Airtel Complaints & Reviews

it is with utmost urgency that i state that my cellphone network,Airtel, has never maintained any confidentiality in my bill details.Time and again they have divulged my call details to all and sundry causing me immense harm and mental torture.they should have some level of personal verification before doing so. Please respond at earliest.

M.Arora
Ghaziabad

Date 18.01.2010
I request for the duplicate SIM for my Airtel number [protected] on 13.01.2010 at Airtel Relationship Centre E-23 Shop no. 5, 6, 7 & 8, Dilshad Colony, Delhi - 110095, because my mobile set including SIM card was lost on same day. Airtel Relationship Centre people and Customer care person checked their system and found that my documents details are not updated in their records, whether I had already submit the following documents at Airtel Relationship Centre E-23 Shop no. 5, 6, 7 & 8, Dilshad Colony, Delhi - 110095 on 04.11.2009.
1. Prepaid Enrollment form
2. Voter card for Address proof
3. ID card for Photo ID proof
4. 1 Passport size photo
5. Pan Card

Why my details are not updated ?

I am really fed up of calling Airtel Relationship Centre again & again. Now I am humbly request Airtel Authority to step in and take the quick, sharp & necessary action to rectify my problems. I hope AIRTEL will try it's best to maintain the customer faith & esteem. Otherwise I need to drop AIRTEL from my mind. I am regular costomer since 2000.
I hope you will appreciate my request and do the needful at the earliest.
Rakesh Pokhariyal
P-4 A-4
Dilshad Garden
Delhi -110095
Mobile no. [protected]

Hi!

I have brought with me my airtel no. while i was travelling abroad as its mentioned on airtel website roaming facility available.

I am here in middle east and the day i arrived on 18th Dec i started contacted airtel for this service as its not working only with my number. they have been not able to solve this issue till date while sending me only emails letting me do this and that but not correct solution.

Later on they said that this service is not available for upeast cusotmers.... they didnt mention that in their advertisement where they claim roaming facility available.

i am afraid that this number may discontinue if not in use and they are not able to give me any assurance for my number [protected]

please assist.

best regards,
babar khan

Hi

I am staying at dwarka, alongwith my wife, and my telephone no. is under her name. The telephone no. is[protected], which was totally diconnected and treminated due to late payment, as we were out of town for a considerable time period, now when we returned we paid the bill for Rs 3113/- and we were given a wrong commitment of 2 days for the reactivation, but when we called after the given time we were given a time of 7 days for the same.

Now the bill paid on the 8th of jan is still under the process of activation and we are sitting on the 18th, which is straight 11 days from the time the bill was paid.

this is the most disgusting kind of attitude bharti airtel has towards the customers and not only this, the team leaders and supervisors at the call centers, are giving lame excuses for thier fault.

who to knowck for this. only god knows.

Hi,

I recently got an Airtel DTH installed. The problem is when I switch to multilanguage channels (Discovery channel, NGC, Animal planet, etc) both English and Hindi audios are played. I need to know whether it is fault of my TV or the DTH. My TV is a 20-year-old Crown TV and could use a single coaxial TV cable from SBT to TV rather than AV 3 pin, as there is no option for the TV. Give me solutions other than buying a new TV.

Help Me Out,

I deposited demand draft of Rs 500 for national roaming vide Barati Airtel ltd. reciept no 21350 on[protected] but unfortunatly service has not been provided as yet despite number of visits to Airtel office at Rajbagh Srinagar Kashmir .Pl. provide the service of national roaming at earliest.
Saika
Cell no [protected]

My son, who is studying in Manipal, came home to Hyderabad during the winter break. On returning to Manipal, he found his outgoing calls blocked because he had not used the sim for 3 weeks! Obviously, he did not use for 3 weeks because he was in Hyderabad and was using his Hyderabad Airtel prepaid sim. It is pretty easy for Airtel to verify that he was indeed using his Hyderabad SIM on these dates since that was also airtel. However, airtel...

Dear Sir,
This is ugandiran from Ponneri,i have been using Airtel DTH (Customer ID :[protected] For the past 7 - 8 month registered on my fathers name Chandraselvan.Recently for the past 5 days exactly from 11th Jan my airtel DTH was not working....i complained this problem to Airtel DTH Customer care,they gave me an SR No :1749885 and said it will be resolved within 12:30 of 15th we waited till that time no one showed up....and again i called them said all the thing to another person he said the Engineer will be calling within an hour and resolve u r problem,again the same thing happened no one showed up....i really fed up and called the customer care my call has been escalated to the Escalation Desk,The Executive said the problem will be solved with in two hours and generated me an another SR No. 1764511 ,again the same thing happened....i really fed up calling them and finally called them today(17/01/2010) ,there was no proper response from them and they just gine another id 40172777 the customer care Executive not escalating my call to the higher Executive also...
These guys are just making fool o[censored]s.
Please Help me in this Problem....

