[Resolved]  Airtel Dish TV — Non Compliant Service providers

Address:

East Godavari, Andhra Pradesh

Customer id [protected] dt 31 May 2012
1. At the time of installation, I ve made a total payment of Rs 3600/- for a new connection & as installation charges. This offer was said to be for a period of one year. For last one week I am getting a sms as My bal is low and get it recharged before disconnection of services - ie just after mere 5 months period alone.
2. On contacting the person named, Mr Surya Narayana (the person who Installed then) does not give correct information or respond to calls.
3. I also take this opportunity to high light few other issues experienced at customer end.
(a) I am not given a receipt of payment or any documentary evidence for this Installation until this date despite repeated queries.
(b) No Coordination between your Airtel Dish TV seller & Service Provider. Both do not own up the responsibility and try to pass on the bugs to each other. The offers given on initial purchase is contradicted by service providers. For instance i) According to Dish TV seller, No Installation charges & is free; whereas Service provider does not comply with it. ii) The required Channels specified as included in packages initially are denied after installation & are added up with more additional charges.
(c) Number of people [min 4 at a time] jump into customer till the cash is handed over to them after which none answers the calls.
4. My call to your customer care service @ Bangalore too did not yield any great output.
5. Hoping for right remedial measure & your assistance / necessary action in this regard.
Col GJ Elizabeth,
Rajeshwari Nagar,
Kakinada- 533003
Andhra Pradesh.