[Resolved] Airtel — No response from airtel | |||
i have applied for Mnp reliance to airtel postpaid connection on 2nd jan tele verification & field verification done on 4th jan till now no response from the airtel & the executive his name is Shiva kumar mobile is [protected] & not responding my calls. Was this information helpful? | |||
Oct 31, 2016 Complaint marked as Resolved Verified Support Jan 30, 2013 Airtel Customer Care's response Namaste( kingkhans ), We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 4 Comments | |||
Comments
Hi
Its been so long still complaint didn't resolved and i m getting calls from Neha - [protected]. She is abusing me and harring in such way which makes me felt very bad. I don't feel its the right behaviour from Airtel.
If your executives could't able to stand on there words how can you expect the customer will stay with Airtel. They settled my account and i paid them but they didn't delivered the Settlement letter which is totally unfair
I need resolution at the earliet.
Its been so long still complaint didn't resolved and i m getting calls from Neha - [protected]. She is abusing me and harring in such way which makes me felt very bad. I don't feel its the right behaviour from Airtel.
If your executives could't able to stand on there words how can you expect the customer will stay with Airtel. They settled my account and i paid them but they didn't delivered the Settlement letter which is totally unfair
I need resolution at the earliet.
Below is the transcript of my struggle with Airtel to get my DTH disconnected.
Airtel did not move it, but charged for using a dish which is unusable.
Anuroop
Hi,
It is now 3 months and 2 weeks since Initial request.
Still no action from Airtel.
Anuroop
- Hide quoted text -
On Wed, Jul 6, 2011 at 12:03 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,
Since this has been dragging on for a really long time. Here is what I expect.
1. Refund me Rs 200/- which I had loaded in my account, but was unable to see TV because dish was not shifted.
2. Refund me the 1500/- charged for my dish and set top box as they are of no use anymore. I would be happy to return the STB if someone were to come and collect it.
Below is the address for sending the cheque (1700/-) and collecting STB.
F306, Alpine Regency
10th C Main,
1st Block Jayanagar,
Bangalore 560011
On Wed, Jul 6, 2011 at 11:56 AM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,
It is 3 months now from my Initial request. Still no action from Airtel.
Issue raised in consumer cell.
Anuroop
On Wed, Jun 15, 2011 at 6:20 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,
10th week since my initial request. Still no action from Airtel.
Anuroop
On Wed, Jun 8, 2011 at 1:38 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,
Another reminder.
Its been 2 months since initial request but still no action on part of Airtel.
I may not be able to go back to the same house and I cannot make use of my STB because airtel has not been able to disconnect the dish.
1. Please take back the STB as well and refund the cost of STB.
2. Please put back 200/- in my account which has got debited over the last 2 months even though I have not been able to see TV.
regards
Anuroop
On Tue, Jun 7, 2011 at 3:08 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,
I got a call yesterday, but still no action.
Anuroop
On Sun, Jun 5, 2011 at 9:37 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi Appellate officer, Nodal officer
Please refer to the below mail this is a reminder of Airtel's attrocious service.
12 days after mailing nodal officer, still no response.
2 months after initial request my dish has still not been disconnected.
Anuroop
On Tue, May 24, 2011 at 6:43 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Please look into this.
[protected] Forwarded message[protected]
From: Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in>
Date: Mon, May 23, 2011 at 3:28 AM
Subject: Re: Serious grievances with Airtel DTH...
To: [protected]@in.airtel.com, nodalofficer <[protected]@airtel.in>, nodaloffice.[protected]@airtel.in
Hi,
It has been more than 7 weeks. The airtel dish has still not been disconnected. I am unable to use the connection.
Please refund me the daily fees for usage as well, since I am unable to use the services.
Anuroop
On Thu, Apr 28, 2011 at 8:55 AM, <[protected]@in.airtel.com> wrote:
Dear Mr. Talwar,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding airtel digital TV services.
We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.
We would like to inform you that as per our telephonic conversation with
you on mobile number 91-[protected] dated: 28-Apr-2011, we have forwarded
your request to concerned team and you would be contacted at the earliest.
