Airtel Complaints & Reviews

MY AIRTEL DIGITAL TV CUSTOMER ID IS [protected]
MY CONTACT NO. IS [protected]

COMPLAINT IS AS FOLLOWS
I GOT THREE MONTHS FREE ECONOMY FREE PACKAGE AT THE TIME OF
PURCHASE OF DIGITAL TV. WHICH IS EXPIRED ON[protected] SO
THAT I HAD RECHARGED WITH 175 AND GIVE THE REQUEST TO CHANGE
MY PACKAGE WITH VALUE SPORTS FROM[protected].BUT this effect
is given from[protected] and my free package channels is closed
so i will inform my vailidity of[protected] and give requet that
my package is change from[protected].
so my free package is started.But at[protected] my package is
not changed.When i call for that they told me that this package is
not changed for 1 month.
your senior Customer Executive Mr.Sameer told me that your package is changed
within 1 hour But my package is not changed.
Why should not give correct information by your customer executives.
please change my package to value sports as early as possible
and extend my validity on the basis of value sports
give me Favourable reply
my Mail id is [protected]@gmail.com
[protected]@yahoo.com

Sir, MY BROTHER RAJEEV GOYAL RESIDING AT AHMEDABAD & WORKING IN RAILWAYS. RAILWAY HAS GIVEN 1 CUG CONNECTION TOHIM. AFTER SOME TIME AIRTEL STAFF CAME TO HIM AND GIVE 1 SCHEME THAT 3 EXTRA CUG CONNECTION WILL BE GIVEN TO FOR UR FAMILY MEMBERS, WITHOUT ANY CHARGES,AND U CAN TALK IN ZONAL AREA FREE WITH ALL OTHER CUG PHONES,AND U WILL GET 25/- RS EXTRA FOR USING WITH OTHER PROVIDERS LIKE BSNL,IDEA .... BUT TODAY ON DATED 01/10/2011 , SUDDENLY 1 MESG COME AND TELL THAT YOUR PLAN CHANGED AND YOU WILL BE CHARGED 140/- PER MONTH FOR 1 CONNECTION.SIR ALL CUSTOMER HAD GIVEN THESE NOS TO THEIR WARDS OR FAMILY, NOW IT WILL BE VERY DIFFICULT TO CHANGE THE NUMBER AFTER EVERY 3 MONTHS. MY COMPLAIN IS THAT HOW CAN COMPANY CHANGE THE PLAN.THIS IS A CLEAR CHEATING,FIRST THEY MADE CUSTOMER & THEN CHARGE THE MONEY. IS THERE ANY RULE FOR THAT ? HOW CAN THEY CHANGE PLAN, THEY DIDN'T TELL US THAT THE SCHEME WILL FOR LIMITED PERIOD,THEY TOLD US, THAT U CAN KEEP THIS PLAN, TILL YOUR WISH. NOW THEY ARE DOING CHEATING, PL DO SOME NEEDFUL STEPS. IF ANY COMPANY DOING,THESE TYPE OF CHEATING , THEN THEIR LICENCE MUST BE WITHDRAWN. THANKING YOU, JAY ANNA...

I HAD RECEIVED SMS FROM AD-AIRTELTV ON 06-09-11 REGARDING "REALIGN OF THE DISH" AFTER CONTACTING OF THEIR REPRESENTATIVE, BUT TILL DATE NOBODY HAS CONTACTED OR TURNED UP, THE PROBLEM IS HOW WE CAN LEAVE OUR PREMISES, AFTER HIS
CONTACT IF WE ARE OUT OF STATION, WHAT SHOULD WE DO? IN THIS REGARD WE REQUEST THE COMPANY TO FINALISE THE MATTER IMMEDIATELY AS NEARLY 1 MONTH WOULD BE OVER ON 06-10-11

I had a broadband connection from airtel which I discontinued two years back after paying all dues. But I kept getting calls from Airtel to pay my bills for the same number. After contacting relationship centre, one week back, I find that the number is still operational at a different address but under my credentials including Name, mobile number and email ID which is why I was still getting the mails and call from Airtel. I tried contacting the customer service but to of no avail, they say that the number or account number is not valid. The relationship centre guys tried but could not solve my problem. I tried contacting people at Airtel office in Indore but they are not available. I got calls from some advocate in Mumbai saying that a case has been filed against me for not paying bills which amounted to around 7500 INR. I hold an airtel mobile number also which has been with me for the last 4 years and never can anyone find any instance of me not paying my bills. I had always been very prompt at paying all my bills. This is classic case of identity theft that can happen to anyone. Also shows the negligence of Airtel at guarding the information of customer or verifying the addresses.
Can anyone help me??

