[Resolved] Airtel — Incorrect Bill Amount | |||
Dear Sir/Madam, I hereby wish to humbly submit a formal complaint regarding incorrect Bill Amount due to wrongly charged bill on mobile internet service usage which was not used. Whereas, my Billing Summary of Bill period 23/04/12 - 22/05/12 , Bill no.[protected], shows an amount of Rs. 7042/- (Seven thousand forty two only) accounting to Usage of Airtel Mobile Internet Service. Whereas, i can assure you that the mobile GPRS was never used by me or anyone else and i also believe that i never received the Mobile GPRS phone setting through SMS or even Installed it. Hence, there is no way i can use the GPRS facility. Therefore, i am surmising that it is a cause of system error/bug or may be a minor technical glitch from your side. Kindly, review the whole Billing process and do a re-evaluation on my service usage. The relevant details are rendered as below:- 1. Airtel Number:- [protected] 2. Name:- Menguzotuonuo Angami 3. Date of Birth:- 01/05/1975 4. Billing Adress:- Agri colony, near MHBHSS, Nagaland,Kohima. 5. Postal Adress:- C/o, Chuba Ozukum, Law & justice Deptt. Nagaland, Kohima 6. Alternate contact No.:- [protected] And, now, therefore, i beseech an explanation for such erroneous Bill amount. This complaint is being humbly submitted for end of justice. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
recently i am being unable to connect the customer care executives by any means please send me the needful
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1. They took long time to fix a problem about wireline/broadband service. More than 15 days the service was not available.
2. After repeated calls, the technical person came and it took him less than 15 minutes (As per the person who was present at the premised at that time. I was at Office at that time not at home)
3. They sent bill without considering the non-availability of service. I refused to pay the wrong amount they charged.
4. Next month (After the problem was fixed) they again sent me wrong bill. I made complaints and offered to help them understand concept of Pro-Rata rental charges. I firmly stated I am not going to pay wrong bill.
5. They barred outgoing calls. I made big noise, went in person to their office to explain them the bill was wrong.
The error in amount was not big but not small to let go.
The error was simple any secondary school going student would spot it. What was most annoying is they were adamant in saying it was not an error.
6. After much shout and repeated visits to their BannerGhatta Road Office, I could get to speak to a manager/supervisor in their billing department. After explaining to him, the person had to swallow all wrong computations they had calculated and sent me in the printed bill. The Air-Tel management remained and remains to date careless and unresponsive.