Airtel Complaints & Reviews

I am using airtel mobile office sevice for 2-3 months. Its downloading speed is the poorest of any of the Internet service. In this service I even could not download a content of size 2-3 MB, since either it take 5-6 hour to download or it gets disconnected during downloading. This is the worst internet providing service since it consumes not only the money of the customers but also the 'TIME' of the customer.

SINCE LAST 3 MONTHS I M CONTINEOUSLY SENDING SMS TO 511 REGARDING DEACT GPRS, THE REPLY IS "YOUR REQUEST IS BEEN PROCEEDED N U WILL RECIEVE CONFORMATION WITHIN 24 HOURS. NEXT DAY AGAIN THE ACCOUNT IS DEBITED BY 14.99. WHEN I CALL THE COSTOMER CARE TO LOUNCH A COMPLAINT THE NOTEDOWN THE COMPLAINT N THE REPLY IS PRESENTLY SERVER IS DOWN CALL AFTER SOME TIME, IT IS REPEATED. NEXT TIME THE REPLY IS UR COMPLAINT IS FORWARDED UIT WILL BE DEACTIVATED WITHIN 48 HOURS AND ALSO UR BALANCE WILL B CREDITED BACK, BUT USELESS. CUSTOMER SERVICE IS VERY BAD AND TALK VERY RUDELY. THEY DO NOT PROVIDE WITH ANY COMPLAINT NO. AND ALWAYS DISCONNECT THE CALL FROM THEIR SIDE, HOWEVER I AM PAYING 15RS EVERY DAY SINCE LAST 3 MNTHS.MY MOBILE NO IS [protected]. I EVEN TRIED TO CONTACT THEIR MAIN OFFICE IN PUNE, SHANKAR SETH ROAD BUT IN VAIN. THEY ARE NOT PROCESSING MY REQUEST. I ALREADY HAVE RELIANCE BROADNET AND NEVER USE THEIR SERVICE FOR INTERNET BUT STILL THEY HAVE ACTIVATED GPRS WITHOUT MY CONSENT. PLEASE HELP CAUSE I AM WASTING LOTS OF MONEY AND NO ONE IS LISTENING TO ME.

SINCE LAST 3 MONTHS I M CONTINEOUSLY SENDIND SMS TO 511 REGARDING DEACT GPRS, THE REPLY IS "YOUR REQUEST IS BEEN PROCEEDED N U WILL RECIEVE CONFORMATION WITHIN 24 HOURS. NEXT DAY AGAIN THE ACCOUNT IS DEBITED BY 14.99. WHEN I CALL THE COSTOMER CARE TO LOUNCH A COMPLAINT THE NOTEDOWN THE COMPLAINT N THE REPLY IS PRESENTLY SERVER IS DOWN CALL AFTER SOME TIME, IT IS REPEATED. NEXT TIME THE REPLY IS UR COMPLAINT IS FORWARDED UIT WILL BE DEACTIVATED WITHIN 48 HOURS AND ALSO UR BALANCE WILL B CREDITED BACK, BUT USELESS.

I have lost my Nokia 6300 Mobile phone IMEI no[protected]
I am their postpaid Subscriber. I requested them to help me to find the mobile but they simply refused to extend any help . This for a customer who had been their subsciber since they entered HP. My telephone no. is [protected]. I lost the telephone between Amb and Una On 02/05/2008 inbetween 4.30PM To 5.15 PM.The phone is reporting switched off since then.

Sanjiv Sharma Sr. Manager PNB UNA (HP[protected], 226067

AIRTEL NEW NUBER DELeT
I m retialer i sold new airtel prepaid connection in 15day airtel delet number and sey address nagetive veryfication this number r deladet and not start agian... This problem is not first time

On march 24th i personally went to the customer care office in vashi in mumbai and submitted all the documents and NOC to transfer the account holder name. They said verification would be done within 15 days and god knows wat happened till now no person has come to verify and even the account holder is the same. Inspite of me calling to the customer care people guys they say u need to go and contact the office where we submitted the documents.
And how do they think like that. To submit the documents i have taken leave and again to meet them regarding this again i have to take leave bull .
People in the office dont respond correctly . They dont listen to customers. It is not the case with me only, it is the same even with my friends who use this airtel service. I dont know whether they will be a change in their service.

