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Airtel Postpaid Bill |
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24 Reviews
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AMIT KUMAR MANIHAR 
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WRONG CHARGED BILL But they are not ready to settle the same
I was using mobile office for 99 rs GPRS pack in which initial 50MB is free than the charges was 20paisa per 50KB. But i was charged 441.60 rs(For the period of 27feb to 25 MARCH) for the same but i have used only 26 MB.
Then i went to Customer care office and told them same then they said that was charged wrong due to some system fault your account is not updated for mobile office so you had been charged as per AIRTEL INTERNET (30 Paisa per 20 KB).
So i got a call from airtel customer support and he said that his system is right and they will not refund any money for the same.
In between i mailed to airtel customer care many time but no meaning.
They always said that there system is right but there customer care office executive always said that was a system fault because they manually inspected my mobile setting for GPRS uses and found i was using Mobile office on my no.
And i am going to attached the copy of conversation between me and airtel customer care.
Dear Sir,
I want to know that what is meaning of 99 rs internet access pack so
please clarify that i had avail the 99 rs PACK than why i was charged
for 30paise per 20 KB?
- Hide quoted text -
On 4/9/09, Amit Manihar <mani.amit85@gmail.com> wrote:
> Dear Sir,
> I want to know that what is meaning of 99 rs internet access pack so
> please clarify that i had avail the 99 rs PACK than why i was charged
> for 30paise per 20 KB?
>
> On 4/9/09, 121@airtelindia.com <121@airtelindia.com> wrote:
>> Dear Mr. Manihar,
>>
>>
>>
>> Thank you for contacting Airtel.
>>
>>
>>
>> As per your previous interaction, you had expressed concern over the GPRS
>> usage towards the bill dated 27/03/09 for your Airtel mobile number
>> 9818008543.
>>
>>
>>
>> We understand your concern and will work towards resolving the same.
>>
>>
>>
>> The Airtel Live service has already been activated in your account with
>> effect from 03/11/08 and there is no monthly rental towards the same.
>> However browsing Airtel Live is free and download charges are applicable
>> as
>> per content.
>>
>>
>>
>> Airtel has introduced Internet access through Airtel Live portal and you
>> will be charged 30p per 20 KB (Kilobyte) for browsing. Kindly be informed
>> that you can access the entire WWW outside of Airtel Live using enhanced
>> Goggle search option using Airtel Live settings.
>>
>>
>>
>> There will be no change in standard charges applicable to access Internet
>> on
>> the phone using Net on Phone or Mobile Office services.
>>
>>
>>
>> We have verified your bill dated 27/03/09 and have found no overcharge on
>> the usage towards WAP Airtel Live service. You have been charged
>> Rs.441.60/-
>> as per the usage towards WAP Airtel Live service and the same is
>> reflecting
>> in the bill.
>>
>>
>>
>> For further assistance, mail us at 121@airtelindia.com
>>
>>
>>
>> We value your association with Airtel.
>>
>>
>>
>> Warm Regards,
>>
>> nithya Thirunavukkarasu
>> Customer Care Executive
>> Bharti Airtel Limited
>>
>> Have feedback to share about your e-mail interaction with us?
>> Please visit http://www.airtel.in
>>
>> Dial *121# (toll free) from your mobile and get instant information for
>> your
>> Prepaid or Postpaid Account on your Mobile Screen.
>>
>> ---------Original Message----------
>> From: mani.amit85@gmail.com
>> To: 121@airtelindia.com
>> Cc:
>> Sent: 08/04/2009 23:52:02
>> Subject: Re: RESOLVE THE PROBLEM FACED [|BAL|9818008543|80420096733|]
>>
>> META charset= ISO-8859-1 BR
>> Dear sir
>> I haven t understand that i had used only about 26MB for downloading and
>> surfing but i got about 37MB free usage but i was charged for it so i
>> want
>> to understand that how it is possible that i used only 26MB out of 38 MB
>> and
>> i was charged for that free usage
>> So please explain the rules of charges regarding the GPRS plan 99 -.
