Airtel Complaints & Reviews

my airtel digital TV is not working since 26th of April 2009.
In this regard i had complained around 20 times but no solution has been
provided till yet. Moreover on 26th the customer care refused to take
complain and didn't provide me any complain no. Till today no solution has been
provided.
moreover initially they said that as per our records, your Digital TV connection is active and services are working properly.
but the problem was not solved so i complained again but no solution has been provided till yet.
on top that there is no feed back from their side. customer care refuses to transfer call to their senior authority.

I am not using Airtel Live but still from my Balance Rs 10 gets deducted every week and a message comes to me from 64611010 stating...Thanks for using (subscription, Text based services) subscription service on Airtel WAP. You 've been charged Rs 10.enjoy...

Please help me out, how to unsubscribe from Airtel WAP, I am really fed up with this Airtel WAP

Sir,
I'm an airtel pre-paid customer having mobile number [protected], i subscribed frenzo service almost 25 days ago and paid rs 20 twice for it, now since i'm not using that service i want that to be unsubscribed so that my balanced must not be deducted when the service is not in use.
Kindly suggest via e-mail or unsubscribe the service.

i am use airtel prepaid since 3 yrs.. my gprs is not work in my home area (palkot road, gumla, ranchi, jharkhand). if i go 2-3 kilometer outside than gprs working very good, but i return home back than gprs fail. network work perfect, incoming outgoing is also work perfect but gprs fail. i complaint many time airtel customer care bt my problem not solved. pls help me.
thanx in advance.

i m using ur airtel connetion from last 2 year. 5 days ago i have got sms regarding recharge rs 51 other wise ur no will be disconnect.than i called to c.care there i have got this msg nooooooo ur no: is totally safe u have a no need for recharging from Mr om n also rahul these r c.care agent . today i have got a call from mohali ur services will be deactivated at 12pm.

DEAR SIR/MADAM

I AM USING AIRTEL POSTPAID SINCE 2004 AND YESTERDAY LATE NIGHT MY SERVICES GOT DISCONNECTED LIKE CLIP & MOBILE OFFICE. AND I HAVE ALSO SPEAK TO CUSTOMER CARE BUT THEY HAV NOT RECTIFY MY PROBLEM. SOME OF THEM SAYING IT WILL BE DONE BY 7 P.M AND SOME OF THEM IT BE DONE WITHIN 48 HRS.

KINDLY SEE THIS MATTER AS I AM LOOSING MY BUSINESS AND ALREADY LOOSED BUSINESS BY NOT CONNECTING TO INTERNET AND NOT GETTING CLIP.

----

THANKS

REGARDS

ABHISHEK
[protected]

I’m using a Airtel Postpaid connection, I have no idea why Airtel charges Rs. 99 per month for activating Conference calls. As conference calls are mobile handset specific, if I dial five customers and add all the five members in conference, then I’m going to pay the call charges to Airtel for the call duration of individual calls made from my account. The service provider has no part in activating the conference calls or something like that. Also I have used this Conference facilities free of charges in all other service providers such as Vodafone, Aircel etc. Even Airtel provides that free with it pre-paid connections. I don’t think these charges are applicable and approved from TRAI. Please look into this issue.

I was using mobile office for 99 rs GPRS pack in which initial 50MB is free than the charges was 20paisa per 50KB. But i was charged 441.60 rs(For the period of 27feb to 25 MARCH) for the same but i have used only 26 MB.
Then i went to Customer care office and told them same then they said that was charged wrong due to some system fault your account is not updated for mobile office so you had been charged as per AIRTEL INTERNET (30 Paisa per 20 KB).
So i got a call from airtel customer support and he said that his system is right and they will not refund any money for the same.
In between i mailed to airtel customer care many time but no meaning.
They always said that there system is right but there customer care office executive always said that was a system fault because they manually inspected my mobile setting for GPRS uses and found i was using Mobile office on my no.
And i am going to attached the copy of conversation between me and airtel customer care.

Dear Sir,
I want to know that what is meaning of 99 rs internet access pack so
please clarify that i had avail the 99 rs PACK than why i was charged
for 30paise per 20 KB?


