Airtel Prepaid — Recharged but didn't get Talktime

Address:

Kanyakumari, Tamil Nadu

My name is Naveen. I recharged for Rs 200 for the Airtel Prepaid Number [protected] on[protected]. The shopkeeper said that I would get talktime Rs 179(approx.). But I got the message as RECHARGE SUCCESSFUL Talktime Rs 1.00 MRP Rs. 200. TransID [protected].

I did not get the actual talktime which the shopkeeper said and he asked me to contact Customer Care. When I contacted the Customer Care, he said when recharged for Rs 200(round figure), only the 3G account gets recharged and he said that he cannot help me in this. What kind of a recharge system is this? Also the response from the Airtel Customer Care was an irresponsible answer. If they cannot help, then why customer care. Their recharge system is not proper. When recharged for talktime how the 3G account can get recharged? Moreover I don't have 3G in my mobile. Mine is a Nokia Basic model in which no internet access is there. The amount has got locked in my 3G account. Please help me in getting the actual talktime.