Even after reading this i hope they send a reply to this query.

DEAR SERVICE PROVIDER,
I AM A RAJASTHANI CUSTOMER MY MOBILE NO IS [protected] I AM USING THIS NO FROM LAST FIVE MONTHS I DIDN’T FACE ANY PROBLEM REGARDING YOUR SERVICES BUT FROM TODAY I HAVE SOME PROBLEM I JUST WANT TO SHARE WITH YOU THAT IS “ ACCORDING TO YOUR CUSTOMER CARE EXECUTIVES TO DAY I SUBSCRIBED A CALLER TONE BUT ACCORDING TO THE BEST OF MY KNOWLEDGE I DIDN’T SUBSCRIBED ANY CALLER TONE ON MY NO BECOZ LAST TIME I CALLED ON MY FRIENDS CELL NO THAT IS [protected] NEAR ABOUT 4:00AM AT THAT TIME I DIDN’T GET THE SMS OF THIS VALUE ADDED SERVICE BUT AFTER THAT I GOT MY BALANCE DEDUCTED SO KINDLY CHK FROM YOUR SIDE AND GIVE ME PROPER RESPONSE BECOZ WHEN I CALLED ON THE CUSTOMER CARE THEY ARE RESPONDING FOR THE COMPLAINT BUT THEY ARE ONLY APOLOGISING FOR THE INCONVINENCE WATS THE MEANING OF THIS AFTER THAT WHEN I ASKED THE EXECUTIVE TO TRANSFER THIS CALL TO YOUR ESCLATION HELP DESK HE JUST DISCONNECTED WITHOUT GIVING ME ANY RESPONSE TO ME; I CALLED THREE TIMES DO YOU THINK THAT I HAVE TO MUCH TIME TO DISPUTE ON CUSTOMER CARE I AM A STUDENT OVER HERE SO KINDLY CHK THE SYSTEM BECOZ I DON’T BELIVE IN THE CUTOMER CARE BECOZ THREE TIMES I CALLED CUSTOMER CARE AFTER AVERY LONG HOLD MR.HIRA LAL HAS REGISTER MY COMPLAINT OVER THERE I DON’T WHAT IT IS BECOZ I HAVE ONLY A NO THAT IS “[protected]” I DON’T KNOW WHAT IT IS SO KINDLY DO THIS FAVOUR FOR ME AS YOU CAN THE USAGE OF MINE I AM USING THIS AIRTEL CONNECTION BECOZ OF THE CALLING FACILITES I THINK WHICH IS BEST ONE IN COVERAGE ALSO SO I THINK I SHOULD GET THE BEST REVERT FROM YOUR SIDE BECOZ THE RS 45/- IS NOT A BIG DEAL BUT THE WRONG THING IS WRONG THANKS WITH REGARDS.”
NIDHI PRAKASH.

Reference:: My Number [protected]

Dear Sir,

It all started with a message which I received on 15.02.2008 which was

“Mirror Number! Airtel has reserved [protected] especially for you till 20-Feb-08, For details send DET to 170(free) or call 12123 (free). To opt, send BOOK to 171.”

On 18.02.2008, the same message was again displayed. By this time thought that this was really interesting having a mirror number. I sent a sms DET at 170, for which the reply was “This information is not available at the moment . please try after some time.”

I called up at 12123 and got the bill plan. It suited me and I decided to go for it.

Then the real problem started. From 18.02.2008 I might have send message more than 100 times till 20.02.2008 but every time I got a reply “Thank you for your interest in Airtel’s new 99 series. This offer is currently not valid, we will contact you when the offer is available. Thank you.” In between I called up several times to your 121 customer Service, I got different types of answers each time e.g
-please try after some time
-the system is not working presently
- the date has been extended till 25th Feb, please try after one or two days.
- Please go to a Airtel outlet and they will give you the SIM after paying Rs 799, etc.

On 20th Feb, I went to the Airtel outlet HI-LINE, but only then I came to know that there is a password/ reference number, which was to be produced.
I talked to your customer care from there itself, and I was told that your booking has already been done and the SIM will be dispatched to your address. Having this information I was convinced, and waited for another two days, bur that courier never came.
In the mean time I received yet another SMS for reserving the mirror number on 23.02.2008. Same message, only difference was the date was extended till 29.02.2008.

I again talked to your 121 service on 23.02.2008 regarding the SIM (which according to the earlier conversation should have reached by that time). To my surprise I was told that there is no such booking made. To my getting furious the operator transferred me to Mr. Arjun Singh, I explained him the entire situation and he assured me to get into the matter and resolve it within 24 hrs.
I then got an SMS on 26/02/2008 at 8.07 PM as:
“We hope that you are satisfied with the resolution provided for your request. Your reference number is[protected]”
I confirmed to your office regarding the number if it was the password for the mirror number. I got the answer in affirmative.

To my great satisfaction, on 27.02.2008 I went to your outlet at HI-LINE at M-5 Connaught Place, New Delhi, they also took the reference number got me filled the Customer Enrolment Form, took Rs. 799/- and gave me the SIM bearing number[protected], with an assurance that the number will be activated by the same evening.
When the number was not activated even after a day, I again called up customer care and got different answers each time. “It will take 24 hrs, It will take three days, It will take three working days, etc”
Then finally a call from Mr Shahid from HI-LINE saying that it cannot be done because your reference number is 9 digit whereas it should be 6 digit number (as if I was the person who created the reference number).

I had to every time repeat my whole story to your customer care executive to state my problem, I DON’T KNOW HOW MANY TIMES, but nothing happened.

It may be noted that IT WAS AIRTEL’S OFFER TO ME FOR A MIRROR NUMBER, WHICH I ACCEPTED AND AIRTEL HAS MADE A JOKE OF ME.

NOW I HAVE IN MY HAND, A SIM WHICH IS NOT ACTIVATED, COSTING ME RS 799/- AND MY LOT OF HOURS, EFFORT AND MENTAL HARRASMENT.

I THINK AIRTEL HAS REWARDED ME FOR USING ITS SERVICES FOR MORE THAN 7 YEARS.

All this what I have written must have been recorded at your end along with the SMS’s which were send from both sides.

After this I can only request you to look into the matter and activate my mirror number.

Thanking You
Rajeev Kumar Jha
B-51A,
Pandav Nagar
Delhi – 110092
Tel - [protected]

Hi, I am Ravikant,
Before 1 month I have activated GPRS on my mobile(Biggest mistake in my life).
After 4 days I have send msg for deactivation, but request was not confirmed for deactivation.
Thenafter I have regular deduction on my account balance for GPRS.
I have make many call to Airtel Customer Care representatives, but they only refund my balance, & fail to stop wrongly deduction from my account. If Airtel is really unable to solve this small problem, they have to shut down their business.
My mobile No. is [protected]

Attention Mr.Mahesh Chandiramani,
your ref .sl m.122936. dated 8/4/08. inreference to installation of broadband service suggested by your sales person mr dharmendra yadav, dear sir for some unavoidable circumstances i want u to disconnect my broadband serviceas allmy family membersare totallyoccupiedwith thier respective jobs n studies hence forth we have decidednot to use computer fso code.46037, booked del, 01. installed dels, 40262038, p caf, rm 322770 tarrif plan 699 unlimited, cpe model 13706631, faxed the same 10/4/08, 01:51 pm, iregret for the incovenience, add, kamlesh bldg d.216, plot 368/4 shere punjab andheri, east, mumbai 400093. tel 40051986, cell, [protected].my airtel landline account number is 12310901 tel:[protected].please do the needful at your earliest
thank you

Dear Sir,
I want to say that, I am an Airtel SIM connection user. My name is Ajay
Ranjan. My SIM connection is for life time incoming. My Airtel Mobile no.
is [protected]. This number is for Madhya Pradesh.
At dated April 09, 2008 I have received a message from the Airtel that for
the Life time users get Rs. 111 From Rs. 111 Recharge top up voucher. After
that I have recharge my mobile connection, but I have just received only
Rs. 73.79. I have already talked to costumer care regarding this matter but
he said that between 24 to 48 hours u will get remain balances. But after
that time I have not received that remain balances amount.Then I have done Complain.