>>
>> Thanking you
>>
>> On 4 8 09 121@airtelindia.com 121@airtelindia.com wrote:
>> Dear Mr. Manihar
>>
>>
>>
>> Thank you for contacting Airtel.
>>
>>
>>
>> As per your previous interactions you have expressed concern over
>> charges towards GPRS for your Airtel number 9818008543.
>>
>>
>>
>> We understand your concern and will work towards resolving the same.
>>
>>
>>
>> We would like to inform you that as per your GPRS plan 50 MB would be
>> free every month and thereafter you will be charged Rs. 0. 20 - per 50
>> KB for surfing and downloading.
>>
>>
>>
>> You can surf Internet on your mobile using Mobile Office service and
>> access any site on your handset and connect it to your Laptop PC.
>> There are no charges for surfing however downloading is chargeable from
>> chargeable sites.
>>
>>
>>
>> We would like to assure you that we have verified your bill dated
>> 27 03 09 and have found no overcharge on download made from your
>> mobile. There has been a usage from your mobile due to which we have
>> been able to furnish you with the details along with the time of usage in
>> your above mentioned bills.
>>
>>
>>
>> We assure you that the billing system we use is state-of-the-art and
>> one of the best in the world. Nevertheless we did examine your records
>> for any possible flaws and found none whatsoever.
>>
>>
>>
>> Alternatively you can also logon to our website www.airtel.in to view
>> the last four invoices with Itemized statement at free of cost after
>> two days from the bill generation date. You can find the below steps
>> to view your bill details:
>>
>>
>>
>> 1. Logon to our website www.airtel.in
>>
>> 2. Please login with the username and the password and you would be
>> able to view your Mobile account details.
>>
>> 3. Click on Bill Guide option
>>
>> 4. Select the invoice period to view the details and click on Bill
>> details
>>
>> 5. Click on Itemized Call Statement to view the itemized call details.
>>
>>
>>
>> For further assistance mail us at 121@airtelindia.com
>>
>>
>>
>> We value your association with Airtel.
>>
>>
>>
>> Warm Regards
>>
>> VASANTH Nagarajan
>> Customer Care Executive
>> Bharti Airtel Limited
>>
>> Have feedback to share about your e-mail interaction with us
>> Please visit http: www.airtel.in
>>
>> Dial 121# (toll free) from your mobile and get instant information
>> for your Prepaid or Postpaid Account on your Mobile Screen.
>>
>> ---------Original Message----------
>> From: mani.amit85@gmail.com
>> To: 121@airtelindia.com
>> Cc:
>> Sent: 08 04 2009 17:02:29
>> Subject: Re: RESOLVE THE PROBLEM FACED [ BAL 9818008543 80420093812 ]
>>
>> META charset= ISO-8859-1 BR
>> Dear Kamesh
>> I want explanation regarding 452.60rs. as charges of GPRS for the last
>> month.
>>
>> On 4 8 09 121@airtelindia.com 121@airtelindia.com wrote:
>> Dear Mr. Manihar
>>
>>
>>
>> Thank you for contacting Airtel.
>>
>>
>>
>> With reference to your previous interactions you had expressed concern
>> over incorrect charges for Mobile Office at Rs.99 - in your bill dated
>> 27 03 09 for your Airtel number 9818008543.
>>
>>
>>
>> We understand your concern and will work towards resolving the same.
>>
>>
>>
>> ...Rest of the message is truncated.
>>
>> This e-mail and any files transmitted with it are for the sole use of the
>> intended recipient(s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message.
>> Any
>> unauthorized review, use, disclosure, dissemination, forwarding, printing
>> or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful. The recipient acknowledges that
>> Bharti Airtel Limited or its subsidiaries and associated
>> companies(collectively "Bharti Airtel Limited"), are unable to exercise
>> control or ensure or guarantee the integrity of/overthe contents of the
>> information contained in e-mail transmissions and further acknowledges
>> that
>> any views expressed in this message are those of the individual sender
>> and
>> no binding nature of the message shall be implied or assumed unless the
>> sender does so expressly with due authority of Bharti Airtel Limited.
