[Resolved] Bajaj Auto Ltd. & Bagga Link Services Pvt Ltd. — Substandard product quality of Bajaj Avenger 200cc coupled with poor service by Bagga Link Services Pvt Ltd. | |
I, Aman Chitkara, purchased an Avenger 200CC from the Kirti Nagar, New Delhi outlet on June 28, 2009. The vehicle registration number is DL 6S AC 6375 and the chassis number of my vehicle is MD2DGJMZZSCC17616 and the engine number is JMGBSC16675. I wish to register a complaint against Bagga Link Service Ltd and Bajaj Auto Ltd. for customer harassment, repeated negligence, misinformation, and substandard product quality on the basis of the following issues and encounters with the aforementioned companies. Within two days of my purchase, the fuel tank cover on my bike had developed a crack and some scratches on the fuel tank itself were revealed on the following day. I suspect that these scratches on the fuel tank were glossed over initially by the polish applied, at the time of delivery. I had also conveyed the same to Ms. Juhi from the Vasant Vihar pro-biking outlet during my first feedback call, and she suggested that it would be best to consult Mr. Charan Singh (Service Engineer, Bagga Link) at the Karol Bagh service outlet. In addition to that, the bike also required certain adjustments with the gear and clutch for which I approached Mr. Charan Singh. He dismissed the scratches and the crack on the fuel tank cover as usage related issues, and denied any manufacturing defects or handling practices prior to delivery that could’ve caused the scratches or the crack. However, he adjusted the play of the clutch and the gear lever to abate that gear shifting problem temporarily. I availed my first free service from the Kirti Nagar service outlet on July 19, 2009 after running a total of 512kms. The crack on the fuel tank cover had worsened since then, and bubbles had also appeared on it. When I saw that there were another four bikes at the service station which had a similar crack at the same position on the fuel tank cover, I approached Mr. Bhan (Service Engineer, Bagga Link) who in-turn had a word with Mr. Subramaniyam (GM Service, Bagga Link) who was also incidentally present there. I was told by Mr. Subramaniyam that the problem could indeed be with the manufacturing of the part, but they would confirm that and get back to me within one week when an engineer from Bajaj would be able to verify the same. I did not receive any calls from Mr. Bhan or Mr. Subramaniyam regarding this, and I myself had to approach Mr. Durgesh (Manager, Bajaj Pro-Biking) who got the fuel tank cover changed at the Karol Bagh outlet sometime in the last week of July, 2009. On the evening of August 13, 2009 when I was on my way back from Gurgaon, the bike stalled after several startup attempts. I called Mr. Durgesh and he suggested me to wait for 5-10 min and restart the bike after that. Despite of these intermittent starts and stalls, I could not manage to run the bike for more than some 200-300mts. I eventually had to drag my bike some 5km from IIT gate till my home in Lodhi Road. I also registered a complaint with the customer care center the same evening and spoke to Mr. Subramaniyam on the following day who assured me that somebody from the Okhla service outlet would reach my place the following day to inspect and repair the bike. After several days of trying to contact Mr. Subramaniyam and the people at the Okhla service station, Mr. Rajeev, a service mechanic at the Okhla service station finally reached my place sometime in the third week of August. They drained the carburetor and reset the idling rpm and said told me that the problem had occurred because of some water or dust particles that had clogged the fuel line. The same problem occurred on August 23, 2009 when I was in Chitranjan Park. I approached a local mechanic who after thorough inspection told me that the problem was with the T-valve that must be replaced. I took my bike to the Okhla service station on August 29, 2009 where they replaced the T-valve of the bike citing manufacturing defects. On the same day some abnormal sound from the front wheel also occurred, which I duly reported to the person in charge of my bike. Upon inspection, he told me that there could be a problem with a certain pin above the disk calipers in the disk brake assembly, or the disk itself could be warped. When I asked them to replace this part, I was told that since this would take quite a lot of time, I should get this fixed on the day of the bike’s second service. Upon further persuasion, they eventually agreed to fix the problem, and said that it could be resolved by putting some washers in the disk brake assembly that would prevent any fouling between the disk the suspect pin in the assembly. I refused to this proposition, and insisted upon replacement of the part. Eventually, they told me that the problem was fixed and it was a case of some dust and grime that was caught up in the assembly. On my way back from Okhla, I heard some louder noises from the front wheel that were of a similar nature. On the following day, the problem had intensified, and unsure of the nature of the problem, I phoned Mr. Subramaniyam on the following day who told me that somebody from Bagga Link Karol Bagh would come to place to take my bike to the service station. Again, after a wait of two to three days, my bike was finally taken to the Bajaj Service Station. After several days, I received a call from Mr. Rohtash, Service Engineer from the Karol Bagh service station who informed me that the bike had been completely and thoroughly inspected and it was ready for delivery. He told me that there was a problem with the bearing on the front wheel which had to be changed. As proof, I requested a letter from Bagga link stating the problems encountered, the parts replaced and that the bike now had been repaired completely. I was denied out-rightly by Mr. Subramaniyam that such a letter could not be furnished. Later on I was however provided with a customer satisfaction report which stated the