And Now I not get any resoponse from Airtel side.


So I request you, please make an arrangement to credit my remain balances
to my mobile connection.
Hoping for favorable consideration and please do needful as soon as
possible.


I Received a SMS from Airtel on 09/04/08 & time 18:35 for
the Life time users get Rs. 111 From Rs. 111 Recharge top up voucher.
Then I Recharge (09/04/08 & time 19:20) 111 Rs. But I not get 111 Rs.
I get only 73.79 Rs.
Thanking You
Ajay Ranjan
Mo. No. -[protected]
GUNA, Madhya Pradesh
Dated : 02/05/2008

i am pradeep jain (dhoka) and my mobile no is [protected]

the problem is that on 6th april at 9 pm i activated gprs
(mobileoffice) on my phone.

and on 8th April i have deactivated my service of gprs at 5pm by
calling customer care.

then the customer care person said it is been deactivated by them .

but the next day i.e from 9th April airtel is charging 14.99rs daily
to me for gprs.

after calling to customer care they told due to technical error it has
not been deactivated so i will get refund .

but next day the same issue is going on and from that day after
calling to customer care couple of times they did not took any action
on it.

due to no action i went to airtel gallery in mumbai at chembur diamond
garden tere i meeted mr basant i told my problem to him and he told
the amt will be refunded (at that time my refund amt was rs 60)

after 3 days the same issue is going than i contacted the branch
manager of airtel's diamond garden branch of chembur.

she told that ur sevice of gprs will be deactivated within 6 hours and
my refund amt of 120 rs till that day will also be refunded to me .

and after 5 hrs my service of gprs was been deactivated by them but
the refund was till not been given to me.

now the issue is that the amt of 120 rs is till not yet been transferred to me.

so i request u to contact airtel and do the needful!

you can contact me at [protected] and my office address at chembur near
diamond garden named as royal glass opp to dena bank sion-trombay rd
.


yours faithfully,


pradeep jain(dhoka)

Sir
I have not received the PAN card Acknowledgement no is [protected] & PAN No is ATTPM2905J

plz do the needful My mobile no is [protected]
Address is BHARTI AIRTEL LTD
PLOT NO-4 SECTOR-20 UDYOG VIHAR PHASE-1 GURGAON-122016

I was having a postpaid connection of airtel (Airtel Number) [protected] from last 2-2.5 years and have been making a regular payment online through internet

I carried the number with me when I went abroad and made a payment of my transaction in Nov 2007 after which I did not made any payments as I did not receive any bills.

I changed the address and gave the contact number of my family for any issue/concern when suddenly I heard that a lady named “Simran” from airtel is calling them and harassing them continuously

I talked to the lady from USA couple of times and asked her to first open my online account so that I can make an early payment but she said it is closed and she cannot, then I asked her to send the copy of my bill at my email id for verification. Similarly I had a talk with the customer care representative While I was talking with the lady named "Simran" from airtel customer care service and was dealing with the issues through email with someone name 'Anil Kohli" from airtel(mail id [protected]@rediffmail.com) my parents panicky informed me that some lawyer has called up and had asked them to made a payment as some case has been filed against me at teeashazari court in delhi and there will be lot of issues if I don't make the payment. My parents hurriedly made a payment of[protected]Bill amount)+1300(lawyer fee))


Can somebody from airtel tell me as why these happened when I was trying to make a payment, I did not got the chance to verify the details before which my parents had to forcefully made a payment and why I had to pay the fee for the lawyer when I was not escaping from making a payment How can I make a payment if don't receive the bill I don't validate it.

This is sheer harassment since I am not in India and airtel guys were harassing my parents those who don't know actually what happened.

