[Resolved] Airtel — Refund of Security Deposit | |||
I disconnected my Landline in April 2010 and was assured that the security deposit of Rs 2000 will be refunded to me within 45 days. But later on follow up with the Airtel Customer Care Executives , I was informed that " as per our records their is no security deposite in your account" which is totally wrong as I have the original receipt which clearly indicates the security deposit made at the time of getting the Landline connection from Airtel. I have hard copies of the Receipts issued by your telephone company in lieu of the refundable 'Security and Registration' charges which I am claiming back. Airtel needs to check with their Accounts department for the original receipts of the agreement of the said landline no. rather than dig into the irrelevant digital records on their computer systems which are wiped clean as soon as a connection is terminated. I am sure that they are dilly-dallying the refund as it is a habit with Airtel company to use illicit tactics and generate vague alibi when it comes to the matters of refund. It has been now around 8 months since I have not received the security deposit after disconnecting my Landline phone. . Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 14 Comments | |||
Comments
My airtel number of [protected]. I had paid security deposit of Rs 7250 for activating my international roaming facility. After my return from USA, I aporoached the Jamshedpur customer care and reuested for refund of the security deposit. Application for refund submitted on 8.9.2008. The customer care executive said itmay take appr 3 weeks to get the refund. I have still not recd.the refund. relevant money receipt number 011475 dt.14.7.08. Firstly it does not look fair to delay the refund by 3 weeks after request is made. Secondly, it is already 24 days.Kindly check and advise. B.Chandra Shekhar
This is the copy of letter sent by me to interface malad one month before but there is no reply given by your side.
NAME: NITIN BAPU POLE
ADD: 302, Shiv Darshan apt near
Shankar Mandir Bus Stop .
Mumbra Dist Thane 400612
To,
Manager in charge
7th floor, Bulding no 7, Interface
Mindspace, Link Road
Malad W Mumbai 400064.
Sub :( Refundable of security deposit Mob No [protected])
Dear Sir,
This is to informed you that I had taken the plan A R P -150 from Accel Solution from Pune Branch and the following are the details of the bill
Airtel No : [protected]
Account No:[protected]
Bill Date : 03 Aug -2008
Bill Period : 02-jul-2008 To 01-Aug-2008
Amount Payable : -51.58
Security Deposit: 250
Enrolment No: 2654620
The above are details of my number I had call and taken many request number from the customer care but after giving the several reminder I had not yet received the security deposit amount so please look into this any release my security amount as early as possible .
And the second thing is that there is change in my address my new address is mention in the letter. Or
Sent the cheque to my off address as follows First source Solution Ltd 12th floor Vishwaroop IT Park near Vashi railway station Vashi Navi Navi Mumbai.
Nitin Bapu Pole Department Transport Co-Ordinater (Administration)
Thanking you.
Yours faithfully
Nitin Bapu Pole
NAME: NITIN BAPU POLE
ADD: 302, Shiv Darshan apt near
Shankar Mandir Bus Stop .
Mumbra Dist Thane 400612
To,
Manager in charge
7th floor, Bulding no 7, Interface
Mindspace, Link Road
Malad W Mumbai 400064.
Sub :( Refundable of security deposit Mob No [protected])
Dear Sir,
This is to informed you that I had taken the plan A R P -150 from Accel Solution from Pune Branch and the following are the details of the bill
Airtel No : [protected]
Account No:[protected]
Bill Date : 03 Aug -2008
Bill Period : 02-jul-2008 To 01-Aug-2008
Amount Payable : -51.58
Security Deposit: 250
Enrolment No: 2654620
The above are details of my number I had call and taken many request number from the customer care but after giving the several reminder I had not yet received the security deposit amount so please look into this any release my security amount as early as possible .
And the second thing is that there is change in my address my new address is mention in the letter. Or
Sent the cheque to my off address as follows First source Solution Ltd 12th floor Vishwaroop IT Park near Vashi railway station Vashi Navi Navi Mumbai.
Nitin Bapu Pole Department Transport Co-Ordinater (Administration)
Thanking you.
Yours faithfully
Nitin Bapu Pole
NAME: NITIN BAPU POLE
ADD: 302, Shiv Darshan Apt Near Shankar Mandir Bus Stop .
