I have taken a postpaid airtel connection three months ago. I have contacted airtel's 121 help line numerous times as I need to see my "detailed bill" in their website before I make my payments every month. They have not taken any constructive action to protect my rights to know what exactly am I paying for when they send me their consolidated bills month after month. Its been three months so far and I still have not been able to log-in to their website as its continuously down! They have also informed me that details of my usage will be there in their website only for the previous three months. That means that my call details will be deleted even without my ever seeing it...
I suspect they are overcharging me. Moreover, they are not providing any details-so I am not able to verify. They are also forcing me to make payments failing with they either opt to cut the mobile service, or charge additional late fee or simply speak rudely and pass on the buck to another dept!
I am now fed up with the kind of paltry service airtel is providing. Its shameful that they take money with absolutely no accountability. I would like to take this up with Consumer Protection Court-but I need to know how exactly I should proceed.Kindly suggest the way forward.
My husband and arrived in Delhi on June 7th, went to a shop by the name of Climate Engineers in Hauz Khas Market, bought a sim card for Rs. 149 (paid more than any other place which we found out later), filled out all the necessary papers for varification. We went to an Airtel dealer and bought a cell phone in Green Park market and added Rs. 1500 worth of time. The phone seemed to work fine first day. We left Delhi next morning for Rishikesh to attend a family wedding. A day later we were not able to make or receive any calls. We tried to contact Airlet with another phone but were not able to get any resolution to the problem.
Upon our return to Delhi on June 15th we went back to Mr. Khanna, the owner of Climate Engineers in Hauz Khas. This is when the run around started. We were told our papers were not complete for varification. Why did Mr. Khanna not know that before? We had given him everything he asked for. We spent 4 hours going from one Airtel office to another and another with no resolution. A representative from Airtel who happened to be at the shop in Hauz Khas, Mr. Swaran Singh, spoke to us and said he will try to resolve the situation. Over the next five days he kept telling us he is working on it while nothing was actually being done. I spoke with Mr. Anand Garg, regional manager, several times and same thing happened. Many promises but no outcome. We lost the sim card value, Rs 1370 (balance remaining) and no phone during the two + weeks we were in India.