Airtel Postpaid — Postpaid connection disconnected without confirmation

Address:

Bangalore, Karnataka

Hello,

I was an Airtel postpaid customer for the past 8 years. In September, I had to travel to the USA and put my phone into the safe custody. I was to return during the first week of November. However, my trip got extended by 3 more months and hence I promptly called the Airtel customer care requesting them to extend the safe custody by 3 more months. The customer service agent confirmed that this could be done. On my return on Saturday (March 5th), I went to the Airtel Retail office to activate my phone and they told me they disconnected my phone and had no records of a request being made to extend the safe custody period while I am very sure I received a confirmation from the Airtel customer service. The same happened to my landline, and they humbly obliged to reactivate it. In order to activate my mobile, I was being asked to submit all documents again. How will a person who has not stayed in the country for 6 months provide any valid documents? Also, is this the way you treat a loyal Airtel customer, who has had the connection for 8 years???? I have always used the Airtel landline as well, suggested the same to my parents and plenty friends. I was very very happy with Airtel service until this happened. I feel so bad that a loyal customer like me does not get deserved respect back. Deeply annoyed with the service provided. I have now switched over to Vodafone. I am sure it does not matter to Airtel since they still have a lot of customers, but if this continues, there will be many disappointed customers like me slowly switching over to a different mobile carrier.

Sincerely,
Pooja Nayak
Old Airtel Number - [protected]