Airtel — 3G | |||
Hi. Iam Dr.hari vighnesh using airtel 3G data card from 20th sept. Initially was in 675 plan with 3 Gb of free data usage and my bill amout for that month(20th sept – 19th oct) came 1908 which was acceptable from my usages.So didn’t bother much. Later, went online found 1250 plan which was not told when purchasing this data card. So called customer care ,with so much difficulty changed my plan to 1250 and they took almost a week time to change the service functionally. Was happy after then as it was told with a free usage of 12.5 gb per month. And finally at the end ,the month bill from(20th oct-19th nov)came 6142.45.I really wonder how does it possible. Went online spend almost 4 hours. No where mentioned the usages.iam very much sure it wouldn’t have crossed the free limit. I usually get messages from airtel periodically to make me aware of the usage. As on 18th nov got a message saying usage as on 17-Nov is 10.39 GB which is 83 % of your total available free usage.that was the last message After then no messages regarding tht. My question is how it can come to 6142.45.how does it possible. Credit limit is 5000 after onwards its free unlimted and so how it can be charged to 6142. I called customer care spoke twice to the officials sangeetha then transferred to senior official karthika. They couldn’t actually explain me the issue,then so gave airtel nodal officer number [protected] tried contacting for 2 days,couldn’t reach. Very disappointed with airtel service. so unwantedly mailed airtel nodal officer,there got a reply.. feel free to contact [protected]. Where the hell to contact airtel.god knows!! So then again called customer care. Surya prakash the official spoke..very careless talk. He then made me to wait in the line for another 10 mins for giving a answer that someone will call me in 4 hours of time. Another official Mr.Naveen called and the same thing happened. he again asked some more time for another official to contact.almost a day.. No airtel official called.really bad with airtel.They cant even explain me how.This is how they charges the bill. Very bad.And iam not going to pay a single rupees with out valuable reason. My money.cant put it on water like that Was this information helpful? | |||
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Mobile No: [protected]
Please help me in getting out of the horrible situation. My 3G is giving speed of 10-20 KBPS since last 2 days. Not a single positive reply from Airtel. Its very horrible & frustrating situation. I want to stop the services with immediate reply & change provider by number portability However not allowing me. They want me to wait till next bill cycle which is worst thing. I dont want any service from Airtel. Same place same provider... my friends getting maximum speed but not me still nobody able to resolve the problem.
Please help me in getting out of the horrible situation. My 3G is giving speed of 10-20 KBPS since last 2 days. Not a single positive reply from Airtel. Its very horrible & frustrating situation. I want to stop the services with immediate reply & change provider by number portability However not allowing me. They want me to wait till next bill cycle which is worst thing. I dont want any service from Airtel. Same place same provider... my friends getting maximum speed but not me still nobody able to resolve the problem.
Since the last 1 week the 3G service on my number is not working properly. I don't get the speed i have been getting for the past 1 year or so. The sites are taking longer to load, videos aren't buffering at all and even photos on sites like faceboOK and twitter take ages to load. I know that sites like youtube and faceboOK are 3rd party but i have never faced a problem like this before. Videos used to buffer easily and photos would load within a second or two.
I have called the helpline around 4-5 times. I keep a getting a date by which my problem will be resolved but nothing happens. Then i get a MSG saying that "Your complaint No. ##### has been resolved". They keep telling me that the 3G service is active on my phone and everything is OK from their end but they fail to understand the 3G service is not the issue, the speed on 3G is and then they give me another complaint number. This is how it has been going.
According to my latest complaint number, my problem will be fixed by 23rd april, 3:07pm. This is my last and final attempt. If this problem continues then I have decided to change my service provider to Vodafone using MNP.
I hope airtel takes this seriously and understand the fact that I can shift to another service provider within a matter of 1 week.
I have called the helpline around 4-5 times. I keep a getting a date by which my problem will be resolved but nothing happens. Then i get a MSG saying that "Your complaint No. ##### has been resolved". They keep telling me that the 3G service is active on my phone and everything is OK from their end but they fail to understand the 3G service is not the issue, the speed on 3G is and then they give me another complaint number. This is how it has been going.
According to my latest complaint number, my problem will be fixed by 23rd april, 3:07pm. This is my last and final attempt. If this problem continues then I have decided to change my service provider to Vodafone using MNP.
I hope airtel takes this seriously and understand the fact that I can shift to another service provider within a matter of 1 week.
Since the last 1 week the 3G service on my number is not working properly. I don't get the speed i have been getting for the past 1 year or so. The sites are taking longer to load, videos aren't buffering at all and even photos on sites like faceboOK and twitter take ages to load. I know that sites like youtube and faceboOK are 3rd party but i have never faced a problem like this before. Videos used to buffer easily and photos would load within a second or two.
I have called the helpline around 4-5 times. I keep a getting a date by which my problem will be resolved but nothing happens. Then i get a MSG saying that "Your complaint No. ##### has been resolved". They keep telling me that the 3G service is active on my phone and everything is OK from their end but they fail to understand the 3G service is not the issue, the speed on 3G is and then they give me another complaint number. This is how it has been going.
According to my latest complaint number, my problem will be fixed by 23rd april, 3:07pm. This is my last and final attempt. If this problem continues then I have decided to change my service provider to Vodafone using MNP.
I hope airtel takes this seriously and understand the fact that I can shift to another service provider within a matter of 1 week.
I have called the helpline around 4-5 times. I keep a getting a date by which my problem will be resolved but nothing happens. Then i get a MSG saying that "Your complaint No. ##### has been resolved". They keep telling me that the 3G service is active on my phone and everything is OK from their end but they fail to understand the 3G service is not the issue, the speed on 3G is and then they give me another complaint number. This is how it has been going.
According to my latest complaint number, my problem will be fixed by 23rd april, 3:07pm. This is my last and final attempt. If this problem continues then I have decided to change my service provider to Vodafone using MNP.
I hope airtel takes this seriously and understand the fact that I can shift to another service provider within a matter of 1 week.
When iam using the 3G iam getting 2Gspeed only
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LOGGED A COMPLAINT on 24th March and requested for balance and fix.
NO ACTION TILL NOW; UNABLE TO REACH 3G tech support on 198 for past 1 week.