[Resolved] Airtel — Upgrading of STB | |||
Hello, I want to bring to your kind notice that on 12th Aug 2010 I recharged my account for Rs. 5490/- to upgrade my normal STB to HD DVR STB and I had been allotted Service Request Ref No 3547712 for the same. Now till date my STB has not been upgraded. I received fake calls from your executives at regular intervals that they will change the same in a day or two but it never happened. I also called your helpline number numerous times but all in vein. It’s my humble request to please check my account for no of calls I made to your helpline. Your executives always simply put me on hold and than disconnect the call. Otherwise also, they never took my complaint seriously and always promise me to change my STB in 24 hours but as usual it never happened. If you don’t believe me, please check all call recording for reference. I also got one sms from your side mentioning above request no and for further assistance I can contact at [protected]. Now, this number always remains either busy or on call waiting. Once I got lucky and one person pick up this phone and after listening to my problem, as usual I got the same answer that my STB will definitely be changed with in 24 hours and once again as usual it never happened. I’ve even used your Online Query / Request / Complaint Registration Form for complaint but nothing happened as usual. This time I am using e-mail and hope this time, someone responsible in Airtel would understand how a common man being harassed by their executives. I am so sick of Airtel. I bought its STB after using its mobile service for very long but never thought this kind of poor customer service. Please once again it’s my humble request to kindly check all call centre recording for reference and to look in to the matter personally to resolve my issue. Regards Tarun Goel Cust ID – [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Oh, these people are crooks. It took me 4 days to track a person to get a order ( my bad, why did I go with airtel DTH?).
On Saturday (starting morning 10 AM or so) I started getting call from one Ranjit (in hindi) to take a new connection. After much cajoling and promise from them that they will get the installation done by Sunday, I agreed to take the Rs 4000/- pack. This guy took the credit card payment and disconneced me without giving any transaction id. After that I have called four times to their customer service and they refuse to entertain me. One Vishal replied that his manager would call me in half an hour and that never happened. The others say cant help with transaction id.
I am at my wits end. Horrible - most horrible - really horrible folks there. Looks like full of cheats
MR. AJAI PURI - are you listening?
-Rajiv Mishra
[protected]@yahoo.com
On Saturday (starting morning 10 AM or so) I started getting call from one Ranjit (in hindi) to take a new connection. After much cajoling and promise from them that they will get the installation done by Sunday, I agreed to take the Rs 4000/- pack. This guy took the credit card payment and disconneced me without giving any transaction id. After that I have called four times to their customer service and they refuse to entertain me. One Vishal replied that his manager would call me in half an hour and that never happened. The others say cant help with transaction id.
I am at my wits end. Horrible - most horrible - really horrible folks there. Looks like full of cheats
MR. AJAI PURI - are you listening?
-Rajiv Mishra
[protected]@yahoo.com
I also agree that service of Airtail DTH service is so poor and horrible. I lodged 9 to 10 complaint but they only say will send the person but after expiry of 6 months still waiting for them where as we paid in advance for good service. I suggest people please please dont go for AIRTAIL DTH. My customer ID is [protected] located in Dharamshala, Kangra (HP). Can the Airtail people listen us or not. Oh GOD please help them out.
Airtel DTH service is very poor and there customer service is worst. every time you call them for any request they say your problem will be resolved by tomorrow by ...such time but nobody will take care of that and they close the ticket automatically after that day without taking your views. i have very bad experience with them, i have paid them in advance so i am using their service, i have no other option.
Awadhesh
Awadhesh
Hi,
My name is David and my cust ID is [protected]. I have paid an amount of Rs.1200 to Airtel by Cash and I have the receipt for the same (No.17468). This amount was collected by Umesh his mobile numbers is [protected]. I took Airtel DTH connection 4 days back, when I called up the Sales team on 12148, they told me about a Ultra pack plan which is Rs.1199 and 3 months subscription free and from 4th month I need to pay only Rs.364. Monday that is 11th Oct 2010 an Engineer came and fixed the DTH connection, but told me that I am on South Mega pack (Rs.999) which I didnt ask for.
I called up the customer service number on 12148 for about 4 days with continuous followup, and asked them to put me on Ultra pack. I dont know what exactly they understood, they put me on South Ultra pack, again a plan or pack which I didnt ask for. Now today is the 10th time I am calling with this regard asking them to put me on Rs.1199 Ultra pack and I dont have any response to this.
Customer service is hopeless and SAD. If Mr. Ajai puri is reading this message, would request him to call me on my cell to speak to me regarding this issue and sort this out. I have never faced any such issues towards mobile and broadband services from Airtel. This is the first time and I am really frustrated with the service I have been given. Now its not even 4 days, they are telling me that my balance is showing negative and I again need to pay the amount to use the DTH service.
If any one who is not blind and have little at least sense from Airtel DTH service, could you please provide a resolution to this issue immediately.
Thanks
David Premnath
My name is David and my cust ID is [protected]. I have paid an amount of Rs.1200 to Airtel by Cash and I have the receipt for the same (No.17468). This amount was collected by Umesh his mobile numbers is [protected]. I took Airtel DTH connection 4 days back, when I called up the Sales team on 12148, they told me about a Ultra pack plan which is Rs.1199 and 3 months subscription free and from 4th month I need to pay only Rs.364. Monday that is 11th Oct 2010 an Engineer came and fixed the DTH connection, but told me that I am on South Mega pack (Rs.999) which I didnt ask for.
I called up the customer service number on 12148 for about 4 days with continuous followup, and asked them to put me on Ultra pack. I dont know what exactly they understood, they put me on South Ultra pack, again a plan or pack which I didnt ask for. Now today is the 10th time I am calling with this regard asking them to put me on Rs.1199 Ultra pack and I dont have any response to this.
Customer service is hopeless and SAD. If Mr. Ajai puri is reading this message, would request him to call me on my cell to speak to me regarding this issue and sort this out. I have never faced any such issues towards mobile and broadband services from Airtel. This is the first time and I am really frustrated with the service I have been given. Now its not even 4 days, they are telling me that my balance is showing negative and I again need to pay the amount to use the DTH service.
If any one who is not blind and have little at least sense from Airtel DTH service, could you please provide a resolution to this issue immediately.
Thanks
David Premnath
Exact same problem here. Anyone have advice on how to get resolution? New DVR STB installed, but they will not put the new STB ID into their system. 3 weeks on. 2-3 calls per day. Extremely frustrated.
Been told wait 40 minutes more time that I can to recall. Been told a tech will be there by 6:00 more times than I can recall.
No tech, no TV, just error code 6.
Been told wait 40 minutes more time that I can to recall. Been told a tech will be there by 6:00 more times than I can recall.
No tech, no TV, just error code 6.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Suggestion: Relook at your application which only understands giving docket numbers.