- Hide quoted text -
On 4/9/09, Amit Manihar <mani.[protected]@gmail.com> wrote:
> Dear Sir,
> I want to know that what is meaning of 99 rs internet access pack so
> please clarify that i had avail the 99 rs PACK than why i was charged
> for 30paise per 20 KB?
>
> On 4/9/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:
>> Dear Mr. Manihar,
>>
>>
>>
>> Thank you for contacting Airtel.
>>
>>
>>
>> As per your previous interaction, you had expressed concern over the GPRS
>> usage towards the bill dated 27/03/09 for your Airtel mobile number
>> [protected].
>>
>>
>>
>> We understand your concern and will work towards resolving the same.
>>
>>
>>
>> The Airtel Live service has already been activated in your account with
>> effect from 03/11/08 and there is no monthly rental towards the same.
>> However browsing Airtel Live is free and download charges are applicable
>> as
>> per content.
>>
>>
>>
>> Airtel has introduced Internet access through Airtel Live portal and you
>> will be charged 30p per 20 KB (Kilobyte) for browsing. Kindly be informed
>> that you can access the entire WWW outside of Airtel Live using enhanced
>> Goggle search option using Airtel Live settings.
>>
>>
>>
>> There will be no change in standard charges applicable to access Internet
>> on
>> the phone using Net on Phone or Mobile Office services.
>>
>>
>>
>> We have verified your bill dated 27/03/09 and have found no overcharge on
>> the usage towards WAP Airtel Live service. You have been charged
>> Rs.441.60/-
>> as per the usage towards WAP Airtel Live service and the same is
>> reflecting
>> in the bill.
>>
>>
>>
>> For further assistance, mail us at [protected]@airtelindia.com
>>
>>
>>
>> We value your association with Airtel.
>>
>>
>>
>> Warm Regards,
>>
>> nithya Thirunavukkarasu
>> Customer Care Executive
>> Bharti Airtel Limited
>>
>> Have feedback to share about your e-mail interaction with us?
>> Please visit http://www.airtel.in
>>
>> Dial *121# (toll free) from your mobile and get instant information for
>> your
>> Prepaid or Postpaid Account on your Mobile Screen.
>>
>>[protected]Original Message[protected]
>> From: mani.[protected]@gmail.com
>> To: [protected]@airtelindia.com
>> Cc:
>> Sent: 08/04/2009 23:52:02
>> Subject: Re: RESOLVE THE PROBLEM FACED [|BAL|[protected]|[protected]|]
>>
>> META charset= ISO-8859-1 BR
>> Dear sir
>> I haven t understand that i had used only about 26MB for downloading and
>> surfing but i got about 37MB free usage but i was charged for it so i
>> want
>> to understand that how it is possible that i used only 26MB out of 38 MB
>> and
>> i was charged for that free usage
>> So please explain the rules of charges regarding the GPRS plan 99 -.
>>
>> Thanking you
>>
>> On 4 8 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote:
>> Dear Mr. Manihar
>>
>>
>>
>> Thank you for contacting Airtel.
>>
>>
>>
>> As per your previous interactions you have expressed concern over
>> charges towards GPRS for your Airtel number [protected].
>>
>>
>>
>> We understand your concern and will work towards resolving the same.
>>
>>
>>
>> We would like to inform you that as per your GPRS plan 50 MB would be
>> free every month and thereafter you will be charged Rs. 0. 20 - per 50
>> KB for surfing and downloading.
>>
>>
>>
>> You can surf Internet on your mobile using Mobile Office service and
>> access any site on your handset and connect it to your Laptop PC.
>> There are no charges for surfing however downloading is chargeable from
>> chargeable sites.
>>
>>
>>
>> We would like to assure you that we have verified your bill dated
>> 27 03 09 and have found no overcharge on download made from your
>> mobile. There has been a usage from your mobile due to which we have
>> been able to furnish you with the details along with the time o[censored]sage in
>> your above mentioned bills.
>>
>>
>>
>> We assure you that the billing system we use is state-of-the-art and
>> one of the best in the world. Nevertheless we did examine your records
>> for any possible flaws and found none whatsoever.
>>
>>
>>
>> Alternatively you can also logon to our website www.airtel.in to view
>> the last four invoices with Itemized statement at free of cost after
>> two days from the bill generation date. You can find the below steps
>> to view your bill details:
>>
>>
>>
>> 1. Logon to our website www.airtel.in
>>
>> 2. Please login with the username and the password and you would be
>> able to view your Mobile account details.
>>
>> 3. Click on Bill Guide option
>>
>> 4. Select the invoice period to view the details and click on Bill
>> details
>>
>> 5. Click on Itemized Call Statement to view the itemized call details.
>>
>>
>>
>> For further assistance mail us at [protected]@airtelindia.com
>>
>>
>>
>> We value your association with Airtel.
>>
>>
>>
>> Warm Regards
>>
>> VASANTH Nagarajan
>> Customer Care Executive
>> Bharti Airtel Limited
>>
>> Have feedback to share about your e-mail interaction with us
>> Please visit http: www.airtel.in
>>
>> Dial 121# (toll free) from your mobile and get instant information
>> for your Prepaid or Postpaid Account on your Mobile Screen.
>>
>>[protected]Original Message[protected]
>> From: mani.[protected]@gmail.com
>> To: [protected]@airtelindia.com
>> Cc:
>> Sent:[protected]:02:29
>> Subject: Re: RESOLVE THE PROBLEM FACED [ BAL [protected] [protected] ]
>>
>> META charset= ISO-8859-1 BR
>> Dear Kamesh
>> I want explanation regarding 452.60rs. as charges of GPRS for the last
>> month.
>>
>> On 4 8 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote:
>> Dear Mr. Manihar
>>
>>
>>
>> Thank you for contacting Airtel.
>>
>>
>>
>> With reference to your previous interactions you had expressed concern
>> over incorrect charges for Mobile Office at Rs.99 - in your bill dated
>> 27 03 09 for your Airtel number [protected].
>>
>>
>>
>> We understand your concern and will work towards resolving the same.
>>
>>
>>
>> ...Rest of the message is truncated.
>>
>> This e-mail and any files transmitted with it are for the sole use of the
>> intended recipient(s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message.
>> Any
>> unauthorized review, use, disclosure, dissemination, forwarding, printing
>> or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful. The recipient acknowledges that
>> Bharti Airtel Limited or its subsidiaries and associated
>> companies(collectively "Bharti Airtel Limited"), are unable to exercise
>> control or ensure or guarantee the integrity of/overthe contents of the
>> information contained in e-mail transmissions and further acknowledges
>> that
>> any views expressed in this message are those of the individual sender
>> and
>> no binding nature of the message shall be implied or assumed unless the
>> sender does so expressly with due authority of Bharti Airtel Limited.
>> Before
>> opening any attachments please check them for viruses and defects.
>
>
> --
> --
> Have a nice day.
>
> With Regards: -
> AMIT Kr. MANIHAR,
> CCC-TBG,
> TRIVENI ENGG.&IND.LTD.,
> NOIDA
>
> Ph.-+91-[protected], +91-[protected]
>


