[Resolved]  Airtel Prepaid — Ignorance towards the customer!

I want to challege Airtel against cheating and mental harassment in court and raise this issue in media.

Airtel has repeatedly cheated while cutting money from my prepaid account. The latest cheating goes like this.

1> I bought a new prepaid airtel number ([protected]) from nasik (MH). While buying the card I had asked the dealer clearly whether I will be charged roaming fees in mumbai. He said "No sir, you wont be charged any roaming fees. You will enjoy the same service in mumbai as in nasik."

2> As I am pursuing MBA in Mumbai so I use this card in mumbai. I was promised that all national and local SMS's will cost only Rs 0.25 but to my surprise I found that I was being charged Rs 0.10 or Rs. 1 or even Rs. 2.00 for messeges. When I called (so called) customer care they said "Sir, it is because of roaming". This means i was given false information.

3> Airtel cuts money for illogical reasons. I have been a loyal customer of Airtel and have always tried to pursue others to go for Airtel. Before I bought this number ([protected]) I had another Airtel number [protected], which unfortunately I lost. I had used GPRS many times on that number and was able to activate or deactivate the GPRS service free of cost. But when I tried to activate the GPRS for the new number [by sending 'GPRSACT' to 511] I was charged Rs. 2.00. Again I tried to call up customer care and requested them to look into the matter. No response!! all I got was a rude reply!!!

4> I activated GPRS service on 28 Mar 2007 from Mumbai, and used it for two days. (Surprisingly I was not charged Rs 2.00 this time for the SMS request!!) Then on 30th Mar 2007 I tried to deactivate the service by sending 'GPRSDEACT' to 511, at least for 7 to 8 times. Each and every time I got 'Internal Server Error' reply.

5> So i again sent deactivation request on 31st Mar 2007 and fortunately I got the reply as "Your request has been registered succesfully. You will recieve a confirmation message within 4 hours." As I am an MBA student I lead a very busy daily schedule, so I just forgot about the thing. But on 3rd Apr 2007 I noticed that my account balance was Rs. 60 less than expected. When I called up customer care they (fortunately) agreed to recredit the amount but only Rs. 45. I was told that "We dont have any record of messages from you on 30th!!! So we cant repay you the Rs. 15 which were deducted for 30th Mar 2007!!!".
I requested the customer care executive to deactivate my service. All I got was a totally illogical and a third class reply. He said "Sir, you can not deactivate GPRS from mumbai. You have to come out of Mumbai and send an SMS request to our system!!!"
Wow!!! I have to go out of mumbai for just sending an SMS. Another question is If we can not deactivate from mumbai then how the hell can we activate??? I had activated the service from mumbai!! My god...!!! I literally didnt know what to say.

6> Even after calling customer care for 4 to 5 times they failed to deactivate my GPRS and again deducted Rs. 14.99 on 4th Apr 2007. What the hell!!! I am tired of all this now. Repeatedly Airtel has been looting my money.

7> I told call center people many a times that there is some serious error in your system, please look into the matter. All I got was sweet reply saying Yes sir!! Many a times I lost my control over my tongue and used abusing words but still no use!!

8> I clearly told them on 4th Apr 2007 that I have been a loyal customer of Airtel since the days I started earning money on my own. I bought Airtel number while I was in bangalore ([protected]) when I shifted to Pune again I went for Airtel ([protected]). When I lost that number I again went for Airtel and bought the current number [protected]. I told one of the customer care executives that I would have to think for Virgin Mobile or Vodafone if this continues. The reply was "Sir aap aapko jo chahiye woh kharid sakte hain.. BPL or Idea.. !!!" Even after loving Airtel brand so much I was given this rude reply!!

9> This thing had happened with old number [protected]. They had cut extra money. I claimed Rs 315 but they agreed to give me back only Rs 240.



AIRTEL IS THE WORST!

Airtel Prepaid Connection — ignorance & poor service of customer care

I am facing problem of cross connection while calling to other no, i have given complaint to customer care at no-[protected] but they are telling that sir i am going to resolve your problem in next four hour but there is no solution. I have logged my complaint 3 to 4 times in past 4 days. But still they are sleeping. lastly i am thinking to appeal in consumer forum regarding this for my mis-use of money & mental harrashment too.

Regards
Avinash kumar
Mechanical Engineer

I Agree cross connection problem in airtel mobile
from any land line,
we receive call I can hear caller voice as well as cross connector
but the can't hear my voice.

Airtel Prepaid Connection — poor service

i m capt jitendra serving in dist kupwara of jammu &kashmir. took airtel prepaid connection but due to unknown reason its calling service is barred please reconnect it. thanks

I am unable to speak to any CSR for the past 1 year from my number. So many complaints are lodged against this through my another number but still no action is taken. Every time false promises are made. GPRS connection is poor. Wrong connection information is saved and no connection is available.
I recharged for a tariff but extra money is debited for STD calls. Artel is losing its name and fame due to bad customer service.

i totally agree. i don know why we are paying rent of 370 or 400 or 500 every month... I really feel that we consumers are loosing a lot of money and airtel chief becomg richer. Looks like they are not ready to do anythg about it.

Airtel — IGNORANT CUSTOMER CARE

THIS IS FOR THE CONCERNED AIRTEL AUTHORITY. I AM A VODAFONE USER AND RECENTLY SWITCHED TO AIRTEL BY PURCHASING A PREPAID CONNECTION NO.[protected] . I HAD HEARD OF AIRTEL CUSTOMER CARE BEING VERY RUDE AND UNWILLING TO HELP IN DEALING WITH CUSTOMERS BUT GOT TASTE OF THE SAME IN JUST 3 DAYS. I CALLED THEM AGAIN AND AGAIN REGARDING A GPRS PROBLEM BUT EVERYTIME THEIR CUSTOMER CARE EXECUTIVES " DROPPED " THE CALLS. I VISITED THEIR ""SECTOR 35 OFFICE". THE EXECUTIVES SITTING OVER THERE (TO MY SURPRISE,IN CASUAL CLOTHES !! ) WERE EXTREMELY RUDE AND SHOWED TOTAL IGNORANCE TOWARDS MY PROBLEM. THEN THEY TOLD ME TO WAIT FOR HALF AN HOUR TO WAIT FOR THEIR EXECUTIVE TO COME . I WAITED FOR THE SAME BUT ENDED UP GOING HOME FRUSTRATED AND WITH MY PROBLEM UNRESOLVED. PLEASE ARRANGE FOR A CALL BACK OR SOME WAY TO RESOLVE MY PROBLEM. I AM WILLING TO WAIT FOR A FEW DAUS BUT AFTER THAT I WILL HAVE TO RESORT TO THE USUAL COMPLAINING METHOD OF CORPORATE ESCALATION..

PRATIK SHARMA
CONTACT NUMBER- [protected]. ( PLEASE ARRANGE CALL BACK ON THIS NUMBER )
AIRTEL NO. [protected]

THANK YOU.

Airtel — ignorant customer care service

15 rs was deducted from my account on 5-12-10... the reason was unclear so i called the customer care.... a person argued with me that i myself have subscribed for it...when i told him that i wanted to lodge a complaint about this he put me on hold for around 9 minutes.they even charge us 50ps for 3 mnts. i have to pay to get justice and i did not even get that.