Hi!
This is Mohammed Mujahid Khan
from Hyderabad.
my airtel num is (+91 - [protected])

when i purchased a new airtel 2g simcard and activated of Rs.98/- Gprs plan i get 15-20 kbps insted of 30 kbps speed,
but after a month again i activated this plan I am getting average speed of 2-3 kbps instead of 30 kbps here.
i am using Nokia 6300 handset. The gprs speed is very poor. I complained customer care.
but these persons are just showing their blank faces and also doing nothing. Is this your services.
and i tried 3g also on this same number in sonyericssion k800i 3g handset in this 3g plan also i am getting 15-18 kpbs instead of 3.6 mbps
day by day the speed is decreasing.
there is a average grps speed in 2g is 30 kbps, and in 3g 3.6 kbps. then why you people giving 2-3 kbps in 2g and 15-18 kbps in 3g.


i hope you will solve my problem as soon as possible

From,
Asha gupta,
C-39-a narendra nagar colony near railway station
sehore[M.P.]


To,
Customer care,
airtel broadband,
Madhya Pradesh


sir,
my telephone no. is[protected].We have paid bill for six months under airtel half yearly broadband plan but still we got a bill to pay.We have paid the bill to airtel office sehore.My receipt no. is 347460 dated[protected].My mobile no. is [protected].so please update my payment

Your sincerely,
Asha gupta

hi this is manikandan

AIRTEL customer support is very poor. they did not give a message when they change the booster plan. the always change the benefits of the plan. if they are change the benefits means they have to inform the customer. but they are not.

before the plan is 39 with the benefit of 4000 local and national sms free and 0 talktime. that was the good plan. but now the plan is 52. 100 local/national sms per day.

since they did not intimate the change of benefits for the plan 39. that is for 39 booster pack we can send only local sms.
i lost my money rs.39.
so very poor customer support.

I am user of airtel mobile network.From last three months a service AIRTEL BLOG activates in auto without my knowladge and an amount of Rs 10 get deducted from balance amount.I talked to customer care service regarding said problem,they told me that i have activated this service but i never did it.Till now compny have incurred a loss of Rs 30 to me on monthly basis. I request you to take appropriate action against airtel so that in future nobody has to suffer because o[censored]nproffesional attitude.my mobile no is [protected]

yours sincerely

i have made an request to PORT my connection on 20.07.2011 from AIRTEL to some other company. on 23.07.2011 airtel representative called me and requested me not to port any where.......he also offered some benefits to continue with the company but when i received my bill for August'2011 i was shocked to see that the commitments were fake and no benefit is given to me. i wrote an mail to [protected]@in.airtel.com but they are just wasting my time and their also....an absolutely new person is replying my mails and after every 3rd mail the new person is again asking the entire story from the beginning.

i think this company is now expert in making fake commitments and they do not want to retain their existing customers..

I used Airtel internet for two days whose total volume was 7506Kbytes and as per plan i was told that it is 10paise per 10 KB , so as per usage it should be Rs 75 only but I was chaged Rs 2300 for that two days internet.

Name: Jitendra Singh
Mobile no: [protected]
service provider: Airtel postpaid
Bill No:[protected]

Hi this is jamuna from tamilnadu

My mobile number was under registry on DND service

I want to unsubscribe the DND service. [protected]- this is my mobile number

PROBLEM FACING FROM PAST ONE MONTH:

> Unable to de-register/ cancel the DND service

> Unable to connect to customer care no:121 from my mobile

> Struggling from past one month to contact customer care no 121

So kindly look into this issue and resolve it on an PRIORITY basis.

To
Airtel

Sub.: Irresponsible Sale team leader & False commitment.
It is very disgusting from your part that you have very Irresponsible Sale team leader who firstly make False commitment than never responds.
In my case I applied & paid advance for net connection SURF 699 vide CEF No 2713984dt. 19/09/2011. I was promised that I would have Net connection up to 26/09/2011. As being a Chartered Accountant we have to file ereturns of Tax audit up to 30/9/2011. But till today despite hundreds call Mr. Soumya Ranjan Parida never attended my call. For this false commitment I had to suffer a lot and I lost my hours in cyber café to file returns.
It is Shameful that Sales personnel make commitments to sale products / services they don’t bother the reputation of the company or The company itself trains the people to do so but in my case please don’t think that I will left the matter so easy .
MANOJ AGRAWAL
MOB. NO. [protected]

Dear Sir,

I am one of esteemed airtel prepaid customer (Mobile No: [protected]) Since last 5 years. From last few days frequently i am getting messages showing that "You have been renewed for Thebigfatfreestore subscription service from Airtel. You have been charged Rs.5/-. Latest games http://httpgclub.in browsing charges @10p/10kb." .

Messages are coming from AD -54321.

The above mentioned messages come on three days ie.., 21st sep,2011, 22nd sep 2011 & 30 Sep 2011. inturn i have lost Rs.15/- from my balance which was unauthorized.

This reflects very badly on Airtel. So unsubscribe me from that service and refund the amount which i have lost at the earliest.

