[Resolved]  Airtel Postpaid Punjab — Excess billing ,Plan does not change

Please note that I am one of the user of AIRTEL. Presently I am using Post Paid Connection No.[protected] for the past two months at Ludhiana. I am a temporary resident of Ludhiana and permanent resident of Chandigarh. Since, I am leaving on rent, I have shifted my house after taking a new connection. After that I had handed over a two times change of address letter to Airtel Executives in the month of April, who came to our office for new connections. I am working with HERO CYCLES (C.R. DIVISION) as an Executive Secretary to President. Despite this, my address was not amended in the records of AIRTEL. I do not know the working of the executives of the AIRTEL. Further, I am requesting you to please note my new address and amend the same in your records.

OLD ADDRESS NEW ADDRESS

House No.3878 House No. 2574
1st Floor Ground Floor
Sector 32-A Sector 32-A
Urban Estate Urban Estate
Ludhiana Ludhiana

I hope you will amend the same in your records and confirm to me.

Thanks & Regards,

AKHILESH GUPTA
MOBILE NO.[protected]

Dear Sirs

This is to confirm that myself is using your following Airtel No's
1) [protected]
2) [protected] &
3) [protected]
This is to quote you clearly that today Mr. Raj from your Customer Care called at 4:30 PM at mobile no's [protected] & [protected]. He forcibly agreed us for 500 rs rental plan against 1000 Rs Talktime plan.
I hereby declare & confirm via mail that i dont need such plan at any of my no's.
I have called Mr.Nikhil at your customer care who confirmed that plan hasn't started yet.
Further i request & warn that if I found this amount (500 Rs) being added in any of my Bills, I will not pay it & if you can't cancel that plan, i request you to Cut my Mobile Connections of above mentioned all 3 Mobile No's.
Also i would like to state that i don't need any promotional offers by Airtel or any of its concerns regarding change of my bill plans.
Kindly revert back for complications & clarifications, if any.

Thanks
Bhupinder Singh Pali
DC office
Faridkot
[protected]

Plz Send me details in Numbers
[protected] billing status
[protected]
[protected]
Plz send me 2407-08, 2nd floor, Cabin-5 Sec-22-C, Chandigarh

I like airtel my number [protected]

dear sir am nirmal singh.

We have a app, 400 connection of Airtel prepaid @postpaid in our factory. We want to change all these number to another company due to bad signal in our area.We talk a lot of time in customer care about this problem. But nothing response from Them, So this is my last time to write for this problem.If you can do for solve this problem we might be change our mind to not change to another company.

Thanks
Naveen kumar
Ludhiana
[protected]

Dear sir

Please read followings all mails from me and your customer care then you know what i am want from you but there is not any better response from your customer care. They reply me simultaneously message again and again.

Please mail me -:[protected]@yahoo.co.in


Dear Ajay Singh,

Ref: Email Dated[protected] inquiring about reason for charging late fee in your account for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that you would be charged late fee in the below mentioned reasons:

1. If the payment is paid after the due date, not on the last day as that may take time to get updated

The Maximum turn around time for payment updation for cash payment is 24 hours.
The Maximum turn around time for payment updation for cheque payment is 48 hours.
The Maximum turn around time for payment updation for Net banking payment is 72 hours.
The Maximum turn around time for payment updation for self care payment is 24 hours.

2. If there is a unpaid amount more than Rs.100/- in your previous invoice

Hence, we request you to clear the billed amount before due date to avoid late fee.

We hope that we have been able to address your request suitably.

Please do write in for any further assistance.

Yours Sincerely,

Vandhana Bharath Kumar
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc:
Sent: 23/04/2011 16:56:59
Subject: [Suspected Spam] Fw: Re: [protected], [protected], [protected] [|BAL|[protected]|[protected]|]

Dear Sir,

Please read my all mail which have sent to you by me then you know what I am
want. I think you should check my attachment file properly .Then reply me in
proper way.Otherwise I will talk to another person.