>> Before
>> opening any attachments please check them for viruses and defects.
>
>
> --
> --
> Have a nice day.
>
> With Regards: -
> AMIT Kr. MANIHAR,
> CCC-TBG,
> TRIVENI ENGG.&IND.LTD.,
> NOIDA
>
> Ph.-+91-9818008543, +91-9461350874
>
--
--
Have a nice day.
With Regards: -
AMIT Kr. MANIHAR,
CCC-TBG,
TRIVENI ENGG.&IND.LTD.,
NOIDA
Ph.-+91-9818008543, +91-9461350874
Then in next month i was charged again as 30paisa per 20 KB. so i want to know that for how much time they will cherged me wrongly.
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 23 Comments |
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Comments |
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Hello,
I have no recd. my bill for the month of may 2009, so pls. send me immdly. for payment...
my cell no. is 9810027385
regards
Indra mani chauhan
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my mobile no was:-9717090866. ihave got a letter from Bharti Airtel for outstanding dues amount-1412/-
that is wrong.because they have not send me final adjested bill.
For clarification they have given wrong mobile Nos. of Mr. Rashid-9717298582 & Mr. Anil Kumar:- 9717298587. I make call many times on this Nos. but i got answer this no doesn't Exist.
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bougth a add on number[9686023023, cooperate connection] to the exsiting number[9901733664], from ur repersentitive and requested him migrate individual[present complite set document]to cooperate to enjoy comfort of CUG.end of month bill is 2000rs,
its was height carelessness, unprofession,
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bougth a add on number[9686023023, cooperate connection] to the exsiting number[9901733664], from ur repersentitive and requested him migrate individual[present complite set document]to cooperate to enjoy comfort of CUG.end of month bill is 2000rs,
its was height carelessness, unprofession,
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Respected sir,
I am hardeepsingh residing at Sanjay colony sugar mill panipat using your services since 5 years when my brother gifted me a cell phone with your services. I was fully satisfied with you. I am living right now out of haryana but still i m using your services because i will be at haryana in next month. So i dont want to release you. The problem was that my mobile bill in the month of july, 2009 was due by the date of 14 july 2009. I pay the bill befor the due date may be on 8 july2009. The attendent did't give me the receipt for the paid amount Rs.300/-. He told me that my server is not working and message will be delivered to you. But i did't got the msg and next month he added the amount to my next month bill. I went there in the office at Pink city Panipat but they told me that today concerning person is not here you may come next day. Like this they react 3 times. I talked to customer care they told me ok we will adjust the amount. But no response is there and ultamately they bained my outgoing call. I have advanced rental plan and want to continue your services but i m unsatisfied with your services since 2 months kindly adjust my bill so that i can continue my airtel services but sir two times i will not pay and give stick instruction to official at pink city Panipat..
Thanks
regards
Hardeep singh
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The same thing happened with my son.Firstly they they sent him a bogus bill of 3200/-, but when my son resisted and declined to pay, they settled it at 1000/- that too 150 or 200/- Rs. more than the actual bill.
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my ph no.91-9810431626. I have registered many complaints but they are not send my bill. I have go many times in your office. pls send my bill on my address. I am very old customer of airtel, you have send other documents but not send my bill.
sumesh shokeen
MLA Matiala Constituency
Chairman Distt. South West (Delhi)
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airtel is one of the leading pathetic service providers of the country. they hire illiterate people and collection agencies who don't even have the basic manners of communication. they lure you with tempting plans followed by highly inflated bills. their customer care executives don't pay any heed to complaints. you are left with no other option but to pay the bills and owe not to use any of its services in future. beware of such companies my friends!
