[Resolved]  AVA Merchandising Pvt. Ltd. — Order No.[protected] of CHARISMATIGUE BUDDHA

AVA Merchandising Pvt. Ltd. — Fail to refund and Poor Service

Dear Sir/Madam,

My name is Amit Narayan Prasad and I have a ABN AMRO Credit Card. I received one offer from ABN AMRO for a free Wrist Pearl Watch against payment of Rs. 490/- handling charges. This offer is being marketed by AVA Merchandising PVt. Ltd.
On 8th August 2008, I ordered this wrist watch telephonically (tel.:[protected] to AVA Merchandising and my order no. was[protected]. I wanted to present this watch to one of my known on 22nd Aug. 2008. I also received one confirmation SMS on my mobile that my watch will be delivered within 14 days.
I followed up for its delivery several times by calling the helpdesk tel.:[protected] but the AVA representative used to make false promises for the delivery. Ultimately I requested for cancellation of this order on 22nd Aug. 2008 since I was loosing the day on which I have to present this watch.

After a week, I called them again to know the refund status, but surprisingly the AVA representative said that no such cancellation request was received from my end. And to aggravate this issue further they said that delivery will take place in the end of first week of September 2008. I spoke to the supervisor Mansi Madan and explained everything to her, she said that my order has been already sent to courier service for delivery and I have to refuse the delivery of this watch, then only I can claim my refund back. The delivery from courier company took place on 13th September 2008 and I refused to take the delivery, I wrote the cause of refusing the delivery on the invoice also.
I have been following up with AVA for my refund and today I spoke to AVA representative Miss Sonia Gangmei, and against all audacity, she said that I have received this delivery and there is no information regarding my refund.

I am completely harassed with this poor and pathetic service and response from AVA Merchandinsing Pvt. Ltd.

I am, therefore, forced to file this complain against them on the aforesaid ground and I want Consumer Forum to take proper action in this regard so that this type of cases should not be repeated in future against consumers.

Kindly reply this mail with the line of action you would take against AVA Merchandising Pvt. Ltd.

I had placed an order for Victoria Jewellery set and received the same defective. Compalint was registered by me on 21/08/08 and as on date no steps has been initiated for replacing the same. Whenever I made complaints., a weeks time is requested and still the request continues.

Personal Details
Order Form No.[protected] [8/25/2008 2:07:15 AM] Customer Name ASHISH MISHRA Phone No

Email Id Address A 202 SHALIBHADER AVENUE VASAI NALA SUPARA LINK ROAD BESIDE MEDICAL COLLAGE NALA SUPARA EAST THANE 401209 [protected]
Mobile [protected]
City thane State maharastra
Pin Code 401209 Flight No IVR
Sector From IVR Sector To IVR
Credit Cared Details
Company MC Credit Card No. 5546xxxxxxxxxxxx
Date of Issue 1/1/1900 Card Expiry Date 7/1/2010
Payment Details
Invoice No. ADV/20/29853/08-09 Payment Status. Fully Paid
Receipt Date Cheque No. Bank Details Cheque/Draft/Cash Amount Payment Mode
8/26/2008 R14137 Standard Chartered 950 Credit Card
Order Details
S. No. Product Name Qty Ordered Instructions Status
1 CHARISMATIGUE BUDHA, CHARISMATIGUE BUDHA -P CODE-913 1 Dispatched
Dispatch Date Dispatch Agency AVA Bill No. Product Code No. of Packets
9/3/2008 5:51:04 AM Blue Dart [protected] 913 1
Employee Involved in Order Processing
Order Taken By AMIT DHANOLA On 304857
Order Processing Done By sinha r sinha On 8/26/2008 12:04:22 AM
Stored Transaction Done By 1. product_name sinha r sinha [CHARISMATIGUE BUDHA -P CODE-913] On 8/26/2008

Shipping Done By C Varun Kr V On 8/26/2008 12:08:44 AM

Order Form No.[protected] [8/8/2008 1:11:39 AM] Customer Name AMIT NARAYAN PRASAD Phone No
[protected]
Email Id Address 308 HINDON HEIGHTS SEC 4 VAISHALI GHAZIABAD-201010 [protected] [protected]
Mobile [protected]
City GHAZIABAD State UTTAR PRADESH
Pin Code 201010 Flight No IVR
Sector From IVR Sector To IVR
Credit Cared Details
Company AAA Credit Card No. 5415xxxxxxxxxxxx
Date of Issue 1/1/1900 Card Expiry Date 1/1/1901
Payment Details
Invoice No. ADV/19/36715/08-09 Payment Status. Fully Paid
Receipt Date Cheque No. Bank Details Cheque/Draft/Cash Amount Payment Mode
8/9/2008 T34671 ABN AMRO 490 Credit Card
Order Details
S. No. Product Name Qty Ordered Instructions Status
1 MONALISA PEARL, MONALISA PEARL WATCH MODEL NO 1006- P CODE -903 FREE GIFT[protected] Dispatched
Dispatch Date Dispatch Agency AVA Bill No. Product Code No. of Packets
8/30/2008 3:27:48 AM FIRST LOGISTICS[protected]
Employee Involved in Order Processing
Order Taken By TULIKA SHRIVASTAVA On 296308
Order Processing Done By vdf dvd hjh On 8/9/2008 4:37:57 AM
Stored Transaction Done By 1. product_name vdf dvd hjh [MONALISA PEARL WATCH MODEL NO 1006- P CODE -903 FREE GIFT[protected]] On 8/9/2008

Shipping Done By DHARAM VEER D On 8/9/2008 4:46:12 AM
There Are 0 Query Available For This Order Form NoClick Here For Detail

i had also put my one odder but till date i am not reciving the same and all helpline no are not working in this AVA company

AVA Merchandising The Dream Merchant Is a Good Company but there CC Manager Yashovardhan Rao is a very Selfish person.my dear all friends who had ordered for product with this company this Msg for you.so please Bear with this person Rao he is very cheater.

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we did an excellent job on the lines of India, the Mid-east and the Red Sea lines,

My dear Fellow Friend,

Hope you have received the refund. Please let me know the status as I'm currently going through the same painful situation.

Thanks,
Antara