Mumbra Dist Thane 400612
To,
Manager in charge
7th floor, Bulding no 7, Interface
Mindspace, Link Road
Malad W Mumbai 400064.
Sub :( Refundable of security deposit Mob No [protected])
Dear Sir,
This is to informed you that I had taken the plan A R P -150 from Accel Solution from Pune Branch and the following are the details of the bill
Airtel No : [protected]
Account No:[protected]
Bill Date : 03 Aug -2008
Bill Period : 02-jul-2008 To 01-Aug-2008
Amount Payable : -51.58
Security Deposit: 250
Enrolment No: 2654620
The above are details of my number I had call and taken many request number from the customer care but after giving the several reminder I had not yet received the security deposit amount so please look into this any release my security amount as early as possible .
And the second thing is that there is change in my address my new address is mention in the letter. Or
Sent the cheque to my off address as follows First source Solution Ltd 12th floor Vishwaroop IT Park near Vashi railway station Vashi Navi Navi Mumbai.
Nitin Bapu Pole Department Transport Co-Ordinater (Administration)
Thanking you.
Yours faithfully
Nitin Bapu Pole
ADD: 302, Shiv Darshan Apt Near Shankar Mandir Bus Stop .
Mumbra Dist Thane 400612
To,
Manager in charge
7th floor, Bulding no 7, Interface
Mindspace, Link Road
Malad W Mumbai 400064.
Sub :( Refundable of security deposit Mob No [protected])
Dear Sir,
This is to informed you that I had taken the plan A R P -150 from Accel Solution from Pune Branch and the following are the details of the bill
Airtel No : [protected]
Account No:[protected]
Bill Date : 03 Aug -2008
Bill Period : 02-jul-2008 To 01-Aug-2008
Amount Payable : -51.58
Security Deposit: 250
Enrolment No: 2654620
The above are details of my number I had call and taken many request number from the customer care but after giving the several reminder I had not yet received the security deposit amount so please look into this any release my security amount as early as possible .
And the second thing is that there is change in my address my new address is mention in the letter. Or
Sent the cheque to my off address as follows First source Solution Ltd 12th floor Vishwaroop IT Park near Vashi railway station Vashi Navi Navi Mumbai.
Nitin Bapu Pole Department Transport Co-Ordinater (Administration)
Thanking you.
Yours faithfully
Nitin Bapu Pole
NAME: NITIN BAPU POLE
ADD: 302, Shiv Darshan Apt Near Shankar Mandir Bus Stop .
Mumbra Dist Thane 400612
To,
Manager in charge
7th floor, Bulding no 7, Interface
Mindspace, Link Road
Malad W Mumbai 400064.
Sub :( Refundable of security deposit Mob No [protected])
Dear Sir,
This is to informed you that I had taken the plan A R P -150 from Accel Solution from Pune Branch and the following are the details of the bill
Airtel No : [protected]
Account No:[protected]
Bill Date : 03 Aug -2008
Bill Period : 02-jul-2008 To 01-Aug-2008
Amount Payable : -51.58
Security Deposit: 250
Enrolment No: 2654620
The above are details of my number I had call and taken many request number from the customer care but after giving the several reminder I had not yet received the security deposit amount so please look into this any release my security amount as early as possible .
And the second thing is that there is change in my address my new address is mention in the letter. Or
Sent the cheque to my off address as follows First source Solution Ltd 12th floor Vishwaroop IT Park near Vashi railway station Vashi Navi Navi Mumbai.
Nitin Bapu Pole Department Transport Co-Ordinater (Administration)
Thanking you.
Yours faithfully
Nitin Bapu Pole
ADD: 302, Shiv Darshan Apt Near Shankar Mandir Bus Stop .
Mumbra Dist Thane 400612
To,
Manager in charge
7th floor, Bulding no 7, Interface
Mindspace, Link Road
Malad W Mumbai 400064.