Airtel is using wrong powers to harass innocent citizens of India, I want to take this issue seriously, otherwise I will take the case to consumer court for mental harassment and forcefully issuing a case against me and taking the money through recovery agents from my parents

Hi,

My mobile No is: [protected]. I had Made 2 Top Up's of Rs.75/- on 28th April at 10.18pm & also got a messge that the recharge was successful. My total balance was Rs.133/-. When checked at 12.00am, the balance was only Rs.9.77/-. There are no schemes activated. I also tried to complain the same on 121 but the executive picks up the call & no one answers the call even though we can hear them talking.This is done upto 3 times after which we are not able to contact the customer care. We also visited the Airtel outlet & the exe. said that we will receive the balance within 24 hrs. but we haven't received it yet.

I am using the airtel mobile for the past around 5 years, but from the last four months i am not receiving my bill. i requested the airtel mohali executives for the same. but all in vein...
till now i received around 32 calls from the airtel executives i requested all of them about my not receiving the bills all of them promised me to send the bill within two days... having the same wording your request is forwarded... nothing happened till now as long as receving of bill is concerned. Instead of considering it as their fault they disconnected my mobile no. [protected] first from feb[protected] t[protected], then automatically started the mobile... again no response as long as bill is concerned. again they disconnected my mobile 10 days ago...
My question is on their slogan " we care for our coustomers"
this is how peopple at mohali care for persons having mobile connection for the past 5 years.
sunil

Sir,
I am Airtel prepaid consumer since january 2008, other teleconnection cost more for ISD thats why i took Airtel, i was satisfied, i used to make ISD call to perticular one no., while making call i found that 8-10 times the call receive automatically in 01secs/02secs(Febuary-March), and my balance get deducted from the main balance, i complained twice, thrice, at last they refunded all the balance, in between April 1st week i didnt get such type of problem, but again it happens, now its a regular prosecess, and the call summary is upto 1min.01secs. On 4/5th April i gave complain, the costomer executive says its Friday so its imposible to process the complain after 2days you call we will slove it when i asked why???? they replied as tomorow is Saterday & day after that is Sunday Offfice used to closed these 2days. On Saterday /Sunday also i faced the Same problem. So again i called on 8th April in the first hours but they said system is in procesing call after 15-20mins. then in the 2nd hrs They gave me a complain no. [protected] on dated 8/04/08 & another complain no.[protected] and said within two days you will get ur money back but that doen't happened, again i called them they asked my name & phone number, in proof i gave my deiving lince for indenty proof & my house electric bill for residental proof, but now they refused me to give back my deduced balance, as the Mobile no. doesn't match according to their system, How is it possible ??? if so then where are my documents ?????? again the same problem is arising they are not shorting my problem and not refunding my balance, i want they should refund me the balance which is deducded automaticaly, i want to make complain against this company, Costomer Care executives Named Joti Ranjan Mahapatra, Chandan ku Das, Aradna Sen, Gingyasa, they are not perfect to their commitments, their Senior Excuitive are not avaliable in their office since 4-6hrs as when ever i asked them to talk with their seniors they used to answer me they are not their in office. please if their is any law to then please PLEASE HELP ME!!!
hope that you are not like them. and help me.

Hello sir,
I am regular user of the Airtel GPRS.it is now providing very slow speed for internet connectivty, it has only 2kbps to 5kbps, but the other compnies like IDEA provide the GPRS internet connectivity at 60kbps to 85kbps in only charge of "15 rupees"per day with unlimited plan.it make big diffrence between Airtel and IDEA, therefore many consumers turned arroud with the other companies GPRS.so please do right activity in this problem and solve if possible.

dear sir

i m a prepaid card holder of airtel, and since last two months vas pack service is enabled on my number but i never have done anythig to make this service activated, you have started this sercive automatically and i already have told to the customer care to discontinue this service many times, but your customer care executives are eve not interested in hearing my problem.so please stop finishing my balance i such a service which dont want and even dont know about the service.

please make your customer service effective and your executives too.
mobile no.-[protected]

i have been getting rude calls from +50977 from yesterday & the calls continued all night. The airtel customer care is not registering my complaint & is sugessting to approach the nearest police station. i'm thinking of the same but want to wait for today. if the calls continue today, i will approach the police dept. if anyone knows the correct procedure to deal with this type of call centre menace kindly b free to contact me on my email.