| Address: Thiruvananthapuram, Kerala |
I have send the below mail to the addresses, nodalofficer.[protected]@airtel.in,nodalofficer.[protected]@airtel.in,appellateo...⇄ & till now they haven't responded to me
To,
The person concerned,
I had an Airtel Kerala Postpaid connection with the following details, acnt [protected].I had discontinued it after 2 months from the day I took the connection. The reason was that I have not satisfied with my billing & the explanation I got from the customer care. You can check my call logs & can understand that I was not making much calls from the number though I have been billed too much( you can view my bill & can understand the mistakes like I have been charged for the same service multiple times). So on receiving the first month's bill itself I called the customer care in order to help me to get my postpaid converted to prepaid. But the executive told me that I must use the connection for 3 months before making any changes, when I told I want to change the plan he told it's not possible which eventually became possible when I told to discontinue the service.I paid the hefty amount on the assurance that it will be reflected on my next billing. Even though I changed my plan( from 349 to 99 plan), the second bill was also too heavy, as you can check I barely made calls from the number since I got my first bill. I again contacted the customer care & asked for my options, all I got was an assurance every time that the bill will be corrected on next cycle. I requested to terminate my service, but in vain. The only option left with me was to discontinue the service. Even though I requested to terminate, the same number was being billed every month then onwards. I told the customer care executives many times that I will pay for what I have used, that is the genuine monthly bill, requested for a discount on the fine amount though I definitely deserve more & want to make the number a prepaid. Although the number is barred in the third month itself (its funny the billing is now also active for my number & the bill amount is increasing day by day & have passed over my credit limit).
The actual issue was different. Yesterday (05/08/11) I got a call at 5.11 PM from the number [protected], from Miss.Remya said to be from Airtel customer care.She was very rude & used unethical words which made me to cut the call( you can monitor the call which gets automatically recorded at your end). Then she called my colleagues & friends(whose numbers are 95xxxxxxxx,96xxxxxxxx), whose number I think she got from my call logs & said to them " I have cheated Airtel & not paid the money & I have given their number as contact with Airtel & Airtel is going to take legal action which will affect them also." These panicked them which eventually harmed my reputation. I don't know the consequences that will arise as they told they will take up the issue with my new firm . At first I thought it might be a prank call, later I confirmed it was from Airtel. I didn't expect such an action from a company like Airtel, what she done was in way my character Assassination.I definitely want an explanation for these action as I haven't cheated you & it actually happened viceversa.
Aug 13, 2020
Complaint marked as Resolved 
Airtel Broadband — DISGUSTING SERVICE AND CUSTOMER SUPPORT
GOD FORBID IF YOUR AIRTEL BROADBAND CONNECTION HAS PROBLEMS - THERE WOULD BE NO ONE TO SORT OUT THE ISSUE AND YOU WOULD BE ASKED TO PAY FOR IT ALL.I have had my airtel broadband connections for around a year now. The problems started around Jan this year, I would have issues with my connection, customer service would not be able to help and would try to give you an engineering 101 course and throw the ball back at you, and ultimately, it would turn out to be ALL on their end! I ignored the first two issues, and heck, even paid for those 121 calls I made (yes they charge you if you need those of-no-use support). I didn't know what i ignored initially, was going to catch me so bad. My internet was not working for months from march end - may. Customer support as expected was of no use. Even mailing multiple people on airtel and nodal officers or appellate officers was of no use. They kept on charging me for their non-availability of service. I wrote saying I was/am willing to pay for the phone calls made during march end/april (when atleast the phone line was working - it hasn't been working since mid-april now).
I am filing a consumer court case against Bharti airtel for cheating customers with shoddy service, and harassing them for money when all the while they were not providing service anyway! If you notice my payment records, I have ALWAYS paid on time and way before time. So, there's gotto be a reason when a customer finally gets this frustrated. I hate bharti aritel so much now that i am switching out of airtel tv and airtel cellphone connection to tatasky and vodaphone.
I hope someone knocks some sense into Airtel - i understand they have built a good market share in India, but they have really gone down in terms of quality. At this rate, Airtel would be losing its market share in another 2-3years at the max. As for me, I am through with Airtel.