[Resolved]  Airtel MNP Service — MNP Request rejected by AIRTEL

Address:

Vadodara, Gujarat

Dear Team,

I am using my Airtel mobile no. [protected] since last two years. Now I wanted to change my service provider under Mobie Number Portability services.
I had a mobile prepaid connection for the first time when I had entered in Airtel service. I changed my prepaid connection to postpaid one year ago.

Now I had changed my plan from postpaid to prepaid 3 month ago and now applied for other service provider under Mobile portability.
Now Airtel company rejected my application for port change and I received the message from RIM that” your current service provider rejected your port change request due to contractual obligation"

I do not have any contract with them now and when I called AIRTEL for the information they told me that you had received the call from AIRTEL for your plan changed and now you can not changed for next three months.

It is true that I had received the call from AIRTEL post my application for MNP in reliance. In that call the agent asked me the reason for the MNP change and offered me the new call rates charges. I said "OK" to them and the agent replied that "I hope you will continue the service". But it doesn't mean and neither that agent informed me that this plan is contractual or you have to be in AIRTEL for next 3 months.
In this case you can check the recording of our conversation of 10th July, 2011 at 4:35. I was not informed about the details.

Now my question is
How if the person agrees with any offer of plan does it come to the contractual of service?
MNP concept is that the person should be using the same mobile no. in same service provider for more than 3 months. In this case if the person is changing his plan from postpaid to prepaid and vice versa should not be restricted to apply for MNP service. Then if so what is the use of MNP?
TRAI should declare the clear guidelines on the same asap and should ask to mobile service provider to explain before proceeding for MNP service.
The same has been happend before just two months during my postpaid to prepaid connection I had changed and post one month I applied for MNP they rejected due to the new plan. Why should I be restricted to change my service provider if I am using the same no. in same service provider since last two years irrespective of the plan?

This is not under the consumer convenience policy.

Please take the action for the same for Consumer protection as these providers are misguiding and cheating the consumer.

Thanks in advance for your quick support.

Best Regards,
Vijay Patil-[protected]