Customer Id :[protected]
SR NO 1 : 1749885
SR NO 1 : 1764511
Transaction ID : 40172777


Regards
Ugandiran C.

i live in kandivali(w),charkop sector 8. i got a airtel 3G dial up connection on 14th of jan. my complaint is that company demand 234kbps surffing speed bt i get only 30 kbps max 56kbps surffing speed, nd thats why i cant get the full service of the connection. so i want concession for this poor service of the company. below i mention the details of company provided modem and connection service.

[protected][protected][protected][protected]
Modem Information
Modem name: MMX300G 3G USB Manager
At port: COM 8
Firmware version: LWA0002.1.2_MG21A
IMEI: [protected]
IMSI: [protected]
[protected][protected][protected][protected]
Operator Information
PIN code status: READY
Network code: 40492
Network selection mode: Auto
Network mode: GSM
Signal strength: 69
[protected][protected][protected][protected]
Network Status
CS network registration: Registered,Home PLMN
PS network registration: Registered,Home PLMN
PS network attachment: Attached


plz it's very urgent....

hi,
This is rohini, i am using my number [protected]. somebody is taking the details of my number with the help of an airtel employee, kindly help.

I have Airtel Connection no. [protected]. Since I was to shift permanently from Delhi to Chandigarh, I had requested for deactivation in the first week of DEC 2009. I was persuaded by Airtel not to get connection deactivated and instead get same RELOCATED to CHANDIGARH. I received Airtel,s message dated 1/1/10 stating that 50% rental discount of 15 days shall be given. Further Airtel executive confirmed over telephone that I will not be charged for roaming in Chandigarh and Airtel Punjab region shall approach me for giving new number. When no one approached me till 15th, I contacted 121 who informed that there is no such plan for non charging of roaming. This was a surpise to me being contrary to what Airtel 121 had been commiting earlier till 1.1.2010. THIS SHOWS THAT THERE IS IMMENSE CONFUSION WITHIN AIRTEL AS CONFLICTING STAEMENTS ARE BEING GIVEN. 121 (AIRTEL CUST. SERVICE) HAS TAKEN MY REQUEST TODAY FOR IMMEDIATE DEACTIVATION OF CONNECTION THROUGH REQUEST NO. 30470929 & HAVE ASSURED THAT THE CONNECTION WILL BE DEACTIVATED WITHIN 24 HOURS THAT IS BY 17TH JAN 2010.
KINDLY NOTE THAT IF IT IS NOT DONE, I SHALL NOT BE LIABLE TO PAY FOR ANY CHARGES BEYOND 17TH JAN 2010. KINDLY DEACTIVATE AS ABOVE AND REFUND MY SECURITY IF ANY AFTER ADJUSTING PAYMENT UPTO 17TH JAN 2010. IF STILL I HAVE TO PAY SOMETHING UPTO 17TH JAN. THEN PL FORWARD UR BILL AFTER DISCONNECTING AS ABOVE.

My no. is [protected]. I hve noticed that my airtel bill amount exceeds the limit though i dont call much. Kindly therefore, send me the monthly bill by email so that I can cross check the bill amount with the no. of calls made by me. Kindly do the needful at the earliest & oblige.

This is with regards to a new Airtel connection we took on the name of Maxposure Media Group. An executive from Karshni Solutions name Rohan came & gave us SIM. You’ll be surprised we took the connection on 9th Jan 2010 & till date the number has not been activated. The concern person is not taking our calls and if we call from any other number he picks up the phone and says he’ll get the number activated.

Please find below the details:

Name of The Agent: Karshini Solutions
Mobile Number issued: [protected]
SIM No:[protected]

We have already lodged complaint at Airtel customer care, complaint number is 30447230.

Apparently, lot of fraud complaints have been registered against this agent, we checked on Google. We got lead of the agent from 121, I wonder what kind of agents Airtel has.

BIG COMPANIES...BIG BLUNDERS!

