[Resolved]  Airtel Digital TV — error code sm2 flashing from 12/4/2011

Same error is coming in my id [protected]
u have changed my sattelite to "sm2" .

Please change back to old settings as my dish tv has stopped working since last 2 hours


Maneet Sahni

i have tried ur no. 15times, but each time your no. no one responds.This is absolutely dissapointing from your end.I did not expect such kind of service from Airtel DTH.

It is a shame that Airtel can behave in such a manner



Maneet Sahni

I have emailed you 4 times also.No response has been given still



This is absolutely unacceptable and will be dealt in a very severe way now.


Regards,
MSahni

This is regarding my Airtel Digital TV Customer ID :[protected], I recieve an error message SM2 since 10th May 2011, I called customer care on 12150, First I was told there is some problem with the Satellite Transmission and will be sorted in max. 48 hrs, then i again called on 13th of May 2011 and was told to perfom some steps which didnt help.


Then I was told engineer will visit to reinstall the Dish, but nobody showed up. Called again on 15th-May-2011, was told engineer will visit my place by 3pm 16th May. Nobody showed up.

Today on 17th I called Customer care and was told by the representative that She cannot help as the system is being upgraded and she hung up when I question about my solution. Is this the way your reps speak to a customer, Airtel DTH is not providing any Free services I am paying for that, and this kind of behaviour is unacceptable.

Me with DISH TV and my friend with Airtel both faced same problem few days ago. Whenever we give power to setup box STB, it starts blinking and only after long time it starts.
In dish TV we change the following capacitor with ratings 1000uf 10V to new 1000uf 16V or 1000uf 25V (25V capacitor is recommended for permanent solution).
In airtel STB change the capacitor with ratings 1500uf 10V to new 1500uf 16V or 1500uf 25V (again recommend 25V).
Both DishTV and Airtel STB has two capacitor with same ratings as I said above. In most cases only one capacitor needed to change. This capacitor attached on STB SMPS circuit board, it is the small board on which STB's power cord attached. You can take this small circuit board to your electrician to change above described capacitor or you can change your self if you can do. The damaged capacitor may look some bulge type, you can easily recognize the damaged capacitor. The capacitor in both STB has approx 1 inch height cylindrical shape, read ratings to recognize easily

I too have the same problem. consumer ID [protected]. When I called up [protected] and choose the menu option for technical support. I was routed to an advertisement to buy the ten action package west indies vs india. I feel Airtel hasn't paid properly to their IVR designers...or such simple failures should never happen to IVRs of such international brands like Airtel..

Also, I feel that for such problems which are noticed by Airtel once should be added in Knowledgebase available online so that people/Airtel Techs can fix these faster.

nevertheless, I called them up again from my mobile and I am assured for a fix within some time.

NO TICKET CREATED FOR MY CALL!!!

Still, I am awaiting to get a fix for this and I hope that Airtel will not give me a chance to raise this in consumer forum.

FiXED!!!

Thanks Airtel..