Airtel Complaints & Reviews

I am an Airtel Prepaid (Kolkata Circle) customer - mobile no [protected].

I had applied for a Port Out request using MNP (Unique Porting Code AK984448) on 23/06/2011. I submitted my filled up MNP form to the new operator (BSNL) on 24/ 06/2011.

But today, on 25/06/2011, I received an SMS from 1901 stating that "Your Port In request for Mobile Number [protected] has been rejected by your service provider due to legal reasons -BSNL.".

I want to know on what grounds has Airtel rejected my Port request? I was approached by Airtel Customer Care once or twice regarding the porting (they called today in the morning too) -but even there I have NOT given any instructions to cancel or deny my Port request.

Since I haven't given any written confirmation / instruction to Airtel to cancel my porting request - it is absolutely ILLEGAL on the part of Airtel to reject my port out request.

Please do look into this matter on an urgent basis - so that this whole MNP does not come as a farce to all customers.

Thanks & Regards,
Suman Ghosh
[protected]
Airtel Kolkata Prepaid

sir,

I am running electronics shop the name is VASAVI ELECTRONICS, at mahabubabad. company is alloted to me a DEMOPOCK DTH. But at the time here dealear is not given to this demo box. but the demo is running my name, iam given many times to custamercare but they r not taken any action to the dealer, I give the DEMO BOX NUMBER ALSO:[protected] (custamer id no). I received many sms to my phone number. My number is registared with this dth conection. plz solve my porblum & arrange my box tome.

block of CUG sim card block month Feb 2011 & give me a new sim card as a sam number.
pizz, give me a new sim card as a sam number


.I have submitted self attested xerox copies of my PAN CARD ,DRIVING LICENCE .ALL DOCUMENTS SUBMITTED Date 21.02.2011

I am cug sim [protected] postpaid bill paying all month bill paid




address :- Dharambeer Lalaram Ahir
State Bank Of India Sinor
At Post Tal Sinor
Dist Baroda
mobile [protected] / [protected]

Airtel Company activated one unnecessary service named as "GamesManiaSubscriptionfor subscription service from airtel." on my number ([protected]) and deducted my balance nearly 5-6 times. I contacted Customer Care also (nearly 4 times) and they never helped me with this statement "We can't do anything, We can't refund your balance, it is you (i.e. ME) who activated this service".

I don't know anything about this service and during the last conversation, customer care representative dropped my phone call in between the argument ( nearly at 4:15 PM on 25th June 2011).

Request reference number of LAST CONVERSATION is CBDMO[protected].

I Kindly request airtel company to deactivate this service as soon as possible on my number ([protected]) and if possible refund my deducted balance i.e nearly 30 RS in total till now.

STOP dadagiri!!! and BUILD Trust.

Thank you in Advance,

Shrikrishna
MOB. NO. : [protected]
From: Rajasthan

Hi,
I have a Airtel Kerala prepaid Number [protected]. I have activated Special 5 Plan but when i call the numbers registered in this plan Airtel is Charging me the normal rate call rate is not getting reduced. I tried calling the Customer Care once they told they will connect to technical team then call went dead. After that when ever i try to call Customer care there is no option to talk to Customer care executive. Airtel is barring my number from talking to there representative. This is happening when ever i try to raise any Complaints.

My Mobile Number is [protected] from airtel. I found that this is not good service. Whenever I use to call some one I am not able to connect the call. there is nothing to listen while calling someone and after some time the message comes on screen as "call ended". I am not getting what type of horrible service it is. So I have applied in Uninor store for MNP. They have sent my request to Airtel but airtel has refused to change my number to uninor service stating that I have signed some agreement and I should report to Airtel customer center. I complaint airtel lot of time they didnt mind it .still they rejected my new operator(uninor) request.i lost upto Rs. 200 for change network. what can i do

My home is 2km from ponnampet town where Airtel tower present. initially it was well covered around our area,but last year they reduced the coverage and it became a big problem for us.even though we have the option to switch we don't want to do so. we are with airtel for a decade and we like to continue with it.Is there any chance for this? will airtel support us?

