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My bag broke after the second trip. Apparently Delta baggage handlers dropped or threw something heavy on the back of my bag and dented the metal enclosing the retractable handle. Now it does not retract. It will be about $45 to repair it. I bought the whole set for $74. Guess that is why it broke. I have no-name suitcases that have traveled many, many times with the airlines and this has never happened. When I shop for a new bag, I will be sure to see how strong that particular mechanism is and how sturdy the area is surrounding it. To find a repair center, go to www.americantourister.com.
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I have purchase one American Tourister Bag for Rs 2410 65 CM Red from Big Bazaar at Kota Rajasthan India on may 16, 2010.
It broke in one trip of 10 days in India
I am wondering where to get it repaired.
Even ordinary unbranded bags survive many trips.
It broke in one trip of 10 days in India
I am wondering where to get it repaired.
Even ordinary unbranded bags survive many trips.
I bought American Tourister bag from Walmart USA, with in one trip the trolley broke and the wheel is also almost gone. The quality is very bad. I gave it for service at Twenty 4 Luggages at Jayanagar. They don't even bother to tell you, how long it will take. When I called them, they told me to call the service engineer. Am I suppose to call their service engineer. Service Engineer then tells me that its the shop fellows responsibility and not his. I raised a complaint on American Tourister Website, but no response from them also. I would advice people to not buy any product of American Tourister. Pathetic service, pathetic quality.