--
--
Have a nice day.

With Regards: -
AMIT Kr. MANIHAR,
CCC-TBG,
TRIVENI ENGG.&IND.LTD.,
NOIDA

Ph.-+91-[protected], +91-[protected]



Then in next month i was charged again as 30paisa per 20 KB. so i want to know that for how much time they will cherged me wrongly.

Sir,
I had a prepaid connection in Manipal, Karnataka. Now that i have moved to Shahjahanpur, Uttar Pradesh i wanted to relocate the Prepaid number to the same state.

I have requested the local Airtel center, but they did not help in any manner. If its possible to relocate my number from Karnataka to UP, then please guide me through the procedure.

Respected Sir,

At first there were a few people who came to my Home. They gave me wrong information about a plan, which i came to know after I used that service for months.
After coming to know about that fraud, I decided to discontinue with the service. I even submitted the letter to Airtel, this was before six months. At that time I got a call from Airtel that guy gave me a new plan which was Zero Rental + Airtel GPRS (mobile office), which was useful for me due to Internet connection available.

But that guy never told me that this Zero Rental Plan was just for 6 months. That might be coz he wanted to reach the Target given to him by the Company.

And now after Six months I m getting my bill, double of what i used to get, and when i called the Coustmer Care they told me that they have changed the Plan, and this was without any prior notice. Normally they keep on sending SMSs for thier caller tune plan, or any other waste plans, But the Poor Company cant AFFORD to inform about the change through SMS.
And this fraud company didn't even Deliver the Hard Copy of my Bill through Courier which normally I used to get on Time. I always paid my bills before Due-Date period, and if this is the way the Company treats the loyal customers then its really their loss.
And I can't afford to use their new plan, so I kindly request the concerned Authorities to look after this matter and do whatever is possible and Required.
I wont be paying the bill coz its more then what I usually pay, and I please request the Company to solve the Matter peacefully



And I am even ready to use the service IF I am getting the same Plan which I was using for the Last Six Months. Or else I request u to kindly Stop the service..