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Hi,
My name is Ankit and i paid my airtel bill for Rs.1500 at 'SKYWEB ENTERPRISES'
for the no. 09971833556 located at nirankari colony, north campus. As per the person who took the paymet from me entered the incorrect number as my no. is (9971833556) and the amount was ledgered on a different no. which is (09971833559) which is an invalid no. Also i received dozens of calls from 'Airtel' regarding my postpaid bill, i informed them reggarding the same and also spoke to a lady in Airtel Customer Care' Named ( Pooja Parmar) Reporting to ( Nishtha Saxena) her manager, and the same lady informed me that nothing can be done, i asked her to make her floor supervisor or manager talk to me, as usual she denied.
After building the bridges of requests she arranged a callback for me from her supervisor.
And i also spoke to the person who took the payment and he simply replied that he can only check that what can be done, and he ll let me know by the evening, which was quite usual as i was getting the same answer every day.
And today i, e 24/12/09 i received a call from an Airtel ofice from mumbai stating that if i do not pay the bill by today or tommorow they will barr my calls, which will incurr me a big financial loss.
Kindly go through with the complaint and i am eagerly waiting for your reply.
Kind regards,
Ankit
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Bill for Dec.2009 towards a/c No: 15409557.
Amount of Rs.85/- charged against Airtel PC Secure {(AV) for the period 21 Dec. to
25 Dec.} that HAS NOT BEEN INSTALLED AS YET.
Refund requested / adjust against subsequent billing, thro credit instrument
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i am not convinced with charges which is charged in december bill. free calls details not available. so, pls send me the details of total calls (-) free calls= charged calls.
thanks
reg
saraswthi.
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hi,
worst network in india .. workers wont support properly . u r all money eatters . just close ur network . dont play with us . mind it .
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hi this zakaria from moradabad.rehmat nagar gali no 2 moradabad up some time before i got a air tel new connection . first three bill i did pick my bill and paid all bill throgh chek first bill 313 some thing 2nd bill 324 some thing & 3rd bill 482 some thing and this bill is 23000 some thing so now a days i have facing a lots of problem
becouse of your service my credit limit is 3000 so how can expact about this bill paid i cant paid this amount
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myself anil kumar. kindly show me my airtel bill for the data card no. 9971781300.
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I paid my airtel post paid bill through SBH debit card airtel employee scratch my card twice my Acount debited twice 736/- I met SBH panjagutta office they suggested to take one letter from airtel office but aittel employee not respond properly but after looking SBH letter they gave us one duplicate letter but thiis is not valid in SBH pls rectify my problem and send those letters from SBH and airtel office to 121@airtelindia.com my mobile no is9000363622
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I paid my airtel post paid bill through SBH debit card airtel employee scratch my card twice my Acount debited twice 736/- I met SBH panjagutta office they suggested to take one letter from airtel office but aittel employee not respond properly but after looking SBH letter they gave us one duplicate letter but thiis is not valid in SBH pls rectify my problem and I send those letters from SBH and airtel office to 121@airtelindia.com my mobile no is9000363622
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i have been brought postpaid sin on12th sep 2009 NILE COMMUNICATION
Shakthi Road, Athipalayam Pirivu, Ganapathy, Coimbatore - Coimbatore.i have spoken up to november end.some time i have n't received any bills before the bill payments, after the bill due date i received due date.
i shd pay rs. one thousand six hundred only, after the number is bared i get bill for rs. three thousand one hundred only.how it is possible.
my airtel postpaid no:9677780199
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I using airtel postpaid No 9915280656 one weak back i activated GPRS on my the same and used few hour. but when i activate the gprs my bill was only RS 47/- and today it is RS1307/- i can't understand for what AIRTEL charging like this
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My airtel no is 95011-13504. The bill generated for the m/o Oct 2011 is wronglly generated.As per talk with customer care about bill they didnot solve the problem.In the m/o july local sms charged with international rates . As we talk with the customer care they did not take it serioulsy.In the m/o of OCt 2011 on dt 25/10/2011 sms charged withut any proper intimation so it is requested to waive off the amount of Rs 100 in this bill immediately because again and again bills are wrongly generated and no one is taking care of it.otherwise we have to choose othere service provider
pl treat it as most urgent
9501-113504
92161-86500
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Indramanichauhan
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Vishwanath
