Airtel USB Modem — disappointing performance

USB Modem Airtel — No speed atall. Highly Disappointed

Dear CRM (Airtel),



I am highly disappointed with the Internet Speed which is given by my Airtel USB Modem. It has been around 1 month since i have purchased the instrument & I was told before taking that the instrument would given upto 200 mbps & above speed. But, it hardly gives 5 to 6 mbps. I am not ablt to open any web sites & thinking about uploading any photos is a sheer waste.



I want to return the instrument back & get back my Money, which is around Rs. 3500 & Rs.1000 as a security deposit. I have used it not even for 5 day in this 1 month period. Request you to consider my case & take back the instrument.





Regards,

Rashmi

Airtel USB Modem — very poor speed at usb modem

I have purchased a USB Modem from airtel two days ago. I am getting speed of 0 kbps to 3 kbps. Some times once in an hour reaches to 5 kbps too . It has reminded me of 12 years old net connection services. I have tried to lodge complaint at Local Kanpur office and on airtel Customer care but in vain. Customer care says it is an hardware problem so talk to local office and nobody at Local office is ready to attend the complaint.

What should I do ?

My connection no. is [protected]

Kanpur (UP)

simple i also purchased the same modem yesterday it sucks what i planed is go and scold the basters they are begging us for money in this way mate...

Hello All,
I have recently purchased and the mails below should speak for themselves.
[protected][protected]-----
Dear Airtel,
I have recently taken the Airtel USB Modem connection, Unlimited plan. The purchase was made from Touch Tone Marketing. I have immediately informed and mailed the customer service after figuring out that the connection is 256 Kb/s which connects at only 5.0 Kb/s and has been of no use to me.
I did not receive any communication from the customer service, i did inform Touch Tone associate and he visited the Airtel Customer Svc located on the 100ft rd, Indiranagar, and was asked to send the customer with the laptop.

I did go on 9th july to the same Airtel center and was informed that the Touch Tel associates shall sent a technical person to check my connection.

Let me make this very clear!!! i am not going to afford to waste my money on a pathetic product and the customer service offered to me.
I would request you to kindly put this issue on the highest priority on your agenda and have this resolved ASAP!!!

It would not be my concern if the area i stay has no good connectivity as this was one of the reason i was told might be the issue, but shows full coverage on a Airtel mobile and the interface.
Get one thing rite if the infrastructure or the back bone for the service is not in place than please dont market your products to those areas.

I look forward to an immediate response on the same, or will go to an extent to write to the corporate office demanding a refund!!!


Airtel Ac no: [protected]

Thanking you
Sudarshan Naik Borker

REPLY TO MY MAIL
[protected][protected][protected]
Dear Mr.Sudarshan,

Greetings from Airtel Telemedia Services.

With reference to your email dated 11th July'09, we are unable to see
the telephone number in your email. Please write to our customer care with
your Airtel Telephone number for further action. If complaint is registered
with customer care and you are not happy with the resolution,
please contact the Nodal officer.

We would like to appraise you that Nodal officer and Appellate authority
are escalation desks where you can call up if your issue/Complaint is not
resolved upto your satisfaction at our Call Centre. Kindly allow a maximum
time of 10 working days at Nodal officer's desk and 3 months at Appellate
for quality
resolution of your issues.

For speedy resolution of your issues/complaints always call up at our call
centre (121 from your Airtel Landline or 44444121 from Non Airtel Landline)
prior to calling Nodal or Appellate.

Please address to appellate id only if your query or complaint is not
resolved
to your satisfaction by our Nodal Officer.

Assuring you our best of services.
Yours sincerely,

Nodal Officer
Bharti Airtel Limited
[protected][protected][protected]-

Thank you Nodal officer!!!
I was'nt expecting this reply, infact i was hoping that i would receive some assistance to help me resolve this issues ASAP!!!
My contact details had been taken at you Airtel Customer Service and i have not yet been contacted.

I regret my decision for not checking the reviews online before taking this connection and also read about the customer service.

Please do know this is no Govt organization where you people just keep forwarding concerns to various departments.
I would have appreciated if you had intervened in this matter, to help resolve a customers grievance.

I would have to speak to Mr. Sanjay Bhambri directly to get his attention to this pathetic customer service and delays for reasons not know to us!!
Also i dont understand this '' we are unable to see the telephone number in your email'' ???

only if you read my mail till the end!!

Thank you for your great support and customer grievance handling skills.
[protected][protected]--------

WHAT DO I SAY???? TRUE!! WE SHOULD BOYCOTT SUCH MISLEADING PRODUCTS IN THE MARKET WHO CLAIM TO BE THE BEST BY SIGNING KARENA KAPOOR AND OTHER BOLLYWOOD STAR TO PROVE THEIR BRAND PERFORMANCE.
MY ADVICE!! TO AIRTEL: SPEND THE REVENUE ON R&D OF THE PRODUCTS SO IT CAN BE ACCEPTED BY THE END USER AND RECOMMEND THE SAME TO OTHER POTENTIAL USER.

Brother atleast you have some service be happy for that

Read my case below solution is

(Just forward a mail of your experiance with Airtel to your friends so that more people will aware of it
Then they will make a good decision just forward the mail )

Airtel USB MODEM Tourture
I've taken USB Modem on 29th Aug 09 from Bannerghatta Main Road Airtel office Bangalore by paying Rs 4000 ( four thousands)

On 10th Sep 09 connection has suspended without my notice when i contacted Airtel customer care they intimated me that Verification department ordered them to do it.

Then i requested Airtel department for Verification Customer care lady informed they will be coming my home on Saturday (12th Sep) so i was waiting for them from 10 AM to 7 PM nobody came

Sunday holiday, so called on monday directly to Venkat - (USB Model Sales guy Airtel) - Bannerghatta road where i got the hardware and SIM. he suggested me to contact nodal officer Meenakshi

On 14th sep 2009, Afternoon at 1 PM Airtel verification executive came to my home done the verification and took my signature and promised me that SIM will be activated in another 3 hours time. as promised i got my internet conenction back at 7 PM in the evenning same day.

On 15th Sep 09 again it's not connecting when checked with Airtel they are again telling verification is not done. so outgoing has been barred . then who's the person who came to my home on 14th Afternoon, ?

Complaint no :[protected][protected] TWO COMPLAINT NUMBERS

I feel Airtel is un organised company more over they are buggers better don't fall in their net
Please go for Reliance or any other wireless internet providers, you may feel slow internet connection but toruture & outgoing proof you will get



Regds
Aravind

I am totally agree, I also in the same shoe now & decided to stop using.

I don't appreciate the behavior of Mr.Sudarshan..