parts which had been replaced. This letter however mentioned that the DGSE assembly had developed a nag, and there was no mention of the wheel bearing anywhere. The fuel tank cover which had developed a crack again had also been replaced, in addition to the rear fender and the speedometer cable. I was also told that Mr. Sachin (ASM Bajaj), Mr. Rohtash(Service Engineer, Bagga Link) and Mr. Subramaniyam had personally test driven and inspected the bike and no problems owing to manufacturing defects would occur in the bike again. I have proof for this assurance which I could produce upon request. I eventually received my bike and the customer satisfaction report on September 5, 2009 when the bike had run some 1246km. On September 21, 2009 I took my bike to Karnal, which is some 150km away from Delhi. I noticed some noise from the drive chain, and just to avoid any untoward incident en’route Karnal, before leaving, I got my bike inspected and fixed by a mechanic at the Kirti Nagar service station who said that the problem was because of a lack in lubrication. On return, the same noise from the front wheel and a jarring noise from the drive chain were noticed. I somehow managed to return to Delhi, whereupon I revisited Mr. Subramaniyam on September 26, 2009. He delegated the bike to Mr. Bijendra (Service Engineer, Bagga Link) for further action. This time again, he took responsibility for the problem citing manufacturing defects and got the entire front wheel assembly including the disc, and the tire changed. I also reported the noise from the drive chain which he said had now been fixed. During my visit to Karol Bagh on September 26, 2009, I asked Mr. Subramaniyam to replace my bike entirely or refund the full value as even after several attempts at fixing my bike, the same problems had resurfaced and my confidence in the bike had reached to an abysmal low. I was unsure if the bike could endure any long distance journeys in the future. I planned to take other journeys out of Delhi again, which was my main impetus towards buying this bike in favour of others. Mr. Subramaniyam said that a replacement wasn’t under his authority; however, he assured me a meeting with Mr. Gaurav Bagga on September 28, 2009 who could look into this matter. On the 28th, I received no calls or revert from Mr. Subramaniyam or anybody else on his behalf. I visited the Karol Bagh service station again on Monday and met up with Mr. Durgesh and Mr. Sachin to talk about the replacement of my bike with my brother, Vishal Chitkara. Upon this visit, the drive chain was readjusted and Mr. Durgesh said that this slack in the chain was the main reason for the noise. He also added that the drive chain should be adjusted every 500km, within which period it should not be required again. I was again assured that the bike is completely fit and no further near term maintenance should be needed. At this point, the bike had run for some 2062km. At the time of writing this email, the noise from the drive chain has resurfaced, and a local mechanic has advised me to get the chain replaced entirely, contrary to Mr. Durgesh’s opinion that only some minor adjustments would be required every 500km. The handle lock on the bike has also dislodged from its seat and must be reinserted every time I must lock the vehicle. I’m highly disappointed with the quality of service provided to me at the authorized service centers and more importantly with the quality of products that have been fitted into my bike. I fail to understand why, even after repeated diagnosis by reputed engineers, management and mechanics alike, such problems resurface within every couple hundred kilometers. It has been just about 3 months since I purchased the bike, and I’ve visited Bajaj service stations on at least 8 separate occasions. It is even more appalling that there have been such varied diagnosis from different people at Bagga Link and Bajaj and that these parts repeatedly under-perform, and fail within their prescribed life time even after repeated assurances which have more often than not been hollow and inconsistent. Date of Purchase: June 28, 2009 from Kirti Nagar. I've also attached the satisfation vouchers give to me on these three separate occassions. I demand immediate replacement of this bike or refund of the full value of the bike under the aforesaid circumstances. At present the company, I'm in touch with Mr. Pingley (Service Director, Bajaj Auto) who denies all claims for replacement and has further refused to accept all previous instances as manufacturing defects and the says that all replacements previously made were for problems that were "subjective in nature". This however, is contradictory to the statement by Mr. Subramaniyam (GM Service, Bagga Link) who had accepted all that all defects originated during actual manufacturing. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
These are just a few out of hundreds o[censored]nsatisfied customers of Bagga Link Bajaj. Unfortunately most of them inspite of being educated cannot file a written complaint against the company nor can publish their awfull experience on the net.
Well someday someone will take Baggas to the task by filling a complaint of criminal negligence, fraud & cheating in a court of law.
Well someday someone will take Baggas to the task by filling a complaint of criminal negligence, fraud & cheating in a court of law.
respected sir,
I bought bajaj discover 100 cc bike before 25 days. bike has runned 900 km.I have done first servicing in bagga servicing centre rithala before 7 days. but right now i am suffering from many problem;-
1.average of bike is 40-45 km/l only
2. some sounds inside the engine
3. chain is also big in size
4. break and clutch is loose
I have told all the matter in service centre but machenics do not giving more time. He said only your bike is in best condition. in such situation what i do. I could not recognised. Is it possible tell me proper way.I m requestin you sir. I have visited 3 and 4 times but the problem is not satisfactory.
