[Resolved]  Airtel — NDNC reg no. W[protected]

Address:

Karnataka

Dear Mr. Dakshina Murthy G R,
The mail I had received from you informing me that appropriate action will be taken on 08/11/2010.
Now it is more than two months after you had promised & nothing has happened & still my SMS's are bouncing , thanks to your largesse in sending the junk messages which is pissing me off every day.
Not even single soul in your company has bothered to solve the customer complaint which shows the sad state of affairs and apathy towards customers.
I think number portability is the only solution.
If who ever is responsible who has the guts to solve the problem may reply to this mail, other wise they will be only filling my mail box space with auto / standard / use less replies which does not make any difference to the customers.





[protected][protected][protected][protected]

Quoting [protected]@airtel.in:

Dear Dinesh Shenoy,

We regret the inconvenience caused to you.

We understand from your previous interactions that you have expressed concern over Promotional SMS to the mobile number [protected], we would like to inform you that the issue has been escalated to concern department and they are working on the same and shell revert to you at the earliest. For further assistance call 121 from your Airtel mobile number.

Assuring you the best of services.


Yours Sincerely,

Dakshina Murthy G R
Enterprise Services - Corporate.
PS: In case you require any further assistance, please
Ø Call[protected] National Toll Free Helpline (From Airtel Phones Only)
Ø Call[protected]Toll No.) - from Non Airtel Phones
Ø e-mail at [protected]@airtel.in


[protected]Original Message[protected]
From: dinesh.[protected]@bpl.in
To: [protected]@airtel.in
Cc: [protected]@airtelindia.com
Sent: 08/11/2010 01:43:25 PM
Subject: Re: FWD: FWD: FWD: NDNC REG NO. W[protected] [|BAL|Qrc2147367|]

Dear Mr. Dakshina Murthy G R,
Thank you very much for your response & I acknowledge your reply.
After escalating the issue to concerned dept please let me know when exactly
this will be stopped because this is real nuisance.
Reg.


Quoting [protected]@airtel.in:

Dear Dinesh Shenoy,

We regret the inconvenience caused to you.

We understand from your previous interactions that you have expressed concern
over Promotional SMS to the mobile number [protected], we would like to inform
you that the issue has been escalated to concern department and they are
working on the same and shell revert to you at the earliest.

Assuring you the best of services.



Yours Sincerely,

Dakshina Murthy G R
Enterprise Services - Corporate.
PS: In case you require any further assistance, please
ÿ Call[protected] National Toll Free Helpline (From Airtel Phones Only)
ÿ Call[protected]Toll No.) - from Non Airtel Phones
ÿ e-mail at [protected]@airtel.in


[protected]Original Message[protected]
From: dinesh.[protected]@bpl.in
To: [protected]@airtel.in
Cc:
Sent: 07/11/2010 10:46:34 AM
Subject: Fwd: Fwd: Re: FWD: NDNC REG NO. W[protected] [|BAL|Qrc1930667|]

TILL DATE NO ACTION IS BEING TAKEN ON PROMOTIONAL SMS, WHO ARE RESPOSNSIBLE TO
ACT UPON ?
WHAT EXACTLTLY IS THE ISSUE IN STOPPING THE SAME . YOU ARE HARASSING THE
CUSTOMERS & TESTING THEIR PATIENCE

You will be forcing me to take the matter to consumer forum, Department of
Company affairs & to TRAI

----- Forwarded message from SHENOY -----
Date: Mon, 11 Oct 2010 21:46:43 +0530 (IST)
From: SHENOY
Reply-To: dinesh.[protected]@bpl.in
Subject: Fwd: Re: FWD: NDNC REG NO. W[protected] [|BAL|Qrc1930667|]
To: [protected]@airtelindia.com

As per instruction from Swathi K B, Enterprise Services - Corporate. mail is
forwarded
Regards


----- Forwarded message from [protected]@airtel.in -----
Date: 11 Oct 2010 09:48:32 +0530
From: [protected]@airtel.in
Reply-To: [protected]@airtel.in
Subject: Re: FWD: NDNC REG NO. W[protected] [|BAL|Qrc1930667|]
To: dinesh.[protected]@bpl.in

Dear Dinesh Shenoy,

We understand from your previous interactions that you have expressed concern
over Promotional SMS to the mobile number [protected] and poor services extended
by Airtel Relationship Center executives.