I have received message by Airtel by AD-54321,this message is unwanted & i did not acivate this in last time never & today this have activated in my mob no [protected] & reduced Rs 15 for http://gclub.in so please deactivate this plan as soon as possible with return my amount Rs 15 otherwise i will go to nerest hon.Coart of consumer disputed redasrsal commission in chhindwara MP
Yours message from AD-54321 is:-
Thanks for using WeeklySub subscription service from Airtel.You have been charged Rs 15. latest games http://gclub.in browsing @ 30p/20kb on date 24/06/2011
So please deactivate above plan as soon as possible with return my amount Rs 15
Regards
Sanjay Raikwar
Disst Chindwara (MP)
Mob No. [protected]

Dear Sir/Madam,

This is to report to you that there is some of Airtel recovery agency people calling and harassing me about the recovery of pending payment on [protected] connection.

Already, Mr. Huzefa (from your customer care Pune) has confirmed that this matter is already resolved based on billing error and adjusted towards my deposit, the connection is closed. He requested me not to entertain any other call from any agency in this regards.

But, some time this harassing agency people act as Police ( On 24th June 2011 at 10:39AM called from [protected]) or some time high court lawyer. This is something, I am taking very seriously and if not taken care by Airtel would force me to take this matter to consumer forum and file a harassment suit against Airtel.

Kindly act in this matter, otherwise, I will have to take my course of actions.

Hope you understand the seriousness of this matter and escalate this to senior level to really stop this kind of consumer harassment.
Regards,
Shyam Garg.

DEAR SIR,
We had an Airtel Connection With 30 PRI Lines. We needed that time(Feb, 2010) to 16 extensions(PRI) and now we need 5 more Airtel extensions(PRI). I spoke to AIRTEL manager about the connections but he was no right answer. We need 5 new extensions lines. But there is no solution to my problem yet. When the connection was promised us when we need you 30 extension lines without any charge. But now he has the promise of what you are saying and make it move at its own cost.We lodge our complained on dt 15/06/2011 with REF. NO. 47681284 to AIRTEL but No action has yet been received. Please bless us to have received a diagnosis of our problem.

Thanks

DHARAMVEER SINGH
MO.-[protected]
LANDLINE[protected]

from the past 6 days my airtel DTH is showing error code B001 ,with signal abnormalities, after complaining at the helpline 12150 , the company sent an engineer who charged me with Rs 100+160, for the service charge and replacing the LNBF respectively, but within hours of the problem started again, and i did the same procedure and complained to the airtel executives , but two days have passed yet no engineer has come from their side as promised. i am clueless as to whom to complain as apart from the regular call centre executives there is no responsible person from the airtel side.

Hi,

Issue : March 1st (456875) complaint for closing airtel broadband the connection a.c no:15281755, connection not closed so far. and continuously getting bill.

March 1st
[protected][protected][protected][protected][protected][protected]
456875 - Connection closing request since am going in vocation for 2 months.

March 7th to 11th and 14th 16
[protected][protected][protected][protected][protected][protected]
- Received call from redemption department, They asked me the reason for closing connection. I told i don't want to pay for not using Internet.
- They told they can move me in to low rental plan for the period, after i can continue on my old plan ( which is high rental)
[protected]. - 300 rs charge waived for two months.


- Back from vocation
[protected][protected][protected][protected][protected]
[protected]/04) - (Cancel request given removed phone model from my home),
[protected] Issue transferred to specialized department(asked for closing connection, They p).

19 May
[protected][protected][protected][protected][protected]
11106879, 11106872 - Plan change given by redemption, if only bill waived i will continue the connection after plan changed.,

May[protected] - last request to air tel from my side for closing connection.
[protected][protected][protected][protected][protected]

Airtel land line and broadband customer continues to be pathetic...

Our land line and broadband connection was activated about 4 weeks ago by Airtel. As we live in an apartment complex, we wanted Airtel to activate the intercom on our land line.

