[Resolved]  Airtel — Follow up for bill payment which has already paid

Address:

Pune, Maharashtra

Dear Sir,

I am Mr. Gourav Krishna Parab., holding a postpaid mobile connection of Bharti Airtel Ltd. My Mobile number is [protected]. I was having prepaid connection of this number previously, which I have converted to postpaid. This service has activated on 25th of April 2011. I had checked my bill and paid the same on 19th May 2011 of which due date was 24th May 2011 and Amount was Rs.1050/-

Even after paying the bill I got call from the airtel for non receipt of payment on 24th May 2011. So I gave the details of receipt to their representative. But after that also I got the call from airtel next day itself. I again shared the same details with them. They could not resolve the issue yet and thereafter I am receiving a call from them every day for the non- receipt of bill. Initially twice or thrice I shared all the details patiently but those calls were not stopped.

Those calls were going on daily for that whole month almost and I was giving the same information about payment receipt. In the next month I paid the bill for the month of May, Rs. 2400/- after informing the details about the last month payment receipt to the airtel representative on 24th June 2011 which was due on 24th June 2011.

Even after paying the bills on time and giving the details about the receipt, airtel has stopped my outgoing and GPRS services for four hours. There is another problem I faced during this transaction that their outlet/gallery where I made the payment is closed for so many days. So I could not even trace what happened with my payments. I don't feel that it’s my duty to trace for the payment with their outlet and I am not having that much time for that.

Now, still airtel representative are calling me and taking my valuable time every day (almost 15 minutes). I am facing this problem for last whole month. I want compensation for the harassment, loss due to the stopped services and time of mine which they had taken. Could you please help me out regarding this? I am sending herewith a scanned copy of the all payment receipts.


Regards,

Gourav