My Airtel number is [protected]..


Regards,
Prashant Thakkar

Sir,

I was using mobile No.[protected] of Airtel for the last about six years. I happened to visit abroad in the monthof February and for international roaming I was required to deposit Rs.5500/- as security. Despite my repeated request last time when Mr. Jyioti Ghosh was contancted on 121, he even shown his helpless ness. I have surrendered the above connection now, but still the air tel people have not paid me the security deposit. Please make the payment with interest immediately.

Amarjit Arora
53 Upkar Nagar Patiala
147001
e.mail [protected]@hotmail.com

Hello sir,
I already complaints to our customer care officer on[protected]. my cell phone No [protected], 24 apr i has loss money my cell Rs100. I dont know why?. your officer says 24 Hrs recharge to my cell. But untill now i cant get that money. one more problem i am recevid so many service message. Pls stop that... If not i throw airtel sim card away(my home has two airtel ) another no [protected]. I am complaints your customer care many time ready. No response. Pls replay to me.

we are experiencing network problem in our area(sambhaji chowk, ulhasnagar-421004)
from last two days i m not receiving any call neither i m able to make any call while i m at my home.There is some problem in the network tower ant no one has solved the problem yet.
and also the customer care hangs up the phone without replying to the querry.i m really pissed off with such problem. what should i do?

I want to bring to your notice that my Sim card got lost and for an urgent need i managed to get one from Sec 32 - Airtel Office, Chandigarh.I was about to give my interview on phone and expecting call from America on a date that was Saturday .I was told that ask interview guys to call on Monday post lunch.I did that but my Sim card was not activated till Tuesday due to which i lost that opportunity, all because of Sec32- Airtel Office team.I visited their again and again.All i got is fake consolation and statements.And they even not treated me well.They treated me so harshly.I was harassed as i lost my opportunity and even then they are not doing any step to correct this, Now this is 3rd week of same and i am facing problem.My problem has not been resolved.I can't change my no.also.I really want you to take some serious action against these ladies team members of Airtel Office Sec32, Chandigarh.I remember one name i.e Sonya.I hope my problem will be solved by this case as all i got is frustration and harassment from these guys and not the solution.Awaiting your revert.

my no is [protected].my aitel campus plan was airtel campus to campus, friends-10paisa/m, for other 1rs/m, friday to monday only 50paisa caling, sms campus to campus 10paisa, for other 20 paisa. only 50paisa deduction daily.my card expired on 8th april 09.afte that arc sent me message rechg wwith 46 & get 39rs talktme&6 months validity.i rechgred my card by 46.but i cant get benefit of my campus card.i want airtel campus plan(as above) back. please reply me.

Respected Sir/Mam

There is a problem occuring in my number.Automatic javagame downlaoding(http://gofun.in and wap.mobifun.in) without using it. A message come into inbox and the balance is deducted.
message come from the no.6461101/64611007/64611030/6461103/64611005/64611015[different no.s]
anda the message is like this:"Thanks for using value pack or downloading JavaGames from Airtel Live WAP Service. You've been charged Rs. 50/Rs.30/Rs.15/Rs.10./Rs2/Rs1. etc."

First time my balance was Rs.72. it was deducted by 5 messages.Rs.50 than Rs 15. Rs 5 than Re.1 and Re.1
After that i filed coplained to the Airtel Customer Care. They registered my complain and assured me that the service will be deactived and ur balance will noit be deducted again.
After that i recharged my no. with Rs.20. But within 24 hrs again my balance was deducted.

Again i talked to so many airtel customer care executives. Everytime they assured that this problem will not happen again. Again i recharged my no. with Rs. 50 and this was also deducted again.But nobody resolved that problem..
I am not satisfied ith the customer care executives.
I talked to Ms. Monika, Mr.Amit, Mr. Jitender, Mr. Anil Bhtia(Sr.Executive) and on 20th April to Mr. Sunil(complain no. 414007) than on 24thApril Mr. Inderjee, Mr. Naveen(complain no.[protected] than on 25 April talked to Mr.Aman(Sr. Supervisor) and many more i dontr remembered their names.

Some time they said ur balance will be returned back. Two times they returned Rs. 15 and Rs. 5o. but after some time this balance automatically deducted again...
I want to stop thes unwanted Airtel Live Services which are i am not using.
Please register my coplain and solve this problem..

