[Resolved] Airtel Postpaid — My new mobile connection has been suspended | |
My new Airtel postpaid mobile connection has been suspended today(02March2010) siting that I've not cleared the bills for my previous Airtel postpaid connection (Account number:[protected]. Though I've taken lot of efforts in requesting the cancellation for the previous connection (after several walk-ins to Airtel outlet and sending mails from my official mail id as it's corporate connection) after paying all the outstanding amount. Finally as recommended by the Airtel outlet guys (Jayanagar 9th Block, Bangalore), I sent mail to [protected]@airtelindia.com for cancellation. But I've got no response except the acknowledgement mail for the cancellation request mail. So I presumed that the Airtel postpaid connection is disconnected. After several months, I took new corporate Airtel postpaid connection with the number [protected]. When I was using it actively, suddenly they asked me to pay the amount which is outstanding for my already closed account. As they've not closed/disconnected the connection, they want me to pay the accumulated charges for the service which I've not used for those many months. I'm deeply disappointed when I heard that. I've given call to Airtel Customer care several times regarding this issue. I've even spoken with couple of Airtel Customer care Floor managers. A Floor Manager M.Gopinath said he understood the problem and promised me that it'll be resolved and all the service will be re-activated within 4 hours. But it never happened. Again I spoke to Mr.Gopinath on the same issue, again he re-assured me it'll be resolved. But it never happened again. On one another instance I talked to another Floor Manager (She) which she also promised it'll be reactivated within 4 hours. But never happened. Finally I thought of escalating the problem to the Nodal Manager Ms/Mrs. Meenaxi. When I gave a call several times, it went unanswered. With lot of frustration and deep dissatisfaction on Airtel Postpaid service, I'm hereby like to file a consumer complaint. The respective Airtel officers please take the necessary action and get back my corporate connection. thanks Sukumar Please see the mail conversations with the Airtel Customer care Exectutives: Dear Sir: Thank you for contacting Airtel. According to your previous interaction, you have expressed concern regarding the inability to receive Incoming and make Outgoing calls from your Airtel mobile number [protected]. We understand that this situation must have inconvenienced you. We regret to inform you that we have no records of your disconnection request and hence the charges towards your account number[protected] are valid. Also, we request you to make payment of Rs. 1986/- towards your old account to enjoy uninterrupted service. Further, we would like to inform you that the outgoing service has been released for the above mentioned number currently. For further assistance, mail us at [protected]@airtelindia.com. We thank you and value your association with Airtel. Warm Regards, Venugopal Chandran Customer Care Bharti Airtel Limited To leave your feedback on the current interaction, please use the below hyperlink Click here to provide Feedback. Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser. https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=DF206693CCCDCF3558B9D53743424B49B...⇄ Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen. [protected]Original Message[protected] From: sukumar.[protected]@oracle.com To: [protected]@airtelindia.com Cc: Sent: 26/02/2010 13:04:43 Subject: Re: Acknowledgement Mail. META charset= ISO-8859-1 BR Hi I didn t get any response for this mail. Kindly re-activate the service after waiving-off the charges or at least do me a favor by confirming me that the connection for mobile# [protected] is disconnected unsubscribed. Can this be done within nxt 24 hrs thanks Sukumar [protected]@airtelindia.com wrote: Dear Airtel Customer Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours. Warm Regards Airtel Customer Service Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits. This is an auto-generated response. Kindly do not reply on this mail. [protected]-Original Message[protected]------ Subject: Mobile# [protected] - Reactivate the outgoing calls Date:[protected]:00:52 PM From: sukumar.[protected]@oracle.com To: [protected]@airtelindia.com Message body: META charset= ISO-8859-1 BR Hi Recently I learned from the Airtel Customer care executive that all outgoing calls are barred for my new mobile# [protected] for the reason of my unpaid bill for the other Airtel number which I took some times back. But the other mobile number connection was asked to disconnect by me very much earlier and the request for the cancellation for that number is also sent by email to [protected]@airtelindia.com much longer time back. But due to some reason I ve not got the acknowledgement for that cancellation request which I presumed that it s disconnected honoring my request. Also please note that I ve paid all the bills for that number at the time of sending cancellation request mail. But now if you re asking me to pay some Rs.1950+ amount I can t pay that as it could be accumulated bills for the service which I ve never used. Hence I request you to waive-off those unused charges and re-activate the service (outgoing calls) for my new mobile# [protected] as soon as possible. thanks Sukumar This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review use disclosure dissemination forwarding printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively Bharti Airtel Limited ) are unable to exercise control or ensure or guarantee the integrity of overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
Add a Comment | |
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment