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Airtel Postpaid Bill - Wrong information from Customer Care Executive.Without informing changed bill plan & wrongly charged. |
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37 Reviews
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vikas s shinde
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Hi All,
My mobile number is - 9892477233.
I had called Customer Care on 6th March, 2008 to change my bill plan.But my request was not heeded & the Customer Care Executive informed me that the bill plan cannot be changed until next billing cycle.Then I had requested Airtel for the 'Hotline Plan' in which I had free service from my Cell Number to the new Sim card number I received in the plan.Without my prior notice the bill plan was changed on 11th March, 2008 & I have been wrongly charged for the calls I made to the new Sim card number.The amount which was charged for the calls made on this number is about Rs.1937.00 which should have been ideally free according to the "Hotline Plan".
I had been using Airtel Services since 2 years and had been paying the charges on time.Being an old customer, my request for compensation on the charges is not being granted.Inspite of calling the Customer Care Unit everyday regarding this matter, the Unit is not responding properly.Is this the kind of service Airtel gives to its Customer who has been paying bills regularly since 2 long years ?
I am ready to pay the bill for the other calls I made but I am just requesting compensation for the call charges to my new Sim Card number( got through new Hotline Plan).I dont want to change my number but I also wont pay the charges which are wrongly charged to me.
I hope my request will be considered and please reply me as soon as possible.Hope that you will take right steps within a small span of time and oblige me.
Thanks & Regards,
Vikas Shinde.
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 36 Comments |
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I WAS DECT NOP SCHEAN ON DATED 1/1O/2008 AT2.22PM AND U R AIRTEL COMPANY VAS CHARGED 5DAY RS 10 CHARGED WHY PLS REVRESED
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I already gave complaint about my monthly plan without my knowlege it was been changed but now it is alright i was what about my 4months recovry if not i will take serious action
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Hi
My cell number is +91-9003014502.
I am getting wromg bill. my cell is arward due to non payment of bill but my bill is generating daily wrongly, how?
today 2848
yesterday 2485
while my outgoing calls are barred since last three days.
i need clarification on this? why you people are generating wrong bill.
Regards
Indrajit
9003014502.
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i want detail bill of last month
cell no 9995018991
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i want call, sms and bill detail.
my gprs is daily base not monthly base but u activated monthly without my permisson
pls reduced my payment from bill as soon as possible.
because i all ready deactivated by sms dgprs to 121 toll free no.
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hai
My No:9871083666
i am paid my bill sec 5 dwarka by chaque No 999172 qmount of 1280.after 5days money will deduct from my account.after 15 days my outgoing calls is barred to my mobile then given complain to Mr jasmit may floor incharge he is not responding like problem shooter he is problem orignator basically.He given answer but i not agree with logic given your people.Kindly do something if possible from your side.
Dr Gopal
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i complaint two times but not recover movement in your customer service.
I am getting wrong bill
my mobile no.9600018839.
i asked bill details with attachment of particular monthly bill statement in your 121 customer service.They told ok, we sending the bill details in particular bill statement.But not attached bill details in the particular bill statement. i noted the "how much i talking?"but the bill details are excess the amount. pls check it and send the bill details.
7.oct.08 activate my no.
1st bill-> 19.0ct.08
the bill details is not attached both the 9840355156 & 9600018839.
2nd bill-> 19.nov.08
the bill details is attached only the 9840355156.
the bill details is not attached 9600018839.
i noted the nos with talking time.
i taking the two nos.
9840355156 & 9600018839.
This 9840355156 number bill details is attached.but 9600018839 bill details are not attached, only amount are attached by both the nos...
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changed the plan with out concerning customer.
199 to 249 plan.
not sending bill to res. or any call
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9766550746
Serious issue
Hi All I Am Getting very bad service form airtel now days last time i called 121 regarding my nop issue but that guy is not solved my probm but he discountinued my service so without my req how you should disconnect that service and 1 more very big issue i make an comaplnt regarding my network issue but till date i am not getting any call or sms for that so may i know what is the excaclty issue and what is steps airtel are taking to improve his services bcoz of these issue only i close my 1 connection 9860510146 if that prbm will not be solved so i am extrmely sorry to say i am not going to pay any single penny for that preveous i am also working with airtel that time i am getting very good services but now days i dont know what is happening to the Airtel so plz update on the same else i have to close this connection
Thanks and Regards
AMOL M
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My Mobile No. 9845777729 was disconnected by Airtel authorites due to signature problem. But we have re-submitted all the corrected documents last 20 days back.
Still our sim is not activated. I have published my mobile numbers all my customers. last 20 days i am suffering. Our day to day basis affecting my activities due to Airtel failure.
No body cares my complaint. In our organisation almost 50 to 100 connections are using airtel.
This is very bad service providing.
