[Resolved]  Airtel Prepaid — Unnecessary Balance Deduction

Airtel Prepaid — unnecesary deduction of my phone balance

my airtel mobile no is [protected] the company has activated any subscription on my number and deducting an amount of Rs 20 every weak after my repeated complaints to the coustomer care they are not deactivating the subscription neither refunding the amount which they have deducted.
This whole proceess is going from past one month. I am tired of moving every 2 days in the coustomer care center but they are not responding to it.

I have recharged Rs.21 on 19.09.2009 to avail 100 local and 50 national SMS free as per your messaged offer AB-Promo on my mobile [protected] dated 14.9.09.Since last 24 hours from 19.9.09 I have sent 6 national SMS.Instead of free charge I got a deduction of Rs.7.50, which is a breach of contract.Yesterday afternoon I had communicated the problem to the customer care service representative, but to no avail.Please let me avail the above facility as per your msg of 14.9.09 immediately and communicate to me.

As above

Airtel Prepaid — Unnecessary deduction of balance

My account balance has been deducted unnecassarily by Rs 99/-. On talking to customer care executives, first one told me to wait till 3rd june. Today on 4th June, I called up again as there was no response from them. Today they are saying that you have downloaded some game from airtel live and we can't refund your balance.
I didn't download any game from airtel live. I had just taken yahoo pack for 10 days in which i was not able to log in yahoo due to the error in their application and while i was trying to login yahoo, i got a message that you had downloaded a game and after some more time i got a message that downloading failed, Please try again later.
Kindlylook into the matter. My no. is [protected].

Regards
Sidharth Saluja
[protected]

Airtel Prepaid — unnecessary balance deduction

SIR,MY BALANCE IS BEING DEDUCTED UNNESSARY FROM MY MOBILE RS 70/-
I HAVE REGISTERED COMPLAINT ON AIRTELCUSTOMER CARE BUT NO USE.MY HELLOTUNE CHANGED THEY DEDUCTED RS 60/- BUT CUSTOMER CARE MEMBER ARE NOT HELPFUL AND THEY ARE GOOD FOR NOTHING.

My name is Rupak Saha,i m from durgapur...i am a old customer of airtel.....but from few days i am facing great problems regarding the balance deduction ....and few sms packs...they r deducting balance unnessarly,i dont know why...but when i calling the helpline number of airtel they r disconnecting the call widout solving the problems..and when i am tryning again it is saying that there is temporarily out of service..they r not cooperateing with us....so please solve my problems my airtel no. is [protected]..

AirTel — Unnecessary Balance Deduction from Airtel Prepaid

My cellphone no.[protected] was having bal. Rs.191.05 at around 5:47PM on 15th of February. I used airtel gprs services for 4 minutes and 21seconds with packages received of 110Kb.
According to the browsing charges the balance deducted should be of rupee 1.20 (30paise per 20KB).
I was aware of the fact that airtel deducts the balance even after disconnecting from gprs services, so, i switched off my phone and switched it on again and checked the balance, it was 187.84(excess deduction of 2.01 rupees). After a while i recd. a message regarding balance deduction of 51.30 rupee for a browsing of 3401.91Kb (which i never did) and i kept on checking by balance again and again regularly and each time a balance of 1-3rupees was deducted. i kept on receiving messages of balance deduction. i checked my balance at 6:00PM, which was 129rs and called customer care. I asked my balance which was then told to be rupees 112rs. the call was disconnected. i callled again at 6:06PM and told the details about my complaint and meanwhile i recd a message of balance deduction of Rs33.60 for browsing 2230.86KB (which can not be done as i was on a call).
the customer care executive asked me to hold while he transferred my call to his senior and then the call was disconnected after 9.50 minutes.
I called again and then i had a talk for about 25.13minutes and i had to explain each and everything again and still during the call i recd. messages of balance deduction.
The solution they gave was that- delete the airtel gprs settings and then your balance will stop deducting.
It is completely on my will that i delete the settings or keep it. I never did the browsing and still my balance was deducted.
The customer care executive wasn't ready to listen to my complaint and kept my call on hold. after a while i was completely able to hear the voice of the executive and the noise behind, i kept on holding the line but recd. no response.
This is not the first time that my balance has been deducted without a reason.
I had to delete my gprs settings for stopping the deduction in balance and i did not receive any complaint number from the customer care executive.
my current balance at 6:49PMis 4.99Rupees.
The details of balance deduction are:
51.30 rupees- 3401.91KB
33.60 rupees- 2230.86KB
26.xx rupees- 1729.55KB
38.xx rupees- 2523.72KB
A total of approximately 180 rupees has been deducted without any use of services. While on a call browsing can not be done and still customer care excutive told that brwosing is still being done on my number and suggested me to delete my internet settings.
after switching off the cellphone the internet connection automatically disconnects and i switched off my phone twice.

The executive told me that my balance can not be refunded.

please resolve this and I want my balance back on my number.

Akshat Modi
Lucknow
[protected]

mere picture msg ke paise cut ho rahe hai roz 3rs mai bol chua hun k use hata do but wo nai hata rahe mera number hai [protected]

Dear concerned,
it is a matter of inconviencinece which i am facing now during regular intervals for illegal charges debited towards my account. My phone number is [protected]. i didn't used my phone for doing any messages on 26th, but on 27th messages were charged to me even i have taken message pack of Rs. 63/-, also no messages were delivered and error message was shown "requested facility not subscribed." over Rs.240/- were deducted from my balance for doing nothing.
Also,with reference to the message received from AR650001, it says " this diwali, on 26th october send unlimited messages, there will no restriction on the no. of SMS you send. Standard SMS rates will apply on this date".

Please check the same and revert immediately. As this practise is now common with airtel. I also want to share my inconvineince caused for small and basic things, which must not apply for a customer like me. Earlier also i faced problems in my account for which it was promised to me that now it will be not repeated again.

Check the same and credit the amount back to my phone balance.

--

pls check iam deducting Rs 2 for evry day saying MMS charges.pls stop it .

hi,
this is prem nd my mobno is [protected] i didnt activated any promotanal activtivation services but my balabce deducted every time please stop this types o f activation and i get call from hello tunes stop that and give only useful messages and call and whatever the balance deducted pleaseback to my airtel mobile a/c and do not disturd service will activate now only provide useful messages.
prem,

this is thanu n my mob no is [protected] i didnt activated any promotional activation services but my balance deducted every time please stop this types o f activation and i get call from hello tunes stop that and give only useful messages and call and whatever the balance deducted pleaseback to my airtel mobile a/c and do not disturb service will activate now only provide useful messages.
thanu

Airtel Prepaid — UN-NECESSARY BALANCE DEDUCTION

For the last few days AIRTEL is deducting my balance in the form of games or something else in Rs99; 40; 49 so on & so forth and when i am comlaining the same in the Customer Care those people who are ans good for nothing people are giving me useless reasons and deducting the phone. on calling for more than 3 or more times they are reversing the amount into my account.

i request you people to please take serious action against them and Please stop THE MOBILE COMPANIES FROM CHEATING THE CUSTOMERS IN THIS MANNER.

Thanking You.

Bharath Agarwal

I recharged with Rs.50 for my mobile. & in my mobile i also have a special balance Rs.150. But outgoing is not there & only incoming is there. Even after i was unable to call any number, airtel has deduced by RC 50 balance for my main account. Please return the amount deduced from me & look into why i 'm not able to call any number including Airtel customer care. My no is [protected] from TN.

i m regular customer of airtel prepaid from last 6-7 years.
my balance for 22+50+3=75 rs/- deducted in last 2 days for value added services which i did not subscribe.
kindly refund me balance.

Sharwan