At dated 15/01/2010 I had got installed airtel digital tv by sai communication 884, T.P.Nagar Meerut u.p. after one hour the setupbox got hanged. There is a problem of hanging setup from time to time. I got realised that the Box is already used somewhere.Airtel installation peoples are supplying old/used setup boxes.

Anil K. Singh
Ganga Nagar Meerut
[protected]

Around half an hour back today (Jan 16, 2010), I got missed call from the number [protected].

When I called back at this number, I came to that It was from Dubai and the
caller said that he is calling from Dubai AIRTEL office. They informed about the lottery which I won worth 10 lakhs.
I aske the name - it wa some Mr. Vijay Kumar(probably fake)
The person asked me to give my account number so as to transfer money of Rs.10 lakhs.

He also said that around 130 Airtel number won this lottery.

This call deducted huge amount from my balance in mobile.When I called to
Airtel Customer Care, they said there is no such office in Dubai.I
was shocked that how someone got my Airtel number and trying to get information like this.
I request Airtel to take strict action against this number - or the series of numbers as mentioned above by other users.

Airtel is a brand, and I've been its customer for around 10 years - it should should consider this kind of complaints pretty seriously.
Any amount of money deducted may be re-imbursed back - thats a suggestion.
I hope Airtel keeps up to their brnd vlue and not let it get tarnished like this.
SIncerely

Hi,
I had taken the Airtel Postpaid connect in the plan offered by my company and Airtel Sales Executive( Mr. Mateen). The GPRS charges he had offered are Rs.199/- unlimited for the month, but my Nov. 09 GPRS charges in the bill was Rs 804/- and the Dec' 09 is around Rs1600/-. I had mailed several time to [protected]@airtelindia.com and called Airtel Service call center. But unfortunatly i never got positive feedback and no one is working on that. i really surprised when i saw to this month bill with huge GPRS charges. i was following from the last bill,, i had paid as i dont wnt interruption in my services.

My brother Shaival Chatterjee has an Airtel Prepaid Mobile Connection No. being [protected].We got it recharged with Rs.25,but to our surprise the balance started decresing without our knowledge everyday.
Upon calling to the Cust Care on 15.01.2010,they told us that a Joke SMS Service charging Re.1.00/SMS/day has been activated on 28.12.2009 by us which is entirely false.
It is the 4th time we have faced this sort of a problem with Airtel Prepaid in which they have activated a Service without our knowledge & consent & are blaming us insted for this.
Please help us in this matter.

Regards
Kunal Chatterjee

To,
The Marketing Head
Bharti Airtel Ltd.
[Sub. Denial Of Broad Band Connection Even Advance Payment Released]
Sir, on 6-1-10 I contacted your retail officer Mr. Aashish [Mob. No. [protected]] for a broadband connection [a gift to my newly wedded daughter] Neha Joshi 532 ka/217 ka, Pandeytola Aliganj Lucknow.
After a satisfactory site survey he along with Mr. Naveen , sales executive [mob. No. [protected]] made paper formalities [form sl. No. 135746] and collected a cheque of Rs. 1800/-[no.505170 date. 6-1-10 bank of Baroda] as three months advance rent with an assurance of connection within 48 hrs.
On 8-1-10 at my third reminder he informed me that it is unsure to install the connection because of lack of infrastructure at site and he will give me final yes or no before 5 p.m. which he never did.
On 9-1-10 I made a call to him but no response, bounded me to stop the payment of cheque to avoid any foul play which cost me Rs. 57/- as stop payment charges.
Now is this the real performance of AIRTEL making tall claims to be the No. one efficient service provider with such irresponsible and poor performance team.
May I hope to hear some words at the earliest from you for such humiliation and embarrassment by AIRTEL.
Regards.

R.S. SHARMAA
D-1/80 Sector F JANKIPURAM LUCKNOW
MOB. [protected]
[protected]

I had recharge my Airtel prepaid Connection with Rs.444. The problem is that The amount is not updated into my regular a/c. I had talked to customer care and they said that try it with *123*5# number. I called and it says that your dedicated a/c balance is Rs.444 and expiry date is 1 month. I haven't opt for any dedicated a/c and never asked for any other a/c.


PLs consider at the earliest.

Hello,

There are constant calls (minimum 15) and messages from this airtel number [protected]. This person is really creating troubles. This person keeps calling till you don't receive the call and use all free modes of SMS from internet to trouble other. Please track/audit the calls made by from this number to other numbers on 9-Jan[protected] PM. Its irritating. Kindly let me know how can i avoid calls and messages from this number. Airtel Service Center, you help will be truely appreciated.