[Resolved] Airtel — Disconnection of mobile service

Sunithabiju

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu

Consumer Name : Sunitha K

I work for HP Global Soft chennai and I had taken HP Corporate Plan - Post Paid connection from Airtel almost 6 years back. Mobile number from Airtel is +91 [protected].

Since April 2013, Airtel Customer Service person started calling me and telling that I have not paid the bill since February 2013. I replied saying that I have made the payment through Citibank Co. Ltd Online payment till April 2013. To one customer service representative I gave the online transaction details completely on the call.

Still, they continued calling me for non-payment inspite of I repeatedly telling them about my payment details since February 2013. As requested by them, I had sent them the bank statement and online transaction details highlighting the transactions details to Airtel through email addressed to Airtel billing section ([protected]@in.airtel.com) dated May 28, 2013. For this, I got an other reply asking for payment details again... I got irritated and sent them an email asking them to verify my bank statements and online transaction details in which i have highlighted the airtel payment transaction details for their convenience and again attached the details in the same email. For this I never got a reply. Instead they kept calling me for non-payment as usual.

Next time when they called, they asked me for a Bank Debit certificate. Again I called up citibank and validated that the transactions have indeed gone to the Airtel merchant and the citibank representative told me that its now on the Airtel company to verify the transaction with their bank.
Citibank said they are not in a position to give something called Bank Debit certificate.

With that, they stopped my outgoing calls and handed over the payment details to their Collection agent. The collection agent kept calling me for 2-3 times and finally they deactivated my SIM from June 10, 2013.

All this has happened inspite of the fact that I am a customer with Airtel for 6 years and have been paying regularly through Citibank online payment. I have to tell you that their customer service is so poor and never mind to take the concerns of the customer and never do a proper validation from their end.

I request you to kindly take appropriate action against this Airtel Company.

P.S. Attached my citibank online transaction details to Airtel for your reference.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

kishor Dhume

from Jabalpur, Madhya Pradesh

Airtel — Disconection of Service

Disconnection of Service

Dear Consumers

I and my entire family is subscriber was Air Tel subscriber for quite some time. I got my airtel converted to prepaid after using for more than 2 years approx. During my connection as post paid and prepaid I has submitted documents and duly verified by company officials.

After one year my cell was discontinued stating reasons that my documents are not proper. I once again submitted my documents after two days cell started working.

Once again my cell has been discontinued with the same reasons “My documents are not proper”. I once again submitted documents. More than 24 hrs have passed still not connected. When called help line they say more 24 hrs are required.

I am irritated with Airtel company for arbitrator disconnection my cell. It is simple harassment to customers especially pre paid ones. It is my challenge to Airtel if they are company of repute let them show what documents are wrong.

Company should have thought before completely disconnecting cell phone at least allow incoming call for sometime like BSNL land lines.

My sincere suggestion to airtel new customers please take acknowledgement of all letters/documents given to Airtel office so you are not harassed.

Grieved customer of Airtel.

kishordhume

PRASAD MADHUKAR SOLANKI

from Panaji, Goa

AirTel — DISCONNECTION

ALL INCOMING & OUTGOING FACILITY ARE NOT VALID

RAMAA SUBHASH

from Chengalpattu, Tamil Nadu

Bharti Airtel Mobile Services — disconnection of post paid services by airtel

I hold an airtel mobile post paid connection and after paying my bill on the exact date and having the cheque been debited in the bank account, airtel had disconnected services to the mobile connection. they had sent a letter after one and a half months saying that they had wrongly credited the amount to someother account and they had reversed the account after one and a half months. all these days my mobile's outgoing was barred and the later bills are pending for payments now. i had written to the airtel authorities for the compensation of the line even after making payment for which they are dead ear and they promptly send their collection agent to my home for the pending dues. the worst ever customer service is provided by airtel mobile only in india. i still claim that i should get a waiver for the mistake what airtel had made and for the inconvenience caused in communication to me.

