Airtel DTH HD — no installation even after 100 HRS OF PAYMENT | |||
i had purchased a new Aiertel HD DTH connection online on 15 Oct 11 WITH a 12 month south ultra package for around six thousand rupees. Despite more than 100 hours of purchase and acknowledge of payment by providing customer no [protected], no body from airtel has contacted for installation of the new connection. i have raised several complaints both online and through the customer care on[protected], which i found extremely poor to say the least, i'm still waiting to be contacted for installation. The email replies are computer generated with no feedback and customer care with standard reply of somebody will contact you in next 2 hrs ( when the 2 hrs is going tobe completed is a big mystery). the purchase of connection online has become a big punishment for me. the service has not yet begun and is so poor, i don't know what all else is in store i,m using this forum to raise my complaint and hope that somebody would address the same. my details are as follows: NAME: RUBY SAJU CUSTOMER ID: [protected] contact details:[protected]/[protected] address: 18 MEGHNA, NAVAL PARK OPP SCINDIA JUNCTION VISAKHAPATNAM - 530014 Was this information helpful? | |||
 5 Comments | |||
Comments
airtel DTH (hd) — installation of dth
Dear sir...i have purchesed sony bravia lcd 32 inch from manish sales on 5-2-11. with airtel dth hd onnection. they said to me start dth services after 72 hrs. but now they haven't start their service till now, i have lost my almost one week to start that services but result is zero till now? and they are charging me 1000 /- for installation but i have faced a lot of problem to start that srevice, they sade to me they have no stock and they can't do any thing with out stock who are responsible for that? kindly solved my problem as soon as possible.
regards...
vijay vyas
[protected]
Airtel DTH - HD — No Installation
On 24th June 2011 I gave contact details at Airtel site for DTH(HD) connection and then I got call & emal from Vriti Infocom Pvt Ltd and asked to me to do payment of 3090/- for the same offer and said I will get connection within 24 hours.On 25th June 2011, a cash collection boy came to my residence at Guduvancheri and told me that the connection will be installed next day. On 29th June 2011 I have been informed about my Customer ID No.[protected] for future reference and assure me connection will be installed. But despite of calling again and again on several numbers no body is responding and Airtel DTH yet not installed.
Once I made payment, since then I didnt get any call or response from them. I tried to call on following numbers 12148, 12150,[protected] and no response till now.
My Contact No: [protected]
Ya finally i going to do it only. We have to show them who is real king in Market.
DO get me Installation done ASAP. Waiting for a positive result within today.
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AIRTEL DTH HD — NO UPGRADE EVEN AFTER 12 DAYS
i have ordered the upgrade of my DTH to HD dth via ivrs on 13 aug 2010 . they promised me instalation with in 72 hrs. but till date (25 aug) no body has contacted me and no response email, transaction email or even an sms has been sent to me. i found money has been deducted and it is in my account.i dont want their usual answer
"Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. "