Sub :( Refundable of security deposit Mob No [protected])
Dear Sir,
This is to informed you that I had taken the plan A R P -150 from Accel Solution from Pune Branch and the following are the details of the bill
Airtel No : [protected]
Account No:[protected]
Bill Date : 03 Aug -2008
Bill Period : 02-jul-2008 To 01-Aug-2008
Amount Payable : -51.58
Security Deposit: 250
Enrolment No: 2654620
The above are details of my number I had call and taken many request number from the customer care but after giving the several reminder I had not yet received the security deposit amount so please look into this any release my security amount as early as possible .
And the second thing is that there is change in my address my new address is mention in the letter. Or
Sent the cheque to my off address as follows First source Solution Ltd 12th floor Vishwaroop IT Park near Vashi railway station Vashi Navi Navi Mumbai.
Nitin Bapu Pole Department Transport Co-Ordinater (Administration)
Thanking you.
Yours faithfully
Nitin Bapu Pole
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolve the issue to your satisfaction.
Regards,
Sakshi Walia
Airtel Customer Service Team
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolve the issue to your satisfaction.
Regards,
Sakshi Walia
Airtel Customer Service Team
Airtel — give wrong information about security deposit
i am parul chauhan and i take a connection from neelam communication authorised airtel outlet .they give me wrong information about security deposit .they told me security deposit refundable but some personal reason i want to surrender my no .customer care executive told me that 500 rs not refundable because this is activation charges.but the owner of this outlet take 500 rs as security deposit.i want back my security deposit. I cancelled my[protected]/[protected] in October
Post cancellation it was promised that I will get the refund within 20 days.
Almost after 45 days I call up Airtel to check the status, and Airtel representative without any respect tells me to contact the courier department to get the cheque. (Is this my job??)
Without any reference number I cannot call, and reverted back to Airtel and matter was then escalated, this helped me in solving the issue and the cheque was sent after 2 months of cancellation date.
Unfortunately I misplaced the cheque and searched for 10 days. Unable to find I called Airtel @ 121 to know the proceedings.
Airtel Rep advised me to visit the office (Splendid Towers- Begumpet) and I did visit on Feb 18th 2010.
As advised I called at 126 from the office and spoke to Airtel rep called Swathi or so. He confirmed that the cheque would be re-issued in 10 working days.
I repeatedly asked if I need to submit any ID proof as such for which I was told “NO”.
Waited until March and with no response I called Airtel again. The Customer care Rep is not even aware of the situation. Had to repeat the whole story again and was finally told to revisit the office.
Annoyed with this I mailed Nodal Officer on April 3rd. And as expected, no response from Nodal Office
Ashamed of myself being associated with Airtel I again went to Airtel office on April 7th and gave a request. Lady said this will be sent to you in 20 days
Today I called Airtel again, as expected they have no clue/data or anything about April 7th. Spoke to escalation department lady (Fariha) and she herself is not aware of this
No one has an answer on this.
Hope Airtel is sensible enough to return the customers money
Post cancellation it was promised that I will get the refund within 20 days.
Almost after 45 days I call up Airtel to check the status, and Airtel representative without any respect tells me to contact the courier department to get the cheque. (Is this my job??)
Without any reference number I cannot call, and reverted back to Airtel and matter was then escalated, this helped me in solving the issue and the cheque was sent after 2 months of cancellation date.
Unfortunately I misplaced the cheque and searched for 10 days. Unable to find I called Airtel @ 121 to know the proceedings.
Airtel Rep advised me to visit the office (Splendid Towers- Begumpet) and I did visit on Feb 18th 2010.
As advised I called at 126 from the office and spoke to Airtel rep called Swathi or so. He confirmed that the cheque would be re-issued in 10 working days.
I repeatedly asked if I need to submit any ID proof as such for which I was told “NO”.
Waited until March and with no response I called Airtel again. The Customer care Rep is not even aware of the situation. Had to repeat the whole story again and was finally told to revisit the office.
Annoyed with this I mailed Nodal Officer on April 3rd. And as expected, no response from Nodal Office
Ashamed of myself being associated with Airtel I again went to Airtel office on April 7th and gave a request. Lady said this will be sent to you in 20 days
Today I called Airtel again, as expected they have no clue/data or anything about April 7th. Spoke to escalation department lady (Fariha) and she herself is not aware of this
No one has an answer on this.
Hope Airtel is sensible enough to return the customers money
You have one of the contact still active in the mail itslef. Do you atleast try to conatct the customers?