Once the intercom was "activated", we ended up having unintended troubles with the land line and the intercom has also not been working properly. We cannot...

Hello Sir,

With great regret I would like to bring to light the poor service and sheer disregard for customer support of your postpaid service in the region.

Context:
I, Amrit Jami joined as HR Manager at P&G Katha Baddi factory applied for a postpaid airtel connection via your agent Mr. Manoj Sharma and received a connection with the contact no +[protected] almost 10 days back.

A week back , I received a call from the customer care verifying the address information. I was on transit and the voice of the agent was not audible. At that point of time I was put up at Hotel Taj at Chandigarh and I said the same. I have been put up at guest house at Katha Village , Baddi, Solan District.

Problem:

1. My connection was disconnected citing address verification failure
2. Proper verification was not done and is completely an irresponsible act on part of the verification agent.
3. Regardless of the continuous calls that I made to the agent, no action was taken .

We provide you with so much business here and this not worthy of being called service and is definitely not expected from the largest service provider of the country.

Expecting some positive intervention in this regard.

Regards,
Amrit Jami

I am Cdr Jacob. I am using a Airtel Pre-paid connection # [protected] for more than two years. I never used to check the balances and used to top up regularly to ensured it does not fall below Rs 50.

But recently I have noticed the Airtel deducting some amount on their own with out my consent or doing. If the balance is say Rs 100 when you go to sleep, it would be Rs 99 or 98 in the next morning. When you call them up, they will tell that you have subscribed for so n so services etc. It is just a standby phone with only call and SMS features!!

Also, I even the signal was good, the calls used to drop. Hence I have applied for MNP and I have got the porting ID: AL457134. The new service provider has also cautioned me that Airtel may reject your application once or twice on any silly reason.

After week of registration, when I inquired, I was given a SMS stating that UPC code mismatch. I have the photocopy of my application. I am sure there is no error in that. Since I am porting the number, I have 0 balance. Now I am forced to recharge just for one SMS for applying MNP once again.

Airtel Need to be Taken charge for their misdeeds

If required I can be contacted directly on my another Airtel # [protected], which I would be porting shortly from Airtel

My account no. is 16478014 and user ID: [protected]_dsl is not working proper
please rarrange the speed of this account

Hi,

After being a successfull client for airtel ( with # [protected]) for more than 3 and half year, i have moved to an another service provider, because in Airtel there is no one to listen for you, there are responses to your emails and no follow ups from there side, whenever u call them , firstly they will not pick up, (their help line is pathetic) and even if they pick up they dont have either sufficient access or the sufficent knowledge and some of them dnt know how to handle the situation when they dnt know, they will simply cut the call.

I have drop and email to airtel guys, june 13th , i got an reply on 21th june, saying some crap info. but evrey time i will get Acknowledgement Mail, saying blah blah blah!!!!!!

Again i dropped an another email on june 22nd and there is no response to it...they are just simply playing with us, they dont understand how should they treat alleast to their permanent customer, i was with airtel for more than 3.5 years, and hardly came into contact with thei bad services, evry one in my frnds used to tell me, airtel service is not good, but i stick to my decision to stay with airtel, but my friends told me when ever you need some service they will never help you out and beleive there words have come true today!!!!!

and i have moved to another telecom service provider:

and i request you all please dont beleive airtel service, it really really bad!!!!!!

note for airtel guys my new number for any contact is: [protected]

Thanks,
Gaurav

I want to port from airtel to vodafone, but after me getting the unique porting number and submitting all the documents to Vodafone store, now i get message from airtel saying under "contractual obligation" to stay with airtel.

I wonder how can some force a contract on me to stay with airtel?

The worst part after 5 times me calling to Airtel, none of the customer care executive knows the solution, its like they are forcing me to stay with Airtel. They say please wait for sometime and they never tell how long this 'Sometime' means!

None of the managers with whom i spoke ( I spoke with 2 managers) are able to provide me an satisfying answer at all.

