[Resolved] Airtel — Billing Dispute | |||
My name is Virendra Singh. My Airtel number is [protected]. This is a CUG plan. I was using 3 GB GPRS plan for Rs. 198. My billing cycle is 5th to 4th every month. On 22nd October 2011, I made a call to customer care and expressed my desire to discontinue the plan. Even I asked to executive that, is it possible or when billing cycle will be over then it will get discontinue. He told me it's possible and advised me not to use GPRS from now otherwise you will be charged. I did the same. But when I received bill in November 2011. The GPRS rental was charged from 5th of October to 21st of October. As I told I discontinue this service on 22nd at 11 in night but executive discontinue my service from 21st of October so data which I used on 22nd till morning that was of Rs 2559 have been added in my bill. It was mistake of representative of Airtel who discontinue my service one day earlier as I had given request on 22nd. I made a call to customer care regarding this issue they were agree with my concern but expressed that they are not authorized to deduct this much amount and advised me to call Nodal Officer. I called Nodal officer and did not get any positive response even I have been advised to close the number. I was shocked to here this as I was one year old customer. I called to Appellate authority and they gave me discount of only Rs 800/- After discount I had to pay 2825 Rs. I thought a lot and paid full amount but I got hurt from this type of behavior of Airtel as they were telling that I am right but they can’t do anything. If I did want I could have not paid any amount and could close my number but I paid only to show that how much cheap they are. I have decided to port this number. I talked to my Advocate, he advised me I can sue Airtel. Well I have decided to port the number. Guys I just want your thought that should I sue Airtel as I was big fan of it… now I m leaving it. It’s feeling too bad but I have to. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Dear Sirs & Madam
I wish to inform you that we are running with 60 corporate connection of airtel (accounts number[protected] in our industry .but lat 10 month we are facing much problem regarding the billing raised at ur end .we have not got the proper bill and some billing disputes regarding billing due date.
even sept-08 we have not got the bill .i have already mailed & talked in airtel office but there is no response so please solve this issue As soon as possible.
Hope for possitive response & co-operation always.
thanks
Prem
I wish to inform you that we are running with 60 corporate connection of airtel (accounts number[protected] in our industry .but lat 10 month we are facing much problem regarding the billing raised at ur end .we have not got the proper bill and some billing disputes regarding billing due date.
even sept-08 we have not got the bill .i have already mailed & talked in airtel office but there is no response so please solve this issue As soon as possible.
Hope for possitive response & co-operation always.
thanks
Prem
Dear Sir,
This is in regards to my Airtel mobile # [protected] which was suspended by Airtel last November 2008. Since then they have been adding up charges on that number and have sent me a bill of Rs.-2200/-. On non payment of this bill they have blocked and suspended my present number [protected].
Hence I would request you to kindly look into the matter, get this outstanding amount removed from the old number and activate my new number [protected] immediately.
Awaiting your reply.
Thanks & Regards,
Harish
This is in regards to my Airtel mobile # [protected] which was suspended by Airtel last November 2008. Since then they have been adding up charges on that number and have sent me a bill of Rs.-2200/-. On non payment of this bill they have blocked and suspended my present number [protected].
Hence I would request you to kindly look into the matter, get this outstanding amount removed from the old number and activate my new number [protected] immediately.
Awaiting your reply.
Thanks & Regards,
Harish
Dear sir,
I have been getting mails/calls from airtel regarding an outstanding bill of Rs. – 2197/- on mobile # [protected]. However, I don’t owe any money to them on this number. My bills were fully paid off one and a half year
ago. Hence there are no dues at all, kindly clear my account soon and stop bothering me on this. If you feel there is any due, kindly send me a detailed bill for the outstanding which they are referring to.
Awaiting your earliest revert.
Harish
I have been getting mails/calls from airtel regarding an outstanding bill of Rs. – 2197/- on mobile # [protected]. However, I don’t owe any money to them on this number. My bills were fully paid off one and a half year
ago. Hence there are no dues at all, kindly clear my account soon and stop bothering me on this. If you feel there is any due, kindly send me a detailed bill for the outstanding which they are referring to.
Awaiting your earliest revert.
Harish
I had 2G NOP on my phone before I bought a Nokia Lumia 710 in March 2012. Airtel automatically discontinued my NOP and started 3G services on my phone without me knowing about it. For 4 months, there was no change in my bill as they had some doscount offer and 5th month they have sent me bill for 5000. How can they discontinue my existing plan and change it to 3G without my consent? Please be careful if you are an Airtel customer.
I have been using Airtel Number [protected]. GPRS services @ Rs 199 per month was activated on my number in Aug'12 without my knowledge and permission.