From-
Ajay Singh
Mobile nos.[protected], [protected] & [protected]


--- On Sat, 23/4/11, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote:

From: [protected]@in.airtel.com <[protected]@in.airtel.com>
Subject: Re: [protected], [protected], [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Saturday, 23 April, 2011, 2:26 PM

Dear Ajay Singh,

Ref: Email Dated[protected] inquiring about reason for charging late fee in
your account for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that you would be charged late fee in the below
mentioned reasons:

1. If the payment is paid after the due date, not on the last day as that may
take time to get updated
2. If there is a unpaid amount more than Rs.100/- in your previous invoice

Hence, we request you to clear the billed amount before due date to avoid late
fee.

We require your kind co-operation and understanding in this regard.

We hope that this response has addressed your concern suitably.

Please do write in for any further assistance.

Yours Sincerely,

Praveena Ramaswamy
Customer Care
Bharti Airtel Limited

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on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=898B8DFA51F7
51F454FA62E264F45DF06EEC7FC0CDCF3353BFC3C5335DA0E1276FADE62868A8EA2E5F&refno...⇄
[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc:
Sent: 23/04/2011 11:56:53
Subject: Fw: Re:[protected], [protected], [protected]

Dear Sir,

I Know your term and condition about late fees, but I think you have not seen
my attachment file till date which shows the date of submission of bills. If
the bills are submitted late by dealer, then what can i do.Then necessary
action should be taken by you against dealer .And I request to you that please
once again read my all mails then you know that what i want.

Thanking You

Yours Faithfully

Ajay Singh

Mobile Nos. [protected], [protected] & [protected]

--- On Fri, 22/4/11, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote:

From: [protected]@in.airtel.com <[protected]@in.airtel.com>
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Friday, 22 April, 2011, 5:57 PM

Dear Ajay Singh,

Ref: Email dated[protected] inquiring about reason for charging late fee in
your account for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that you would be charged late fee in the below
mentioned reasons:

1. If the payment is paid after the due date, not on the last day as that may
take time to get updated
2. If there is a unpaid amount more than Rs.100/- in your previous invoice

Hence, we request you to clear the billed amount before due date to avoid late
fee.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.

Yours Sincerely,

Vandhana Bharath Kumar
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=EE117780D67D

D478D37AE168F8568CC6104E9E305DBFC2C2CC3157A0EA2D6C91F5147D9EFE 6 B 9
3&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc:
Sent: 22/04/2011 15:27:34
Subject: Fw: [protected]

Dear Sir,

I am very thankful to you that you are given me a viewer of Rs.50 on my each
mobile connection, But I want to asking you why are fined to me on late fees,
whichever the bill of mobiles was deposited on time and receipt of each no.
is
attached with this mail.
The receipt shows date and the detail of agent which had taken the bills of
mobiles .So its totally mistake of that agent which is provided by you.kindly
take necessary action against him. And also send me a message again in which
it
should be write my fined amount less for each numbers instead of viewer.If
you
can't do this please write me.
I shall be very thankful to you.

Yours Faithfully.

Ajay Singh

Mobile No.[protected]



--- On Thu, 21/4/11, ajay chauhan wrote:

From: ajay chauhan
Subject: Fw: [protected]
To: "airtel customer care revised" <[protected]@in.airtel.com>
Date: Thursday, 21 April, 2011, 11:02 AM



Dear Sir,

I am customers of your company and have numbers of connection.I
am
using these connection from so many months and always pay the bill on
time.But
in my last bill you are added a fine of rupees 50/- on each numbers. I had
already paid the bill of last months on time and receipt of these bills are
attached with this letter, which shows proper dated.
Following are the details of our Mobile numbers-

Name-Ajay Singh

Mobile Nos. [protected], [protected] & [protected]

Kindly remove the fine and send my bill on this mail again, so I will pay
the
bill of this month on time.

Thanking You

Yours Faithfully
Ajay Singh

Mobile No. [protected].



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This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.