Kindly take immediate actions immediately.
Thanks & Regards,
for, V.R.AUTOMATS
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Dear Vikas, I totally understand what problem you are facing. The same thing happened with my Airtel number being used by my wife. The customer care called my number and said why your bill is so low. When my wife said we have opted for the airtel jackpot 249 plan with 350 minutes local mobile calls free and our usage is like this. They have activated a plan called 900 minutes local free @ Rs 300 per month over and above the 249 plan. When we complained on receiving the bill of March they gave a discount and confirmed the plan will be deactivated. In the month of march again the same problem and now they say they cannot waive the amount as the plan was activated by us the consumer. I have all the documentry proof as I correspond with all these private operators only by EMAIL and they cannot get away with it. My suggestion to you, send only mails and do not call the 121 customer care. You will see the difference. Also you can take up the matter with the Nodal officer of Airtel and if he does not respond. You can send mail to TRAI complaint cell and hope for some action. Best of luck to us as we are fighting the same battle with these frauds.
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i wana discard my number b cose my deta card USB is missing
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Yes I am agreed with this complaint.
I have been facing this type of problem with Airtel for my Airltel # 09760018318
I have logged complaint to give me discount of Rs.125 for value added charges was wrongly charged but not yet receive any update on this.
I have also logged a complaint to change my bill plan Airtel 199 from Airtel 444. I logged a complaint on 30th of March but not yet resolved.
Thanks & regards,
Bhupendra Kumar
09760018318/9213146909
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Dear sir/Madam,
My mobile no:9866200081.
May-09 mobile bill not recived.So pls send mobile bill to my emaiid.
My email id is viswanadhmba@yahoo.com.
Regards
viswanadh.g.s
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Hi,
This in regards to the outstanding bill of my airtel mobile no: 995844536
I have been using this no: for the last one year and now I really regret having it.
My issues are as follows: -
1. Despite of placing a request at 121 more than 20 times, the bills are not delivered at my postal address.
2. The address change has taken place after 6 months of our movement.
I had submited an application at your Airtel office in Sector 18 and had placed a Request at 121 also several times. You can check the cal logs against my mobile number.
3. No information was provided at the time of activating Rs 350 local calls pack .
I haven’t received any call regarding this, thus no confirmation.
The prove to this is, You can check my bills for the last one year, its very rare that I make local calls . Most of the calls made by me are STD.
If at all you guys say a confirmation was given I would like to hear the call .
Your executives do anything for the heck of earning incentives and perks.
4. I taken a no rental plan, at the time of taking the connection I wasn’t informed
that i need to renew it every year . The year cycle ended in April, At your own
glory, my plan was changed to a monthly rental of Rs 399.
5. I had been promised to receive a settlement letter by one of your executive, who
had come for collection of bill, haven’t received anything as yet .
6. My number has been deactivated, even the incoming without any prior notice .
And as a Resoultion they send an Auto generated mail saying that there bills are generated by very efficent softwares, so prblem could be there in billings.
They idiot, Customer care guy doesnt know that the confirmation of activating a bill pla is given and taken by humans not machine ..
It clearly states that they never read my mail, and just sent me a pre typed mail ...
Airtel Customer Care Services are really very horrible.
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The leading Paint Manfacture in Chennai.Our sales depot Madurai, Trichy, salem & Coimbatore and our Compnay CUG POST PAIND CONNECTION ARROUND 70 CONNECTIONS in our staff members. The all connection activate my coimbatore depot address and our Head office ( Chennai) Connection arround 30 connections made payment by Chennai, Perambur Branch, Indian Bank cheuque for two or three years.In this connection every month payment to courier our coimbatore depot and then collect cheque our Coimbatore agent. The coimbatore depot agent service is very worst service.
MAK ASSOCIATES CELL NO.9894011944.
Many problem arround 70 connections. So, the problem do not solve all numbers cancelled by Airtel and activate other cell services. IMMEDIATE ACTION THIS MESSAGE
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To,
whomever it may concern,
iI am a customer of Airtel since last 5 years.My No. is 9890959689. But I wanted to cancle my connection since I was going abroad for six months. So I called customer care in last january and told to cancle may connection.That time the customer care executive told me not to cancle connection and he gave me one offer.I dont know whi he was.He told me if I dont cancle the connection he will give me zero rental plan for six months and if i use the number meanwhile then only the usage will be charged.Thus he convinced me.So I went abroad without any concern.
But when i returned, I saw all the bills of six months.And it was more than 1000/-.This is total cheating from you.Customer care assured me that there will be zero rental for six months.Only usage will be charged.But you have cheated me.
I went to Airtel office to solve not t this.But they are not taking any responsibility for this.I called customer care also but it was same there.
I am ready to pay the usage bill but I wont pay the rental, because you assured me so.