My no. is [protected]

My customer ID is [protected]. I got my connection on 14.02.2009 which was activated on 15.02.2009. Since then I am realising problems with my relation with Airtel Digital TV which are given as under:-
1) no account detail is available on my TV.
2)my recharge became due on 14.04.2009 but no reminder was recieved by me in this matter.
3)I was given free Maxi pack for 2 months. To continue my connection I went to my dealer on 14.04.2009 and requested for economy pack.
4)As the account details were not available on TV, I contacted its toll free phone number in the evening of 14.04.2009 when I was advised by some Mr. Shadab that economy pack will be available from 26.04.2009 as per billing cycle and the daily burn rate will be Rs.10.15p which is not correct and it should have been Rs.8.63p/day i.e. average of Rs.259/- pm.I was further advised that if I would had opted for upgradation of my pack it would have been done immediately. The Company's billing policy was never advised to me on or before 14.04.2009 by the dealer or Company's persons propagating for the digitaltv connection. In this connection, I would like to advise that I was given 2 months free Maxi pack with the connection as per Company's policy and not on my choice. Therefore, I should have been given economy pack immediately on my recharge on 14.04.2009 and not from 26.04.2009.
5)Also on 14.04.2009 I wanted recharge for one year but I was advised that recharge is available for Rs.500/-Rs.1000/- and so on and no discount is available on recharge for longer period as per Company's(wrong) policy. No recharge is available for a fixed period.
6) Today i.e.26.04.2009 all channels went off from my TV where a caption was/is appearing"this channel is not subscribed. Please contact toll free number [protected] or [protected](tolled)". At 10.15am I contacted to this number and I was advised by Mr. Satya Kumar to close the set-top box and TV for 30 minuts and to restart thereafter. But even after 1 hour, no channel was available. Therefore, I have to again contact its toll free number and now I was advised by some Mr. Muffazal to keep open the system on and the channels will appear by 12 noon today. He has givenmy request no. as 667251.But Right Now I am not getting any channels.

Dear Sir/Madam

I used international roaming services of Airtel in March when I visited USA for about 3 weeks.

For last 2 months, Airtel is sending me exorbitant bills, without any details of time usage or justification.

As an example - for 4 usages of 9 seconds, 6 seconds, 20 seconds, 10 seconds (on 16th, 18th and 19th March) they have rounded off the duration to 4 minutes. For this they have charged Rs 1000/-. This works out to Rs 250/- per minute. Based on same logic they have already charged me Rs 20, 000/- last month. For call charges of Rs 6-8 per minute between India and USA ... why have they charged me Rs 250/- per minute ? Also the usage is barely 90 seconds, why are they charging for 4 minutes ?

This is total 'manmaani' ... they dont even bother to provide details o[censored]sage. Just keep sending huge bills.

Please do investigate this scam being perpetrated by telecom companies on unsuspecting users, where they charge users 100 times the actual charges ?

Regards

Abhay Saxena

dear sir,

we have sbi group post paid connection in the name of bm, dist.collectorate office, ongole phone no.[protected]. Three days ago suddenly disconnected telephone outgoing services to our connection. When i contacted the local airtel postpaid ongole service centre, they told me that they are not responsible for disconnection and they are not providing service to air tel group customers as they are not part of their business. After my repeated requests they told me that telephone bills for our connection pennding for jan & feb 2009 are pending.

we have paid all dues on 26/02/2009 Rs 1567.71 by dd no 511482. The dd also realised on 11/03/2009 by airtel company yet they have not credited to our account and still showing as dues and disconnected our services.

sir, it is very unfortunate to tell that you dont have service provider in a big centre like ongole (district head quarter of prakasam dist.) for any querries and you are also not caring to the customer. Even when i telephoned [protected] or 121 no one registered the complaint sorted out the problem.

Please up date bill by crediting the amount paid on 26/02/09 and restore my services

yours faithfully
plkantharao, bm, sbi, dist.collectorate br, ongole

we have a Group SIM i. e. mobile no. [protected] and this connection used by our staff and we have given the Nokia 1100 to our staff. Every month Airtel raised the amount against Internet browsing. everybody know that Internet browsing is imposible with the Nokia 1100. We have contacted all the concern person of airtel but nobody has been given satisfactory answer. They told us that Internet used between 2.00 am to 4.00 am and we know that this is not reconize statement. At last we have not depsot the last bill and they have stop the outgoing our other Mobiles as well as not any amount due against other mobile. Now we are very tired to harresing by airtel and ultimately we deposit the full & final payment and surrendered the SIM