jainendrabhardwaj

from Raipur, Chhattisgarh

AirTel — disconnection of mobile services

मैने मेरे पिता जि जिनकी उम्र 78 वष है को एक कनेक्शन दिलाया था जिसका नं.[protected] है उसे बारबार कं द्वारा बंद किया जा राहा है कारण नहीं पता मैं यहां रायपुर में हूं मेरे पिता जी भोपाल में व बुजुगर् हैं जरा देखें व शीघ्र शुरू करवायें जिससे मैं उनसे संपक कर सकूं म एंटरप्राइजेज बरखेडा से मोबाइल खरीदा था व उसके द्वारा बोले गये कागजात जमा किये गये थे अब किसी कागज की अवश्यकता है तो एस एम एस करें व प्रयत्न करें कि पिता जी को कहीं जाना न पडे या हो सके तो मेरे भोपाल अने पर मैं अकर जमा कर सकूं

gaurav kumarsingh

from Durgapur, West Bengal

sir, it is a request that some one is disturbing me in this no[protected]

disturbing no .[protected]
[protected]
[protected]

plz do somthing . i am fedoup please help me out

RABI12345

from New Delhi, Delhi

Sir,

two years back i have taken a postpaid connection of airtel i.e. for Rs. 999/- which has to be renewed in the next months i.e. may, 2009. but i do not want to continue this plain.

Geeta
m - [protected]

rcsfeb0403

from Hyderabad, Telangana

Dear customer care,
Please reactive the mobile no. [protected], mr. ashish kapur, but bill is not received from previous two months,

Please look in to this matter,

THANKS & REGARDS
FOR
RAMCHANDRA SAH

rcsfeb0403

from Hyderabad, Telangana

Saleha

Bharti Airtel — Disconnection inspite of payment made

Dear Sir/Ma'am,

I wish to report that Airtel is the worst service provider and inspite of having a customer care unit - there is no CARE being shown.

Last week of August , I called up there customer care unit to inform on non-reciept of bill for month of Jul -Aug.I was assured that bill would be send by first week of September.

Meanwhile I got almost three to four calls everyday for payment and all the time the customer care executive was informed that bill was not recieved by me.

Dtd 17sep , I wrote e-mail to customer care mail-id. I recvd sms over phone 17sep evening that my outgoing services would be withdrawn .18sep I wrote a mail to appellate officer for same issue.

dtd 18sep outgoing calls were stopped . 21Sep, I got call from Ms Aarti Handa on same matter and my outgoing was made active.Also was assured that bill wd be send within 05 working days. Again 25sep my outgoing calls were stopped. I wrote to Ms Aarti on non -reciept of bill .

Dtd 29Sep, outgoing calls were made active.

Dtd 29 Sep , bill was recieved and payment was send by courier to the Circle office mentioned on bill ->Okhla Industrial Area , Phase I , New Delhi.This was informed by mail as well to Ms Aarti.

Dtd 05Oct, even my incoming calls were stopped and SIM was made inactive.

This is pure harassment from the service provider.

Regards,
Saleha

ad1963

from Badlapur, Maharashtra

Airtel Mobile Service — Disconnection of service

Without informing me, they have disconnected my other number, even though I have paid all the bills on time. Contacting customer care, they informed me to go to the gallary.If the number is not issued to anyone else, they can issue it back to me. How come they can disconnect my mobile number? This is the worst kind of service I have come across any Service provider. I am totally disappointed with Airtel Mobile Service.

hemant garg 45

from Mumbai, Maharashtra

AirTel — disconnection of service

respected,

my sim has been disconnected permanently without informing me.

please take action as soon as possible

biaoradreamz

from Kottayam, Kerala

Bharti Airtel — disconnection of mobile services

i have ported my mobile number [protected] from BSNL to Bharti Airtel before 3 months in this month company had disconnected my mobile services atleast 10 times saying about non submission of documents i have complainted several times to company but have have too much customers so they dont listen kindly help

Sankari.P

from Mumbai, Maharashtra

Even I have bitter experiences with Airtel in just changing my mobile plan. Its disgusting to speak to the customer care representatives. They will have a standard way of replying that their system has some problem & will ask us to call later. They wont call us back. we will have to wait in the call for long to get it connected. Once I asked them for a change in mobile plan & they asked me to find out the number which has similar plan so that they can do it for me. It was so funny reply though. Its their duty to take care of what the customer requests for. Instead they will delegate their task to find the details needed.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Sunitha,

This is to inform you that your concern listed on 19 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Sunitha,

This is to inform you that your concern listed 19 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Sankari,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33