I have cancelled my post paid #[protected] six months back.
I have been running post to pillar to get the security deposit refunded and I see no one helping me in this.
Airtel is giving false statements that it has been delivered and I have signed it, when asked for POD they don’t have it
I have send numerous email to the nodal officer and corporate office of Airtel and do not get any response. This is such an appalling service from Airtel.
First Reference Number: - Not Given
Second Reference number:[protected]
Third reference number: - [protected]
Fourth Reference number :[protected]
My Contact number is[protected]
I have been running post to pillar to get the security deposit refunded and I see no one helping me in this.
Airtel is giving false statements that it has been delivered and I have signed it, when asked for POD they don’t have it
I have send numerous email to the nodal officer and corporate office of Airtel and do not get any response. This is such an appalling service from Airtel.
First Reference Number: - Not Given
Second Reference number:[protected]
Third reference number: - [protected]
Fourth Reference number :[protected]
My Contact number is[protected]
Dear Sir,
I am shailendra Dwiwedi the past customer of Airtel Cellular with mobile no. [protected] & customer ID no.[protected]. I have disconnected this number in month of February after paying all dues / bills.
After all bill payment i have put request for refund the deposite money which they are refunded me yet. I made atleast 20 calls to the call centre for refund but they avoided me by saying due to error it has been not sent to you. several time they have not given me the reference no. my most of complains but still i have few of complain numbers with month as of below: --
1) Ref. No. 639280 -- 13th March
2) Ref No.[protected]th June
3) Ref No.[protected]th June
After so many calls it is becoming harrassment for me to follow with airtel for my on money.
Request you please take an emmediate action against the aitel to recover my refund & teach them lesson about serve the customer.
Looking towards your action on airtel.
Regards,
Shailendra
[protected]
I am shailendra Dwiwedi the past customer of Airtel Cellular with mobile no. [protected] & customer ID no.[protected]. I have disconnected this number in month of February after paying all dues / bills.
After all bill payment i have put request for refund the deposite money which they are refunded me yet. I made atleast 20 calls to the call centre for refund but they avoided me by saying due to error it has been not sent to you. several time they have not given me the reference no. my most of complains but still i have few of complain numbers with month as of below: --
1) Ref. No. 639280 -- 13th March
2) Ref No.[protected]th June
3) Ref No.[protected]th June
After so many calls it is becoming harrassment for me to follow with airtel for my on money.
Request you please take an emmediate action against the aitel to recover my refund & teach them lesson about serve the customer.
Looking towards your action on airtel.
Regards,
Shailendra
[protected]
I have applied for a data card sim for my I-pad. During the enquiry they did not inform me about the process of Verification and other details. I submitted my documents and in-lieu they took Rs. 250 /- as security deposit from me. I got few calls from their end for arranging verification meet at my place but it did not concluded. I did lot of follow ups but no such verification process happened. At last, I wrote mails to them stating that I do not want any sim connection from them but want my refund back of security deposit. Unfortunately nobody reverted and hence I had to file a consumer compliant.
This is with reference regarding refund related issues on airtel fixedline connection bearing account number 15088643. Last Three months i am following on phone & mail, each and everything has been cleared and explained with airtel customer care team many times,
From 16th Dec 16 line has been closed no incoming or outgoing call was used. 16th Dec 2016 we cleared and sent mail and called for disconnection. And cleared that after 16th Dec we will not pay any charge as lines were not working
After that line was not disconnected long time was delaying from Airtel side that’s airtel customer care services fault, we never accepted to continue any other lines. Outstanding amount month of Dec 2016 we have already paid confirmed on mail also.
I confirmed with them about outstanding amount charges, I was following for refundable security deposit Rs.1000/- got mail from Airtel side that there is no security deposit, Installation charges amount is not refundable, we know that very well installation amount can’t be reversed.
At that time Airtel customer care were trying to make us fool, when I sent them proof copy of receipt bill at the time of connection after that they agreed for revers refundable security deposit, I also forwarded bank details. After 26th March 2017 till to date Airtel team is working on it still you have not reversed our amount Rs: 1000/- How it’s possible that security deposit can’t refund.
