[Resolved]  Airtel - MNP — Harassing me for 4 months

Address:

New Delhi, Delhi

Sir/Madam

This is regarding my attempt to Port Out my Mobile no. from Airtel to Vodafone.

I am trying to port out my airtel mobile no.[protected] from airtel to vodafone since 4 months. Initially they rejected my port out due to false claim - that i asked them to do it. But I DID NOT DO SO.
Then, I called customer care to resolve the query. They asked me to resolve it by sending an SMS to 121. But that SMS was actually for CANCELLING the port-out request. I was fooled by the executives again.
All this happened in Feb, 2011.

Then I contacted the Appellate Officers but they also have taken 3 months to simply port out my number. They delay my calls, suddenly disconnect my call, never follow-up, give reasons of technical faults mostly, Always say that its not their concerned department, keep me on hold for a very long time, and always ask me to apply for a new port-out form.
IT IS VERY FRUSTRATING.

Over past 3-4 months, I have talked to the following persons in Airtel-Appellate Office:
Anuradha, Piyush, Nidhi, Kunal, Sanchita and Rituraj.

They always ask me to repeat the same story again. I am totally fed up.
These people are not able to SIMPLY PORT OUT MY NUMBER, inspite of being the higher authority of the company.
They give false suggestions and only delay the matter.

I request you to kindly look into the matter immediately.

Thank you.

Ritika Dua
Alternate no. - [protected]
Email - [protected]@gmail.com
Latest UPC for Port-out - AD 591137, Expiry - 10th May, 2011
Complaint No. with Airtel - [protected] and CUNRM3040