[Resolved]  Airtel Fixed Line And Broadband — Billing after disconnection

Address:

Mumbai Suburban, Maharashtra

I had 2 airtel land lines with internet facility, I submitted a connection closing request in Airtel Gallery and thought connection will be closed with in 5 days.

10 Jan 2013,

I receive a call for payment pending, and I ask that girl about closing of these 2 numbers, she says they didnt received any such request and asked me to email

I emailed on the same day and I received following mail

Namaste !


Thank you for writing to us.


We shall get back to you within 1 working day.
Please note: Our new e-mail id is [protected]@in.airtel.com. You may send your queries/request or complaints on [protected]@in.airtel.com

IMPORTANT:
For airtel Mobile number related assistance, please mention your ten digit airtel Mobile number in the subject of the email. E.g. 98XXXXXXXX.
For airtel Fixed line and broadband related assistance, please mention airtel Fixed-line number along with STD Code in the subject of the email. E.g. 011-4XXXXXXX
Please do not include any space or special characters between the digits.

Warm Regards,
airtel customer service
My airtel app - your world of airtel on the go. The easiest way to manage your mobile, broadband & digital TV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).

Every 3000 sheets of paper costs a tree. Let's conserve them by switching to e-bill.


If you are a mobile customer: To start Ebill : text STARTEBILL<space>email ID to 121 Eg: STARTEBILL [protected]@xyz.com . Change mail ID : text UPDATEEMAIL<space>email ID to 121 Eg: UPDATEEMAIL [protected]@xyz.com


This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

then on

15th Jan 2013 I received following mail


Namaste ******* *******,

You wrote in on[protected] with a request to stop airtel account number ********** and **********.

We regret the delay in responding to your mail.

As per the telephonic conversation we had with you on your mobile number **********, we have registered your request. Your Reference numbers ******** and ********. The same will be addressed within 7 days.

Please note the current pending amount is Rs.4369.68/- and nill for bill dated[protected]. The final bill will be generated on[protected].

The security deposit if any will be automatically adjusted towards pending balance in the account (if any) or refunded through cheque within 45 days from the date we stop the services.

We are truly disappointed to learn that you are considering moving out of the airtel network. Are there any service/ operational issues related to your current fixedline number that we can assist with ? Is there anything we can do to improve your airtel experience ? We would be delighted to assist.

We are privileged to have you as part of the 200 million strong (and growing!) airtel family and Sincerely look forward to your continued association with airtel.

airtel appreciates your business and always welcomes your suggestions/feedback.


Warm Regards,
Mamatha K
customer care executive
bharti airtel limited.

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[protected]Original Message[protected]
From: **************@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 10/01/2013 04:22:09 PM
Subject: Regarding diconnection of ******** and ********

We had submitted disconnection request in the start of Dec 2012, but
still I am receiving a call regarding bill. Please look into this
matter as soon as possible.

Thanks,
Saurabh Periwal
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

22 Jan 2013
I receive a call from Airtel and they say the amount is pending, when they can collect, I say, its ok collect it today.
I paid the amount in cash and have a receipt

5 March 2013
A girl calls and says your bill payment is pending, I say, I paid and ask her to refer records, she checks and says its ok and she will intimate.

7 March 2013
A male calls and says your bill payment is pending, I say, I paid and also confirmed on 5th, he dont agree and call ends.

8 March 2013
I again received a call saying that Rs 3272 is pending.

If any proofs are required i can send in private message but