Warm Regards,
MUSHTAQ
Vmarsh Textile Consultancy Services (P) LTD.
B2/004, Boomerang Ground floor,
Chandivali Farm Road,
Andheri (East) Mumbai-400072.
Tele.no -+[protected]
www.vmarsh.com
From 16th Dec 16 line has been closed no incoming or outgoing call was used. 16th Dec 2016 we cleared and sent mail and called for disconnection. And cleared that after 16th Dec we will not pay any charge as lines were not working
After that line was not disconnected long time was delaying from Airtel side that’s airtel customer care services fault, we never accepted to continue any other lines. Outstanding amount month of Dec 2016 we have already paid confirmed on mail also.
I confirmed with them about outstanding amount charges, I was following for refundable security deposit Rs.1000/- got mail from Airtel side that there is no security deposit, Installation charges amount is not refundable, we know that very well installation amount can’t be reversed.
At that time Airtel customer care were trying to make us fool, when I sent them proof copy of receipt bill at the time of connection after that they agreed for revers refundable security deposit, I also forwarded bank details. After 26th March 2017 till to date Airtel team is working on it still you have not reversed our amount Rs: 1000/- How it’s possible that security deposit can’t refund.
Warm Regards,
MUSHTAQ
Vmarsh Textile Consultancy Services (P) LTD.
B2/004, Boomerang Ground floor,
Chandivali Farm Road,
Andheri (East) Mumbai-400072.
Tele.no -+[protected]
www.vmarsh.com
I am Omprakashkotapati . I am post paid customer up to 19th March 2017. My mobile number [protected] .I hard ported my number from yours to another network.
I paid my bills up to date sincerely. I have no pending bills since 7years.
But My deposit amount was not Refunded up to today. I was waited for four months.Now I am getting to your notice to resolve the issue.
Hoping to respond positively and for necessary action in this regard.
Thanking you.
Omprakashkotapati
[protected]@ gmail.com.
I paid my bills up to date sincerely. I have no pending bills since 7years.
But My deposit amount was not Refunded up to today. I was waited for four months.Now I am getting to your notice to resolve the issue.
Hoping to respond positively and for necessary action in this regard.
Thanking you.
Omprakashkotapati
[protected]@ gmail.com.
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Gibi.C.George,
Advocate,
Thoundayil Road,
Panampilly nagar,
Kochi.
To,
The Manager,
Airtel Communications Ltd.
Sub- No response to my Application for Broad Band connection after collecting Rs.500/- as Security deposit
Sir,
Unfortunately I have applied for an Airtel broad band connection based on a call from your office informing me about some schemes of broad band connection. A lady called from your office informed me that there is a scheme for Advocates (400 Plan). I was trapped in the attractiveness of that plan and informed that I am interested in taking a broad band connection. The lady told me that she will send a representative to my office at panampily Nagar.
Based on the above said telephonic conversation with your office one of your representative named ‘Anees’ came to my office during last week of July 2008 and again explained the attractiveness of Advocates plan. He gave me an application form for taking broad band connection and I gave him my photo and ID proof. He also collected an amount of Rs.500/- from me as Security deposit. When I insisted for a receipt for an amount of RS.500/- paid by me, he assured me that he will give it to me next day. When I asked him when I will get connection he told me that it will take 3 days.
But so far no receipt has been given to me for the payment of Rs.500/-. After one week Anees again called me and informed that connection will be given soon. Thereafter there was no response from his part. Thereafter I called to airtel office and I talked to one ‘Joji’ in your office. He informed me that there is some problem in giving connection at Ayyappankavu and it will be OK within 3 days.
Thereafter there was no response from your side. Then I went to Airtel office, Panamplilly Nagar and contacted Joji. He told me again that there is some problem at Ayyapankavu section and steps are taken to give connections. He was pleased to show me the details of my connection in the computer and also showed me the entry of Rs.500/- given by me as security deposit. He assured that connection will be given within 3 days.
Till this date nothing is done in the matter. For the past one month you have simply kept my security deposit with you without giving me broad Band connection. As an Advocate I am well aware, what action should I take in all these matters. But still I request you to either give connection or to refund Rs.500/- given by me as security deposit.
Dated this 2nd day of September 2008
Gibi. C. George