[Resolved] Airtel — re-installation Error code-6 | |||
My customer ID: [protected] The connection is taken in my husband's Name: S.Raju Contact number is:[protected] we have recently moved from pincode 600114 to Pincode 603203. WE HAD A VERY TOUGH TIME TO GET DE-INSTALLATION AND RE-INSTALLATION. initially AirTel customer care could not tell that there is no service of Airtel in our area. after few days on repeated calls, they said we have to approach the Airtel Dealer and the dealers address and tel number will be provided by airtel by sending sms as DEALER 603023 to Airtel. We received only one dealer's address whose telephone number was always switched off. (Sri Aruna Agencies, pin 603203). Then Customer care said send sms to DEALER MORE PINCODE to airtel. This 'dealer more' SMS received a reply "The nearest dealer is already sharred. kindly try from different mobile". After wasting about a weeks time, with a local dealer's(NOT AIRTEL) help, we had installed the dish. but it need to be reactivated. we have been informing the customer care, they says it will be done in 45 minutes, 2 hours, etc. it is not getting done. I also need to update my new address to my Account. Please help us. our new address is Shri S.Raju Plot No.50 Sri Krishna Nagar Behind Senthil Nagar Ninnakarai Village Kattangulathur Chengleput District Tamilnadu Pin 603 203 Regards, R.Rukmani Contact:[protected] or [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Same problem here. Now 3 weeks.
Can anyone recommend how to get a resolution?
Can anyone recommend how to get a resolution?
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Customer Number - [protected]
Service Request Number - 3047961
I raised a request to transfer my connection from one place to the other within Bangalore. It was such a pathetic response. Once, I got the antenna installed in my new location, after a day's time, I am seeing ERROR CODE 6. This is the end of 2nd week after raising this complain with Airtel DTH Customer Care service.
Till date, as far as I remember, I spoke to the Customer Care of Airtel DTH atleast 20 to 25 times with regards to resolving this issue. In fact, the field guy representing Airtel came to my new location 3 times to resolve this. He could not do anything. There is NO ACTION till date from Airtel DTH.
I remember Mr. Guru Prasad from the escalation department of Airtel DTH promising me to resolve this week last itself.
Some representative from Airtel whom I spoke to the field guy informed me that my validity is expired. Immediately, today, I called up Airtel DTH customer care to recharge my account for 3 months (around Rs. 900). For every interaction, the standard acknowledge which I get is to wait for 45 minutes or 24 days with NO ACTION associated to it. No one personally calls back and asks for the feedback. I only get stupid automated calls asking for the customer care service feedback. All such calls are even more frustrating keeping in mind the current frustrating situation.
I am missing all the Football World Cup matches because of relying on Airtel DTH services.
- Sumanth Cheedella