min for local call.This is absolutly ridiculous.This is something which is not expected from AIRTEL.Now when I talk to Customer executives of AIRTEL they say that why have you recharged without getting the SMS stating the same.Then I told them that in the last month also I didnt get the SMS but I got the benefit of 50 paise/min.
Now the question here is why that scheme got activated if I didnt receive the SMS?
I tried to explain them that if I would not have recharged with Rs 90/- then my local call would have been continued Rs 1/min.But now since I have recharged with Rs 90/- and I didnt get the SMS stating the same so I am getting charged Rs 1.99/min for local call.So,I am in loss paying double amount if I would not have gone for Rs 90/- recharge.
There may be many people suffering with the same problem.So,I would like to bring it to your notice that why AIRTEL doesnt come up openly with their schemes? Why dont they tell the pros and cons of the schemes? And further more the Customer executives of AIRTEL are very very harsh.When we try to argue they simply tell do whatever you like.
Thats the reason I am bringing you to notice that this is how the Customers are being treated by AIRTEL.
I want the scheme to be reverted so that I get charged with Rs 1/min instead of Rs 1.99/min for local calls.
Therefore I request you to please take appropriate action so like me other customers do not suffer from the same.


Yogesh Vishnu Ranade
Tata Consultancy Services
Mailto: yogesh.[protected]@tcs.com
Website: http://www.tcs.com
Mobile: [protected]

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AIRTEL IS EXCELLANT IN CUSTOMER SERVICE AN REQUEST WL B ATTENDED WITH UTMOST CARE UN CONCERN DELAY IS ONLY 4R MAKING THE GOOD QUALITY PRODUICT WHAT I ADMIRE MORE IS THERE PATIENT COMPASSION EVEN IF LOST MY COOL AS I DO WITH MY KIDS NEVER HANG ON U THEY WL RESOLVE AVERY REQUEST WITH DEDICATION I FEEL SORRY VEN I HURT THEM IIN DEPRESS BUT ITAKE ALL OF THEM AS MY CHILDREN PARDON ME 4R MY SHORT FUSE TEMPER WARM REGARDS HAVE A NICE DAY ALLO[censored] IN AIRTEL TAKE CARE WITH AFFECTION KUMARDHARMAKINGAM PL ADD THIS IN BENQ/TAMILISH/UN ANY OTHER FORUMS ONCE AGAIN I THANK U ALKUMAR

AirTel — Deceiving to customer

Dear Sir/Madam

Here it is often seen that most offer for recharge is offered to customer but their terms and condition does not offer. One sms offer has come from airtel, that you will get the local call 60 paise per call from easy recharge of Rs.95. I recharged through this top up, and did a local call of bsnl landline number in Ranchi. It is deducted to Re.1 per call. When I talked to customer care, it is told that landline local call rate is Re.1.

I am asking landline call is not not known as local call. Is it not deceiving with customer?

Kindly concern this question and take right step to consumer.

Thanks

Santosh Kumar
Ranchi
[protected]

Namaste Vinayak,

This is to inform you that your concern listed on 24 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Vinayak,

We would like to inform you that your concern listed 24 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

yet another fraud..! Neither they have responded to my complaint nor they have solved it. They claim to have resolved the issue, let me know what did they resolve and what was the resolution?
The scheme of debiting still continues, after my complaint i hav lost more than 100rs.

Vinayak
[protected]

Lost 150 rupees from date of complaint.. Does anyone realy bother or concerned??

another 100rs is dishonestly debited, and i'm still patient:(

sorry for choosing your service, "airtel"... please refund the dishonestly debited amount...please