[Resolved]  Airtelindia Postpaid Mobile Connection — breach of trust

The customer care cell,
Airtel.

1. it is extremely shameful what has happened to an honest customer of your postpaid mobile connection.
2. my wife rashmi verma was having airtel mobile postpaid connection connection no. –[protected] @ address of 6329, rajiv vihar, manimajra, chandigarh.
3. i happen to be a neurosurgeon in the armed forces & thus have to move frequently on transfers & when that happens my family too moves with me.
4. i got transfer orders for lucknow & sometime during first week of feb 2008, I personally submitted the application signed by my wife for closing the connection & also the amount due at your collection center at SHOPPING COMPLEX, MODERN HOUSING SOCIETY, MANIMAJRA, CHANDIGARH.
5. today at around 1650 hrs one mr mukesh calls me up on my mobile and claiming to be SOOCHNA ADHIKARI, TEES HAZARI COURT DELHI asks my wife to talk to one lawyer (? yours) who informs us that an amount of rs1124.00 is due on the above mentioned number and that it has to be paid immediately(SICKENING AUDACITY!!!) which we did anyway(vide online receipt no[protected] & VOILA!!—we were told that the connection is STILL ON ! that too we intend to close tomorrow –atleast try to close by reapplying & hoping against hope that this application too does not meet the same fate –given the proven efficiency/honesty of your staff on ground.

POINTS TO PONDER
A . what does the customer do? Do expect all your customers to maintain the receipts for next one year to prove his honesty?
b. I know I can never prove it in a court of law but ethically it is your word against mine-who is more honest---you decide.
c. whether the finance ministry agrees to make amends to the pay commission or not ---GENTLEMEN, THE NUCLEAR CAPABLE MIGHTY INDIAN ARMY PAYS ITS OFFICERS ENOUGH TO LIVE RESPECTFULLY
& HONESTLY.
d. what about circumstantial evidence----has a single call been made from that number after 2nd week feb2008?
e. what about circumstantial evidence---- has a single call been received at that no after the official 7day grace period(I didn’t ask for it, I was told it was your companys policy--& I was mighty impressed imust say!!!)?
f. what about circumstantial evidence---- you dot need to call Sherlock holmes or jasoos karamchand to see that there were ONLY INCOMING CALLS the last 7 days—those were the free incoming calls allowed by you during the grace period.
g. talking of Sherlock holmes-why don’t you do some introspection at your end.do you believe in good housekeeping—or do you simply leave the job of record keeping to your customers.if you do then how about looking for some TORN COUNTRFOILS IN THE BILL BOOK of your above mentioned collection center.he DID give me a bill I am certain.
h. talking of Sherlock holmes – if you have such good sleuths who could trace my tele no at lucknow – does the popular brand name airtel does not have the decency of giving me a call before taking the matter to the court?
i. I am not sure whether I gave my forwarding address – if I did it is all the more disgusting on your part not to have even written to me—so much for your slogan—BATEIN GIRA SAKTI HAIN SOME STUPID DEEWAREIN…SIC!
j. If you do some record check you will realize that we also had opted for your landline connection at the same address either on my wife/ my name which we promptly got disconnected within a few months-- would you not like to know the reason –FRAUD—we had also complained against your staff --one mr mishra ---so much for your track record!!
k. Never again will i opt for an airtel connection in my life. May you become the biggest telecom firm in the world by the huge profit of Rs 1124.00.
l. I am thinking of writing to army head quarters to advise fellow brothers in uniform about this incidence & to think twice before opt ing for your services.You think it is funny don’t you—so did ms mamata banerjee think when tatas said they will quit.
m. What can you do?? Keep the money, do some record check &say sorry atleast.
Saurabh kumar verma
Leiutenant Colonel
Dept of Neurosurgery
Command hospital
Lucknow
Ph-[protected](thankfully vodafone, not airtel!)