[Resolved]  Airtel Mobile Service / MNP — Mobile No Disconnected

Address:

Chennai, Tamil Nadu

Hello,

I am deeply hurt and frustrated to tell you my worst experience with Airtel and your associate
-- Mr. Umesh, 'X' Squire Communications (P) Ltd, 14, Second Line Beach, Parrys, Chennai- 600001.

We had given a Port out request in the first week of Feb. when MNP was introduced in Chennai. We had 3 Mobile numbers from Airtel which we wanted to port to Vodafone for the Corporate CUG purpose.

According to what i read in the newspapers it should have taken 7 working days and on the 7th working day the network services will not be available for some time and the port out condition will be fulfilled. But sadly which was not the case for me. The 3rd number which is ([protected]) which is used by me from more than 8 years now was disconnected the very next day from Airtel after sending the MNP request. When i got in touch with Mr. Umesh he was rude and arrogant to reply to my simple quires about why was the number disconnected. Later that week Vodafone employees told me 1) Airtel has rejected the Porting request because the number is less than 3 months old. After some time i had to go to the Airtel office and personally show them last 6 months bills which were present with me. Please note the number is still not activated and as this is my official number from 8 years i had been loosing many business calls. 2) In the end of the 1st week i get a call from Airtel to clear all the "Un-Billed Amt." which according to the law should be paid on the billing cycle date. Note: the number is still not active. Mean while i had called Mr. Umesh several number of times to indicate about the loose of business which he always ignored and answered rudely to just put things worst. 3) Even after paying all the unbilled amt. still the number was not ported out. Later when i called Airtel service they tel me your number has been requested to change to "Pre Paid" whose request was never sent from me. And now when i am trying to call Airtel or Mr. Umesh who is Airtel's representative number ones bother to answer.

I would just like to ask who will pay for my loose of business from 45 days and its still counting. I want to make an appeal and a request for at least giving my mobile number back and letting to port to Vodafone as i will never never think about Airtel after this harassment.


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ASHOK MEHTA Dharnendra.
Director- Bhansali Chemicals (Madras) Ltd.
Mobile No: [protected]
Email: [protected]@bhansaligroups.com