We regret the inconvenience caused to you.

We request you to kindly e-mail to [protected]@airtelindia.com or contact Prepaid
customer care [protected] for further assistance.

We regret for not meeting your expectations at this moment of need.

Assuring you the best of services.



Yours Sincerely,

Swathi K B
Enterprise Services - Corporate.
PS: In case you require any further assistance, please
ÿ¿ Call[protected] National Toll Free Helpline (From Airtel Phones Only)
ÿ¿ Call[protected]Toll No.) - from Non Airtel Phones
ÿ¿ e-mail at [protected]@airtel.in



[protected]Original Message[protected]
From: dinesh.[protected]@bpl.in
To: [protected]@airtel.in
Cc: sunil.[protected]@airtel.in
Sent: 10/10/2010 10:17:25 AM
Subject: Fwd: NDNC reg no. W[protected]

Sir/ Madam,





ISSUE SENSITIVE / CRITICAL/ LONG PENDING.

Further to my mail dated 26.07.2010 regarding NDNC reg no. W[protected] dt.
22.05.2010 , I would like to share the following.

Even after sending mail to nodal.[protected]@airtel.in ,
appellate.[protected]@airtel.in , care.[protected]@airtel.in , [protected]@airtel.in
,

till date my problem is not solved except for auto reply and people
responsible to act are content with that.



Now I would like to share that I am also a share holder your esteemed
organization



It is ridiculous to know from your own employees (even at different Airtel
offices in Bangalore) that NDNC is the issue which they will be not be able to
help & they them selves s are the victims of junk messages & are not able to
stop.

If the customers are flooded with junk messages, even after customers request
if telecom operator is not able to stop the same then I think I have to take up
the issue with different level may be with consumer forum, management or TRAI.




I want action towards this mail & not auto reply.




CC to : Sunil Bharti Mittal, Chairman & Managing Director,


Reg Office , Bharti Airtel Ltd, Bharti Cresent, 1, Nelson Mandela
Road, Vasant


Kunj, Phase 11, New Delhi ÿ¿ 110 070




----- Forwarded message from SHENOY -----
Date: Mon, 26 Jul 2010 14:11:22 +0530 (IST)
From: SHENOY
Reply-To: dinesh.[protected]@bpl.in
Subject: NDNC reg no. W[protected]
To: nodal.[protected]@airtel.in, appellate.[protected]@airtel.in,
care.[protected]@airtel.in, [protected]@airtel.in

Dear Sir,
I am having prepaid connection under mobile number[protected]
I had registered my number for NDNC ON 22.05.2010. The reference number is
W[protected]
Even after registering for NDNC I am continue to get promotional communication,
which I had not opted for.
Even after contacting your reltion ship centre in 6th Block Rajaji Nagar,
Bangalore nothing has changed.
Request you to please look into the matter & do the needful.
Also at this juncture I would like to brring to your kind attention that
service in 6th Block Rajaji nagar relation ship centre is very poor.
To respond to customer they take hell a lot of time & I confirm that it is not
a stray incident, especially in the pre paid counter people have to wait
for long .
Some time the reasons cited will be silly, like to talk to custermer care in
hot line they say phone battery is down or they will not feel the persons
presence in the conunter.( in one instance I waited for more than 30 minutes to
get an audience)
At least as a custermer we have a right to be heard in the first place, man
management comes first & problem solving next.
Hope this complaint will not go unanswared.
With Warm Regards
Dinesh Shenoy M


----- End forwarded message -----

--

Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.


----- End forwarded message -----

--
Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited


----- End forwarded message -----

--

Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.



--

Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--
Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited