[Resolved]  Airtel DTH HD — stb problem no one interested in solving the problem

Address:

Mathura, Uttar Pradesh

No repsonse from airtel. No one interested in fixing the problem
Reminder 2:..............

No Response again. customer care says issue will be resolved by 5:30
PM today but now they say that system is down they cant check the
status.
Is airtel turning into govt. office??

I Hope you understand when the primary source of entertainment is not
working since 5 days.

We will be forced to switch to other service providers. if this is the
way you keep handling things.

Regards,
Deepak
[protected]
- Hide quoted text -

On Sat, Jun 18, 2011 at 11:25 AM, Deepak Agrawal <[protected]@gmail.com> wrote:
Reminder 1......

No response from any one from airtel.... Please get the settop box
replaced and the services restored by monday else i would be left with
no choice but to file a case in consumer court.

Regards,
Deepak
>
> On Fri, Jun 17, 2011 at 7:59 PM, Deepak Agrawal <[protected]@gmail.com> wrote:
>> Customer id - [protected]
>> Complaint no. 9027703 dtd 13th June 2011 was to be resolved by 3.30p.m
>> of 14th June.
>>
>> The same was not resolved within the due time thus new complaint no.
>> 9061316 dtd 14/6/11 was registered which also stands unresolved till
>> date.
>>
>> Customer care ([protected]) asked us to contact the local dealer - ss
>> enterprises ([protected]/[protected]/[protected]) who said that he has
>> left the work of airtel.
>>
>> Same was informed to customer care who then gave number of 'radhe
>> shyam gupta and sons' ([protected]). who eventually sent their engineer
>> on 15th June. the engineer took the set top box with him. After that
>> they stopped responding.
>>
>> We called up on 17th June to m/s radhe shyam gupta and sons to send
>> the new setup topbox, he said he has not received our old set topbox
>> nor does he has any new HD set top box available with him to replace
>> it.
>>
>> then we called m/s radhe shyam gupta and sons through the customer
>> care, then he agreed that he has our set top box, however, he doesn’t
>> has a new one to replace it. He says that whenever the new one comes,
>> he will give it to us.
>>
>> No date, no commitment is being made by the local dealer m/s radhe
>> shyam gupta and sons.
>>
>> further, the commitments made by the customer care are being failed
>> and unattended by the local representative who thinks that the cutomer
>> is at his mercy and he can act like a local mafia. while following up
>> with him on phone, he is talking in rubbish, indecent & absurd manner.
>>
>> it is thus requested to take a stern action against the local dealer
>> and also to get our set top box to be replaced within the next 24 hrs.
>>
>> pl note that we shall not recharge our account until we receive a
>> fresh & operational set top box.
>>
>> also, we shall not pay a single penny on this connection on any
>> account, whatsoever, in future if we do not get any acknowledgement
>> and confirmatory action against this mail. this is for your kind
>> information please.
>>
>> we would like to suggest the airtel management to divert some funds
>> from the fraudulent marketing to the after sales service & crm systems
>> to hold updated data, be 24 hours accessible and pay some attention on
>> choosing the local dealers who, if left to act the way they are
>> acting, may cause a permanent dent on airtel's customer service team
>> and loose customers forever.
>>
>>
>> regards,
>>
>> Deepak agrawal
>> 49-B , State Bank Colony,
>> Krishna Nagar,
>> Mathura
>> Contact Number: [protected]