[Resolved]  Airtel — Inappropriate charges levied in Airtel mobile bill

Address:

Krishna, Andhra Pradesh

Hi,

I have the following airtel mobile numbers [protected],[protected],[protected] on my name i.e Divya Manohar Mudumala.

My issue is, i have paid my airtel bills on 09/09/2012 for the above mentioned numbers generated on 22/08/2012 which was due on 09/09/2012 vide bill num-61 at Bharti airtel office ,opp Vijaya krishna super bazar,Near buckinghum post office,Vijayawada.The details are:

[protected]-860.00(paid on09/09/2012 vide cash bill receipt no-60)
[protected]-790.00(paid on 09/09/2012 vide cash bill receipt no-61)
[protected]-290.00 paid on 24/08/2012 and 575.00 paid vide
cash bill no-60)


However i was charged a late payment fee of Rs-100.00 for all the above three mobile numbers in the subsequent bills.I also raised a complaint for the number [protected] vide ref no[protected] on 16/10/2012 and for [protected] vide ref no[protected] on 16/10/2012.I spoke to many customer care executives but of no use.All my efforts went in vain.

The undigested fact is that the airtel customer care people closed my complaints stating incomplete info.Also I neither got a call nor a mail from the complaint resolution team stating my complaints were closed.This says the airtel's concern towards the customers.

The second one is i tried calling the customer care several times to inform my problem.The worst experience i ever had in my life was with airtel IVR.It asks to dial 198 for any complaints .

When we dial 198 it gives 2 options i.e if we have complaint no press 1 else press 2 .
When i dialed the option 2 it again goes back to the previous menu and asks us to dial 198 for any complaints.This goes on repeating all the times i call and i am fed up of dialing 198.Finally i though of writing a mail to some next level where my pain can be understood and resolved.

I hope the resolution at the earliest.