I am now fed up of these bills, and now I dont want the Airtel service any more.
So please tell me the solution and cancle my connection.
Thans and Regards,
Rupali Jatrate.
Airtel NO. - 9890959689.
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Hai viewers
i am suresh airtel is provide fraud service. see my below mails forward to airtel . but they take care about problem.
---------Original Message----------
From: suryathegreat0001@yahoo.com
To: 121@airtelindia.com
Cc:
Sent: 05/10/2009 23:35:29
Subject: Complaint
Hi
My name is Suresh I. My Airtel mobile number is 9701329997 with an add on card as 9701909997. These two numbers are disconnected by you as I did not pay the bill. Later I got call from your customer care Begumpet Hyderabad that I need to pay an Amount of Rs.1719 - for these two numbers. I asked them for reduction in bill. They said that we can pay an amount of Rs. 1419 - to continue your services. The immediate day I paid this amount using my credit card.i.e I gave the photocopy of my credit card to your representative directly on which I wrote to cancel these two numbers(he came to my office to collect that copy) and also called his Team Leader from his cell number to close these two numbers(mentioned above) after debiting this amount as I don t want to continue with your services After this amount was debited from my card I thought my numbers were cancelled. But later after three days I found these two sim cards are activated. Then Immediately I called customer care executive Mr.Ghouse and other executives and asked for disconnection. Then He said that I need to pay Rs.669 - for the number 9701329997.I was shocked for the mis-communication given to me by your customer care earlier that I need to pay only Rs.1419 -.And now you are asking for Rs.669 -. I quarelled with them for this mis-communication.Then they said that it is enough if I pay Rs.335 - towards 9701329997 and they will close this number. I paid this amount inspite of your mis-communication.
After this I got a call from your customer care(my wife received this call and conveyed this message to me) that Rs.2088 - will be debited from my ICICI credit card for the above two numbers if I give permission to them. I was shocked again. My wife told them to call later. But after three days i.e on 5th October 2009 I got a message ICICI credit card with card number 4629864288323100 that an amount of Rs.2088 - was debited from my account towards Bharti Airtel !
What is this Non-sense What is your customer care billing collection agents representatives were doing First of all what is this amount And why it is debited from my card I am telling them in my every call to disconnect these two numbers but they did not care my words till today. And Even after paying this final amounts of Rs.1419 - and Rs.335 - what is this amount Rs.2088 - How can you debit this amount from my credit card If I want to give complaint on Collection executive team leaders (people who collected the payment) ur customer care people are telling like they don t have any phone numbers of these people Finally what I want is give me reversal for the Amount Rs.2088 -. I want u to take immediate action within 12 hours and disconnect the two numbers after receiving this mail. And also intimate me immediately over phone.
My contact number is 9700311197. Call to this number only to communicate with me directly.
You cannot reach 1 crore customers with this type communication customer care. This is shame on you.
Re: COMPLAINT [|BAL|9701329997|51020099091|]
Tue, 6 October, 2009 9:36:05 AMFrom: "121@airtelindia.com" <121@airtelindia.com>Add to Contacts
To: suryathegreat0001@yahoo.com
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Dear Mr. Suresh,
Thank you for contacting Airtel.
You had expressed concern over the delay in disconnection and service rendered for your mobile number 9701329997, 9701909997.
We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.
We would like to confirm that your concern has already been registered with us and Service Request number for the same is 28689508.
We would revert to you by 16/10/09.
Regarding the excess payment debit:
We would like to confirm that there is no payment received for the amount of Rs. 2088 as on 06/10/09 for your number.
If the payment has been debited from your account, we request you to revert to us with the bank statement to proceed further.
You can also dial *121# (toll free) to know the last 3 payment details.
On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.
For further assistance, mail us at 121@airtelindia.com.
We value your association with Airtel.
Warm Regards,
Muthuramalingam M
Customer Care Executive
Bharti Airtel Limited
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i m also facing sme problem with airtel please do something otherwise i have to go consumer court
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To, Muthuramalingam M
Customer Care Executive
Bharti Airtel Limited
I have opted for the 50p STD scheme by recharging Rs 57, I was told that for STD charges will be 50p per min and in first call of the day for STD Rs 1.50 will be deducted.
But surprisingly when I made STD call and talk about the 5 min, from my prepaid connected airtel had deducted 10 Rs from the account. When I contacted in Call center of Airtel, they told It will deduct Rs 1.50 for every minute of first CALL. It mean I had conversation for 5 min 1.5x5 for deduction and 2.5 for call charges as per 50p per STD min.
I means I called STD @ 2Rs per min which higher then my normal plan which STD @1.50p.
Can you please justify the above calculation and how you keep customer not aware of this kind of hidden cost.
Please let me know.
Thanks
S. Jain
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