Airtel — MNP Trauma - [protected]

Address:

Mumbai Suburban, Maharashtra

To whomsoever it may concern,

I had ported my reliance number to Airtel 6-7 months back and i have been using the airtel services on that sim since the last 6-7 months.

My sim card was rejected a month earlier from today, when i was asked to submit the appropriate documents and my number got activated within 4 hours.

Now, it has been rejected again even after submitting the appropriate documents.

Customer care representatives told me various different things like :-
1. I have to submit documents again
2. The number has not been ported
3. No records exist in our system for your number
4. Airtel server is down.

The nodal office representative who called me after i wrote a mail to them, told me that they have contacted the airtel gallery at goregaon-w and airtel gallery representatives told the nodal officer representative that no documents have been submitted by me, ever.

After the teleconversation i had with the representative from the nodal office at mumbai on saturday, i was told that my number would get re-activated within 4 hours after submitting the documents at the airtel gallery on saturday (24/09/2011).

When i visited the Airtel Relationship Centre at goregaon-won saturday, i was told the following things by the arrogant and unfriendly lady manager there:

1. My number has been deleted from the back-end system and that i will have to pay INR 25 to get a new sim and it will take 4 days for the sim to get activated.
I hope, you realize that i am a working professional and i have given my number to a lot of important people and if people are not able to reach me for 4 days, it will cause a lot of disruption, disturbance and loss to me and my profession in addition to the mental trauma it is causing.

2. The documents have been rejected just because the signature across the photograph extended till the face in the photograph and because the signature on one of the documents was a little light in intensity of the ink of the pen.

What i am curious to know is that :-
1. Is it a way to charge extra money and earn revenues by giving a new sim card to customers after some error occurs from your side?

2. How can the number be deleted from the back-end system, in case there is some issue with the documents of the customer. Shouldn't the customer be informed about the issue rather than deleting the number from the back-end, when the airtel gallery representatives have all the details o[censored]s in their system.?

3. How can the documents be rejected just because the signature across the photograph extended till the face in the photograph and because the signature on one of the documents was a little light in intensity of the ink of the pen?

4. Don't you feel it is important to inform the customer about the issue rather than just deleting the number from the back-end?

I thought that my issue would get resolve after i got a call from nodal officer representative, but the trauma has increased even further after my visit to the airtel gallery.

I need this problem to be resolved as soon as possible unless you want me to take a strong action.

Anshul Bhatia
(+91-[protected])