[Resolved] Airtel Broadband — Harassment of customers/ Inflated billing/ no response from customer service

shyamk

Address:

Bangalore, Karnataka

My wife, Dhanya Shyam took an Airtel Broadband connection last year in Bangalore. Phone Number[protected], AC no[protected]. We got a first month bill of close to 30,000 and realized that though we had asked for an unlimited connection, we had been registered for a connection with a 4GB limit. When we looked through the overall bill we also realized that the charges were exorbitant and called the centre and told them so. We had been billed for lots o[censored]sage during times when werent even present at home. We duly raised this with Airtel and we had multiple back and forth again and again regarding the same.

I personally spoke to a few people from the call centre and after much talking they came back and told us that we had to pay around 3000 for the bill and settle it once and for all. I said ok for the same and they promised to send me a revised bill, nothing came to us. We got a notice from Airtel telling us that they will institute proceeding against us to recover the money. I again called up and told them of the conversation and they again promised to come back with the revised amount.

We didnt hear from them after that till date, I got a call today supposedly from Delhi High court and seems that legal proceedings have been started. I am not sure how Airtel can do something like this to paying customers. We have Airtel Digital TV and a few connections in Chennai, I have an airtel cell and a DTH connection in Hyd, I had Broadband too, before i moved to a place where there is no airtel BB coverage. My wife has an Airtel phone and had this BB connection. We are long time users of airtel and its sad that you guys are resorting to arm twisting even after we agreed to pay the revised amount.

Can you please take swift action to prevent a fallout against this. The lawyer we were supposed to contact isnt helpful and keeps hanging up on me, the Case number is apparently 3033 and was filed by Sadhana Kaushik who is Airtel's legal counsel. I would expect a speedy response and resolution from Airtel. If my wife is harassed further, I will fight this tooth and nail and though u might seem to win this case, u will lose a very loyal customer and lakhs of rupees in future business.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sunny chawla

from Chandigarh, Chandigarh

airtel landline broadband service — so much harashment to the coustomer

dear sir, I MR jaspreet singh i have my airtel no[protected] which was activated by your airtel executives since last 2 days now presently the connection is disconected by the company.i conferm the full mater from the company that what's the problem they said that on 16 aug 2008 mr kapil deep has defaulted the case and the connection is deactivated but there is no relation with kapil deep and according to me there is the confuson in address my address is 122-B modeltown extentionand kapildeep's address is 122 model house sir please this is a request that please read my case and activated my telephone services soon plzz if you read the mail reply me soon

sunny chawla

from Chandigarh, Chandigarh

if there is any problem contact at [protected]

sandeeppatel

from New Delhi, Delhi

airtel actually sucks

rvishu

Its not just Airtel, the whole bunch of them are exploiting customers, I am a victim of excess billing by Reliance BroadBand. Made several complaints, got several complaint nos, got several calls from Reliance Mumbai. After a month of arguments etc had to cough up the money as my connection was cut. No hope of fairplay.

- rvishu

rvishu

Don't know if this forum is alive. See a lot of complaints, but no response from the moderator. I guess we will have to register a complaint against the complaints forum itself :-)

- rvishu

kandarp1820

from Chennai, Tamil Nadu

What happened finally ??? i keep getttin same calls.

sharathbr

from Mumbai, Maharashtra

Dear Airtel Service provider, & Airtel users...

The same with me had taken a broad band connection in the year 2009.it was fine untill we relocated to very next cross hardly 300 meters & later i requested for shifting the land line & conection & also i got confirmation from airtel team it willbe taken care.but once when the executives came for shifting the line they went back without any information & after a week some officer from airtel came in stating that we would not be able to reconnect you since there is no DP box nearby where i have relocated & they informed me to surrender the instruments & everything with the person they will be sending later & i agreed tooo for that.after 2days i got a call from one person saying he had come to collect the instrument where i was not at home & i could not give the instruments back after that till date there was no call or mails from any of the airtel people & all this happened in the month of september 2010...suddenly in the month of Dec 2011 i am getting a call at 11:30Hrs that there is a final hereing at Delhi Highcourt at 12:00hrs & within half an hour i need to attand the court else the case will be proceeded & will be penalized a really huge amount...
1) Is it really possible for any one to reach Delhi from bangalore in 30 mins
2) If there is any case or hering there should be some kind of intimation or notice from court or from Airtel people.

Is this is the right way for such a huge indias NO-1 service provider can do with any common people do.

This complaint might be common for Airtel but it makes life misserable for individual common man...

roy1981

from Bengaluru, Karnataka

my account number is 16330415 and phone no [protected]. In the month of September in 2011 i filed a request to shift my connection. customer care promised that they will deactivate the connection and i do not have to pay any shifting charge..later i have been asked for shifting charge even the connection was not shifted and i regularly received the bill.. after talking to customer care may be around 100 times they told they cant shift the connection to my new place. again someday someone will call from customer care and will say its possible and some other day someone will call and say its not possible..meanwhile i was getting all the bill. finally after so much fighting they told they will cancel my connection and no bill will be generated..even after that i was receiving bill and they also had my address wrong in their database where i still have the copy of the form while taking connection which has correct address. Today 21st april 2012 i received a call from some jatin from delhi and he asked to speak with sadhana ...i spoke with her and she told me that i have a case from airtel and i have to pay 23, 000. then she said i can make the payment immediatley and nothing will happen or else i need to come delhi in half an hour as the court has issued a notice and i missed three hearing......i never ever got anything from them..no call..no response..nothing...i several times asked the customer care to give me a final figure and to cancell the connection..i even received an email from them saying the service is cancelled and i dont have to pay..but some 400 rupees...i was not using the connection and its been a year ..why should i pay even a silly amount for the service i have not used and when they tol dit was cancelled...i though made the payment today and asked customer care not to raise any further bill...when i was calling customer care with my phone number then its saying that phone number provided by you is incorrect...I would like to find this sadhana kaushik...and as well would like to meet up the managers...anyone facing problem like this please get in touch me at [protected]@yahoo.co.in as i belive airtel today is playing with customers. ..anyone facing such kind of situation please share here...