Your request number for the above issue is 7447491.
We look forward to a long and fruitful association with you.
Regards,
Saurabh Bhatt
airtel digital TV
Know more about airtel digital TV
Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.
Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile
number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need
to send the request to [protected].
*Charges applicable as per the operator
To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message.
ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof
Anuroop Talwar - To
IIMA [protected]@airtel.in
<[protected]@iimah cc
d.ernet.in> [protected]@gmail.com
Subject
04/24/2011 04:08 Re: Serious grievances with Airtel
PM DTH...
P Please do not print this e-mail
unless it is absolutely necessary P
Hi,
I have still not heard back from airtel. The service request number for my
initial request is 6699573
This request is still open. The number [protected] to call provided in
service request is never reachable.
Request you to respond on email as well.
Anuroop
On Thu, Apr 21, 2011 at 12:10 PM, Anuroop Talwar - IIMA <
[protected]@iimahd.ernet.in> wrote:
Hi,
I have the following major problems with Airtel DTH. The associated phone
numbers with my account are [protected], and [protected].
(You can obtain customer number from this, the airtel.in website is
slow).
1. Last Monday the 11th April 2011, my DTH was supposed to be
un-installed. This request was made around the 7th of April.
It has still not be removed and I have shifted out of the old premises.
Yesterday a representative visited my old house but he said that he is
not the right person
remove the installation and left. I had taken pains to coordinate with
the landlord to allow the removal of dish. It has still not happened.
Please advise next steps.
2. I had removed 3 packages from my account but I am still being charged.
Also I dont even have a dish in my new house but I am paying Airtel,
because no one has bothered to remove dish.
Request Airtel to look into this seriously. I am not using the airtel
dish, also I am wrong being charged incorrect burn rate since packages
have not been removed. I would also like Airtel to compensate me for the
inconvenience and for levying a daily burn rate incorrectly.
--
Thanks and Regards
Anuroop Talwar
IIM Ahmedabad, Class of 2011
PGPX - One Year Full Time MBA
M: +91 [protected], M:+91 [protected]
IIM-A PGPX ranked #11 globally in MBA ranking
http://rankings.ft.com/businessschoolrankings/global-mba-rankings-2011
Airtel did not move it, but charged for using a dish which is unusable.
Anuroop
Hi,
It is now 3 months and 2 weeks since Initial request.
Still no action from Airtel.
Anuroop
- Hide quoted text -
On Wed, Jul 6, 2011 at 12:03 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,
Since this has been dragging on for a really long time. Here is what I expect.
1. Refund me Rs 200/- which I had loaded in my account, but was unable to see TV because dish was not shifted.
2. Refund me the 1500/- charged for my dish and set top box as they are of no use anymore. I would be happy to return the STB if someone were to come and collect it.
Below is the address for sending the cheque (1700/-) and collecting STB.
F306, Alpine Regency
10th C Main,
1st Block Jayanagar,
Bangalore 560011
On Wed, Jul 6, 2011 at 11:56 AM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,
It is 3 months now from my Initial request. Still no action from Airtel.
Issue raised in consumer cell.
Anuroop
On Wed, Jun 15, 2011 at 6:20 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,
10th week since my initial request. Still no action from Airtel.
Anuroop
On Wed, Jun 8, 2011 at 1:38 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,
Another reminder.
Its been 2 months since initial request but still no action on part of Airtel.
I may not be able to go back to the same house and I cannot make use of my STB because airtel has not been able to disconnect the dish.
1. Please take back the STB as well and refund the cost of STB.
2. Please put back 200/- in my account which has got debited over the last 2 months even though I have not been able to see TV.
regards
Anuroop
On Tue, Jun 7, 2011 at 3:08 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,
I got a call yesterday, but still no action.
Anuroop
On Sun, Jun 5, 2011 at 9:37 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi Appellate officer, Nodal officer
Please refer to the below mail this is a reminder of Airtel's attrocious service.
12 days after mailing nodal officer, still no response.
2 months after initial request my dish has still not been disconnected.