Regards

G V V S NARAYANA RAJU
[protected]
ANDHRA PRADESH

My blackberry plan of Rs 399 was deactivated without any remainder from airtel. Even after following all the procedures and Rs 399 deducted from my account for reactivation, my plan still remains suspended. Customer care executives seems to be inexperienced regarding grievance redressal as all the deadlines of 4 hrs and 24 hrs have lapsed. I also tried to contact nodal officer o[censored]P(W) circle but mobile no is not responding and no response of any email regarding my complaint.

sir
We are using Airtel postpaid CUG plan...since many months we have complained regarding network problem in our area...but company gives fake promises and gives a call most probably everyday that we will solve d problem since last 5 months but uptil now its not solved.we have complaine 999 times at bhavnagar office and mailed upto nodal desk but no positive response from such a company just fake promises nothing else...
now idont know wat to do?can u help me out plz...
my number is :[protected]
Network Problem Area: Naimisharanya, sidsar road,Bhavnagar.Gujarat.

Hi,

Today morning around 8:30 am I received a blank call from [protected]. When i called back on the same number, Person pick the phone and told me that he is calling from Mumbai Airtel office and your number won the 25 lacks. to get this amount you need to check the number on the back side of sim it that match with the number (provided by the caller) then call us on the same number. I don't wish to receive any anonymous call like this in future. So, I request you to take my complaint and I appeal a quick response.

Could you please let us know how they peopple get to know the back side number of my sim card ?


My Number - [protected]

Thanks,
Narendra Yadav

Wrong deduction of balance due to unwanted services and activation o[censored]nwanted services
Dear sir I am PRITAM MOHAPATRA form Odisha (Cuttack). This company activate unwanted services without information on my mobile and wrongly deduct the balance. Customer care service of this company also very bed. When we contact on customer care the call never connected sometime it connect. And customer care executive told me sir not available our system. Please help me
my airtel mobile number is -[protected]

My name is Rakesh Vij & I am using Airtel Land line no.[protected] at my garment showroom in Dr Mukherjee Nagar which is connected with Credit/Debit card swipe machine. Since 7th Sep'11 above mentioned land line is dead for which first complaint was registered at your customer care no. 44444198 on 8th Sep'11 morning. I was not given any complaint no. but was informed that phone will be operational by evening same day but nothing happened & phone was not repaired.

After that, on 9th Sep'11 morning, when I inquired about the complaint booked on 8th Sept'11, I was shocked to hear that no complaint has been booked for above mentioned landline on previous day & fresh complaint was lodged. This time I had to request repeatedly & forcefully for getting complain no. 3793652. Since then I am trying almost daily for repair of land line but all the complaints requested on 10th, 12th, 13th, 14th, 15th, 17th, 20th, 21st, 23rd & 24th Sept has fallen to deaf ears & my phone line is dead from 7th Sep'11 till date. Above all, I have been charged Rs 10 to 25 for each call I made to Airtel customer care.
As informed you earlier that this landline is connected to Card Swipe Machine, I am loosing the sale of Rs 25,000 daily since customer in unable to use their Credit/Debit card.

Inspite of repeated follow-ups at Airtel customer care, their nodel office & appeallate office in Delhi, no action has been taken for repairing of landline & compensation occured towards sale loss of more than 5 lakhs.

Rakesh Vij
Phone No. [protected]

Dear Sir,

I want to mention that due to false assurance and information by Airtel DTH call center, I faced a lot of hardship initially, which made me lose one work day due to false promise of installation the next day if I book immediately online.

However, I must say, I received the Airtel DTH product today and was installed as well and working properly, thank God !! However, the persons who came to install were never aware about the next day installation as they had received the order yesterday evening. So false committment created a lot o[censored]nnecessary stress and tension.

If really any Airtel personnel is reading this, I would request them that they need to ensure that customers are not being unnecessarily taken for a ride by call center at the time of purchase/enquiry. We do appreciate true facts.

Rest assured, the picture quality and after-service locally was good. And I hope it remains the same all throughout its usage. I thank the support team who called up after numerous complaints and mails and ensured my order was processed duly in their actual stipulated time.

Rgds,

Anil

Hello,

I am Navin Kumar Bhairi, My cellphone number is[protected]. I raised a complaint against poor signal problem due to which I am loosing my business and work every day from last months time.

I raised a complaint on this on 15th of this month and they told me that they will resolve it on 26th-October exactly before 11.29 am (this part is really funny). However they didnt resolve this problem and they didnt even communicated this to me.

After I have escalated this call to a person named (Shravanthi), She told she will resolve it by 48 working days. I called exactly 24 hrs after and They were telling me that they will resolve it after 5 days.

One important thing I have to mention here is 'I WAS CALLING ALL THIS TIME'. they didn't even communicate with me of all these things.

Now I will have to see how will they resolve my problem. I loose money due to business related calls. I will have to go all the way out of this street to make a call. Not sure what I will have to do when it is raining.

Regards
Navin K [protected]