When i checked my bill for March'13, i called customer care to check why i have been charged for Rs 199 and I was informed that i have get this service activated in Aug'12, however i nvr used this service.
I had lot of discussion with customer care dept and other dep in Airtel and finally i was told that all charges has been reversed for GPRS services and i will see credit for Rs 127 in May bill.
When my new bill generated for May, i did not see complete reversal and credit. instead previous balance was added in my bill, Since then i have been contacting customer care, nodal officer, Appellate officer but no resolution.
Now they have barred incoming and outgoing service on my number.
Bill Date 06/05/2013 was 1309/- with previous balance of Rs 1407.60/-, however
after reversal of all GPRS service charge monthly bill should have been 323/-.
Bill Date 06/06/2013 was 1732/- with previous balance of Rs 1309.40/-, however
below are the calculation of 06/06/2013 payable amount:
May 2013 due - 323/- (Actual)
June 2013 Due (Without late fees) - 322/-
Total amount due by 24/06/2013 should be 645/- only
When i checked my bill for March'13, i called customer care to check why i have been charged for Rs 199 and I was informed that i have get this service activated in Aug'12, however i nvr used this service.
I had lot of discussion with customer care dept and other dep in Airtel and finally i was told that all charges has been reversed for GPRS services and i will see credit for Rs 127 in May bill.
When my new bill generated for May, i did not see complete reversal and credit. instead previous balance was added in my bill, Since then i have been contacting customer care, nodal officer, Appellate officer but no resolution.
Now they have barred incoming and outgoing service on my number.
Bill Date 06/05/2013 was 1309/- with previous balance of Rs 1407.60/-, however
after reversal of all GPRS service charge monthly bill should have been 323/-.
Bill Date 06/06/2013 was 1732/- with previous balance of Rs 1309.40/-, however
below are the calculation of 06/06/2013 payable amount:
May 2013 due - 323/- (Actual)
June 2013 Due (Without late fees) - 322/-
Total amount due by 24/06/2013 should be 645/- only
I have been using Airtel Number [protected]. GPRS services @ Rs 199 per month was activated on my number in Aug'12 without my knowledge and permission.
When i checked my bill for March'13, i called customer care to check why i have been charged for Rs 199 and I was informed that i have get this service activated in Aug'12, however i nvr used this service.
I had lot of discussion with customer care dept and other dep in Airtel and finally i was told that all charges has been reversed for GPRS services and i will see credit for Rs 127 in May bill.
When my new bill generated for May, i did not see complete reversal and credit. instead previous balance was added in my bill, Since then i have been contacting customer care, nodal officer, Appellate officer but no resolution.
Now they have barred incoming and outgoing service on my number.
Bill Date 06/05/2013 was 1309/- with previous balance of Rs 1407.60/-, however
after reversal of all GPRS service charge monthly bill should have been 323/-.
Bill Date 06/06/2013 was 1732/- with previous balance of Rs 1309.40/-, however
below are the calculation of 06/06/2013 payable amount:
May 2013 due - 323/- (Actual)
June 2013 Due (Without late fees) - 322/-
Total amount due by 24/06/2013 should be 645/- only
When i checked my bill for March'13, i called customer care to check why i have been charged for Rs 199 and I was informed that i have get this service activated in Aug'12, however i nvr used this service.
I had lot of discussion with customer care dept and other dep in Airtel and finally i was told that all charges has been reversed for GPRS services and i will see credit for Rs 127 in May bill.
When my new bill generated for May, i did not see complete reversal and credit. instead previous balance was added in my bill, Since then i have been contacting customer care, nodal officer, Appellate officer but no resolution.
Now they have barred incoming and outgoing service on my number.
Bill Date 06/05/2013 was 1309/- with previous balance of Rs 1407.60/-, however
after reversal of all GPRS service charge monthly bill should have been 323/-.
Bill Date 06/06/2013 was 1732/- with previous balance of Rs 1309.40/-, however
below are the calculation of 06/06/2013 payable amount:
May 2013 due - 323/- (Actual)
June 2013 Due (Without late fees) - 322/-
Total amount due by 24/06/2013 should be 645/- only
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Dear sir...
i am not happy what i have gone through as i took postpaid conncetion.. associate took 500 and ecs sign and gave me false commitment as soon as i realise in next month.. i cancel the service and make the payment... after few month i realise service still continue and they charged me more on credit card.. i request cancel again mention my two complaint number however still they are charging me monthly rent and other taxes.. i had lose more then 2000 and asking to revert my money back they denied andf send sticky note.. i am looking justice or higher authority to look this matter and reverse my charges..