Anuroop
On Tue, May 24, 2011 at 6:43 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Please look into this.
[protected] Forwarded message[protected]
From: Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in>
Date: Mon, May 23, 2011 at 3:28 AM
Subject: Re: Serious grievances with Airtel DTH...
To: [protected]@in.airtel.com, nodalofficer <[protected]@airtel.in>, nodaloffice.[protected]@airtel.in
Hi,
It has been more than 7 weeks. The airtel dish has still not been disconnected. I am unable to use the connection.
Please refund me the daily fees for usage as well, since I am unable to use the services.
Anuroop
On Thu, Apr 28, 2011 at 8:55 AM, <[protected]@in.airtel.com> wrote:
Dear Mr. Talwar,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding airtel digital TV services.
We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.
We would like to inform you that as per our telephonic conversation with
you on mobile number 91-[protected] dated: 28-Apr-2011, we have forwarded
your request to concerned team and you would be contacted at the earliest.
Your request number for the above issue is 7447491.
We look forward to a long and fruitful association with you.
Regards,
Saurabh Bhatt
airtel digital TV
Know more about airtel digital TV
Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.
Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile
number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need
to send the request to [protected].
*Charges applicable as per the operator
To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message.
ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof
Anuroop Talwar - To
IIMA [protected]@airtel.in
<[protected]@iimah cc
d.ernet.in> [protected]@gmail.com
Subject
04/24/2011 04:08 Re: Serious grievances with Airtel
PM DTH...
P Please do not print this e-mail
unless it is absolutely necessary P
Hi,
I have still not heard back from airtel. The service request number for my
initial request is 6699573
This request is still open. The number [protected] to call provided in
service request is never reachable.
Request you to respond on email as well.
Anuroop
On Thu, Apr 21, 2011 at 12:10 PM, Anuroop Talwar - IIMA <
[protected]@iimahd.ernet.in> wrote:
Hi,
I have the following major problems with Airtel DTH. The associated phone
numbers with my account are [protected], and [protected].
(You can obtain customer number from this, the airtel.in website is
slow).
1. Last Monday the 11th April 2011, my DTH was supposed to be
un-installed. This request was made around the 7th of April.
It has still not be removed and I have shifted out of the old premises.
Yesterday a representative visited my old house but he said that he is
not the right person
remove the installation and left. I had taken pains to coordinate with
the landlord to allow the removal of dish. It has still not happened.
Please advise next steps.
2. I had removed 3 packages from my account but I am still being charged.
Also I dont even have a dish in my new house but I am paying Airtel,
because no one has bothered to remove dish.
Request Airtel to look into this seriously. I am not using the airtel
dish, also I am wrong being charged incorrect burn rate since packages
have not been removed. I would also like Airtel to compensate me for the
inconvenience and for levying a daily burn rate incorrectly.
--
Thanks and Regards
Anuroop Talwar
IIM Ahmedabad, Class of 2011
PGPX - One Year Full Time MBA
M: +91 [protected], M:+91 [protected]
IIM-A PGPX ranked #11 globally in MBA ranking
http://rankings.ft.com/businessschoolrankings/global-mba-rankings-2011
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I applied for new Airtel broadband connection and paid Rs.500/-. I located at C5A/60,Janakpuri,New Delhi. I processed new application through Harish Talwar(Senior Officer),107,First Floor,Ansal Classique Tower,Rajouri Garden,New Delhi.He received all my documents but yet no response. Another person Vikas Shankar from Airtel contacted me and said one document missing. Then i submitted tat on the same day evening. One day after i called Vikas he said your old connection will not be processed you contact Harish. When i call to Harish he is not attending call. What i do at this situation? Airtel has very good name globally but because of such Sales Representatives Airtel branding will definitely come down. I request you to take immediate action to both of them. Also i need my connection to process or reimburse Rs.500/- and return all my documents.
Below is the contact nos of two Sales Representatives.
Harish Talwar - [protected]
Vikas Shankar - [protected](vikas,[protected]@airtel.in)
Thanks & Regards
Venkatesan.R