I am never satisfied with Airtel (Money looting company it is), why they have to hold me back and why are they not allowing me to port out of Airtel !!!

I am seriously frustrated to the Core with Airtel, i will make sure none of my family members are with airtel and none of my surrounding friends are with Airtel anymore.

The way they are behaving is Insane and utter !!

If the citizen of this country is not given the freedom to choose the service provider I don't know who has to be blamed here.

I seriously feel like sue Airtel.

I'm a customer of Airtel DTH Service. On[protected] i made a request to Airtel Customer care for relocation of the Airtel DTH from my present location to a new location where i had shifted on[protected] with proper address of both the places. A request id was generated bearing no 9319979 and time slot for deinstallation of the dish was alloted to me at 5.00 pm and was informed by the customer care executive that the service engineer so to say will give me a call half an hour prior to his visit.

Although when i booked the request i was not in the city, but since i was alloted the time at 5.00 pm and my family wanted to establish the connection as soon as possible, i rushed to the destination after a journey of 3 hrs by bus, but failed to found any service personal nor received any call. The day went on. The next day[protected] by 3.30 pm it was the dead line of the request made, i got a call from customer care executive enquiring abt the status of the call whether the request have been resolved. I informed that the request is still pending and i've not received any call from the service personel or centre of Dehradun, Uttaranchal. After the call i received an SMS from Airtel DTH stating "Dear Customer, request no 9319979 for wrong resolution (domino)" -- i couldn't understand the meaning of the SMS. Even on[protected] no response, finally i called customer care and enquired them about my issue but they failed to reply why the job was not done, when i asked for contact person and contact no of the higher authority of Airtel DTH to complain about the issue the cutomer care executive denied to give the no and name, after several calls i was finally forwarded to Mr. Subojit who inroduced himself to be the Sr. Supervisor and heard about the problem. The funniest thing was that even after three days the supervisor asked me that tell me the address from where the deinstallation is to be done and the address of the new location where installation is to be done, when i asked why you need this information again and again he told that the address is not mentioned in the request. This is nothing but simply airtel is cheating their customers by making fake excuses. I would rather like the senior executives or the key executives to hear the recorded conversation of the request id 9319979 on[protected] and every thing will bw crystal clear. I have been harassed by Airtel DTH service, from last three days i am runing from Haridwar to Dehradun to carry on my job as well as get the airtel dth connection relocated but the airtel dth service personel are sleeping they don't bother for their cutomers.

It is really shameful that a so called major brand is providing such a poor, irresponsible service is a capital city like Dehradun. If Airtel is providing such a poor and irresponsible service in capital city Dehradun that we can imagine what a kind of services they might be providing in other remote parts of the country. In short cutomers are being cheated by airtel.

Over and above i want my job to be done now without any service charge as a penalty and compensation from aitrel dth for the harrasment i have to face for relocation of the connection. If required i will move ahead for leagal actions through concerned authorities against airtel dth services for the harassment.

Sanjay Gupta
Cutomer Id - [protected]
Mobile No - [protected]

My name is Arush Nagpal and my number is [protected].I recently bought a new nokia X2-01 qwerty phone with the airtel offer that I would be entitled to use 100 mb gprs on my mobile for free that would be credited every month till 12 months but I am very upset that I was betrayed.For one month there were no extra charges but after 29 days on 20 June 2011, my balance was reduced by Rs.100.For 2 days I was unable to contact airtel on their customer care no. 198.When I chose the option to make a complaint about balance deduction,the call was disconnected.When I got to the customer care executive,I was told that I was using internet from airtel liveand not mobile office due to which I was charged at the rate 30ps/20kb.The fact is that I had myself contacted customer care to send me the internet settings which I failed to receive when the offer was started. Now when I told the executive to send me the correct settings he told me he couldn't and told me to send a message MO to 54321.I didnt receive the settings even after sending the message.Please help me as soon as possible otherwise I would lose a further 100 rs.in the next few days.