I completely agree with Aviva's poor customer service. I have lodged a complaint more than 15 days back and I just get assurances that the matter is under investigation. They mentioned a wrong address on the receipt & policy which was not as per the address proof. The policy was supposed to be of single premium. The policy never got delivered as the agent took the delivery to be delivered by hand and never gave it. Aviva did not bother to contact me when hey did not get the premium and converted the same to paid-up mode by adjustng premiums against the units. Finally the nits have almost gone down by 25% and now they do not agree their mistake.
My case is worst than others. I sent my premium cheque of Rs.100, 000.00 of a LifeLong Policy No. LLG1172827. Their Gurgaon Office returned it after 50 days as unpresented. I have now sent it to MD at their New Delhi office and to my utter surprise even after 30 days, it has not even acknowledged. They have also put my policy as paidup. The worst service in Life Insurance Field. Customer care is also painful - really a worst organisation.
Dr. Anil Kumar Agrawal
Mobile : 9412277705
I am fully agree with this. Worst service for AVIVA INDIA.
now I regret my decision for choosing Aviva Insurance. the worst thing is their website www.avivaindia.com not opening it's showing below message from google
This site may harm your computer.
A basic policy gives you risk protection which is the minimum you need to pay. You can opt for a base policy with no riders that may be affordable to you. ...
www.avivaindia.com/general_features/faq.asp - Similar pages
I am fully agree about the feed back. I am also one of the sufferer of world's worst customer service provider Insurance company Aviva. Aviva always remember customer at the time of collection of premium amount but never come back with the receipt of payment after paying the premium.
I my case I get 100 of calls/SMS at the time of premium due but never get single communication after submitting the check. N no. of times I have reported to customer care but all are in vain.
I simply fedup from it and planning to withdraw my policy.
I fully agree. AVIVA is a pain in the ass always. Their fucking customer service portal never works. Forget about online payment, they don't even have a premium receipt generation module. No one please take their policies any more. The *best 3rd rate customer service* I have ever come across.
I have make a request for chang of address and change of nominee, the aviva change the both but two months spend but i have not received original documents till date. I contacted with the no.2709046 ms.Deboshree, prachi and others say me that we have send the same to your address and till date we have not received the same. Its really painfull for me that we have received our cards and mobile bills in time but this fucking customer service documents cant received till date even after i have received my payment sleep within 10 days on make of request for change of address and change of nominee
Sub : Insurance Premium Certificate/receipt. w.e.f. 1st April, 2008 to January'2009
I have contacted many time for customer care, but I would not succeed to obtain the subjected PDF/soft copies for the purpose of submission to my current employer. Therefore I would request you to send us the above documents soft copy urgently. If any facility at your website to obtain soft copy of premium certificate, please let me know the website address.
I too fully agree, AVIVA makes me fool..AVIVA company executive & the broker Dr. Pramod Bansod gives me wrong presentation on the policy and I believe them and paid huge investment. Today I don;t have any option left other than to continue the stupid insurance policy and pay the huge premium. And if I go for the paid off option then they are deducting 75% of my total money that I paid to AVIVA.. does our government has any control on them.. I think I loose my all money and all has gone to Sachin Tendulkar.. This is suggestion to all new customer please please think 1000 times before selecting AVIVA or any similar companies..
I am fully agree that AVIVA India is the most faltu company in the world. I just come from AVIVA office. I have a insurance with aviva and paying 3yrs premium. Just to know I asked them how much I'll get if I withdraw the amount as I have already paid 3yrs. He told me that they will deduct 60% of my total premium !!!
After paying 3yrs, they will not give me the total amount, rather than they will deduct 60%. But as per the representative sent by them; that time they told that I'll never in loss !!! more over he told to get the full amount I have to continue 10yrs. If I kept my money in bank that is much good than all these 3rd classes MNCs.
I suggest all the ppls think 1000 times before invest with these faltu company.
I have paid three installments in a lifelong policy, the fund value has dropped to 77% of the original amount paid in three years, there is no way I can even get this amount now as there would be further cuts if I want to opt out (as high as 60%). This is totally different to what I was made to understand by the agent, I feel toally cheated and can do nothing except see the hard earned money go down the drain. At the same time other companies are providing reasonable returns.
The e-service of AVIVA is pathetic, switch over option does not work, transparency to the money invested and returns thereof is totally missing.
Sachin Tendulkar should be sued for advertizing in such AVIVA ads, he is a mean professional with no loyalty to country/club/ or the Indians at large, surely his miseries will further add up in the IPL, as it is, he and Saurav Ganguly were a big burden to the Indian team therefore no win in world cup during their era.
DO NOT VENTURE NEAR AVIVA FOR GODS' SAKE.