I bought bajaj discover 100 cc bike before 25 days. bike has runned 900 km.I have done first servicing in bagga servicing centre rithala before 7 days. but right now i am suffering from many problem;-
1.average of bike is 40-45 km/l only
2. some sounds inside the engine
3. chain is also big in size
4. break and clutch is loose
I have told all the matter in service centre but machenics do not giving more time. He said only your bike is in best condition. in such situation what i do. I could not recognised. Is it possible tell me proper way.I m requestin you sir. I have visited 3 and 4 times but the problem is not satisfactory.
I am publishing here, the complaint sent by me to Mr. Prem Bagga in connection with the re-occurring fault with the clutch of my bike, for the past almost 22 months. The one liner reply received frpm Mr. Prem Bagga to this detailed complaint is also mentioned hereunder. In fact I've copied & pasted the entire communication here for the benefit of all the viewers/readers of this forum.
I would like to share with the learned viewers/readers of this forum that changing the parts on chargeable basis which are OK and which does not require replacement is a cheating, a fraud on the customer. Wont you agree that a case be made out against Bajaj Auto & Bagga Link for all their acts of omissions & commissions? I also request likely affected customers of Bagga Link to join me in raising the issue before District Consumer Forum and appropriate Court of Law.
I would also suggest my fellow customers to always collect the old parts from the workshop after paid repairs which forms important evidence in case the repairs have not been carried out properly. I call/request for the valuable opinion of the customers who have faced the similar issues at Bagga Link Bajaj. Won't you all agree that the attitude reflected in one line reply of Mr. Prem Bagga is that of arrogance coupled with a superiority complex. He has not requested me to come and meet him in his office. But just sent me his office phone no. A person who can find out his email ID and send him a lengthy mail, do you think I did not try to contact him on his direct no.after having made an unsuccessful attempt of trying to meet him personally in his office which is located in the basement of his Karol Bagh showroom? This landmine no. is always being answered by his PA, Ms. Sapna.(or something like that), who rather like to take a message for him then putting you through to him. Be my Judge and decide yourself. And if you feel cheated too, please come and join me to raise voice against the malpractices.
Sqn. Ldr. Raman Jhanjee (Retd)
New Delhi
# [protected]
From:
"prem Bagga" <[protected]@hotmail.com>
Add sender to Contacts
To:
"Sqn. Ldr. Raman Jhanjee (Retd) " <[protected]@battleaxe.in>
My office direct tel no is 23634040
Sent from BlackBerry® on Airtel
-----Original Message-----
From: "Sqn. Ldr. Raman Jhanjee (Retd)" <[protected]@battleaxe.in>
Date: Tue, 14 Sep 2010 10:33:01
To: <[protected]@hotmail.com>
Cc: <[protected]@rediffmail.com>
Subject: Fw: Your inefficient & incompetent Supervisors
Managing Director,
Bagga Link Bajaj
New Delhi - 110055
KIND ATTN: Mr. PREM BAGGA, MD
REG: CARELESS HANDLING/REPAIRS LEADING TO FINANCIAL LOSS AND HARRASMENT
REF: BAJAJ XD 125 BEARING REGN. # DL 4S ND 0110
Dear Sir,
The first vehicle I bought from ur dealership was Chetek wayback in 1996, and 3rd and last vehicle I bought from your showroom was CT100 in July 2006. I had made it very clear to your Mr. Kaul that I do not want any accessory costing Rs. 600/- as the same was available at much cheaper rate in open market. Mr. Kaul had initially agreed to it. He told me that he will pay me back later thru voucher as he could not reduce it in the invoice. That was just a trick and the said amount was never refunded back. nor I got the leg guard & sari guard. The amount was later compensated by the Citifinancial dealer as he had very cleverly passed on the buck to the poor dealer. Two years later, I, after selling the bike in july 2008 again went to your showroom to buy Xcd 125. Having the bitter past experience fresh in my memory, I could not succumb to the cunning trap of Mr. Kaul. I then went to Swedeshi's and bought the vehicle. There also, the total amount paid and the invoice issued did not match. The invoice was made for the less amount and the difference was around 1400/-. It was not a clerical error, but a fraud on the customer. I made them to pay back the difference.
Even after buying the bike from 'Swadeshis' I kept getting the services done at your Kirti Nagar center. Not only this service station was conveniently located, close to my residence but just because I could see whats going on with the vehicle also for the warm & friendly reception with million dollars friendly smile of Mr. Tomar. Mr. Bagga, right from the very beginning this bike had some inherent problems. In the first month itself the water entered the headlight assembly and had to be replaced in the warranty. The clutch plates started wearing out by the end of 2nd month. Thereafter, every 2 months or so I had to go for new clutch plates. Your mechanics did not bother to find the exact cause but kept changing them at my cost. At times your Kirti Nagar service center did not have a set of these clutch plates, I had to get them changed with local make.
In May 09 the engine started making rattling noise and started smoking out. When your supervisor failed to respond I tried to lodge a complaint with you. Thereafter your GM, Service, Mr. Subramanium called me up and a major overhaul was done under warranty but clutch was overhauled at my cost - changing Hub, Wheel, Pressure plates, Reduction plate and all the clutch plates. Thereafter 2-3 months I again had to go for change of clutch plates. Inspite of my repeated requests neither your mechanics nor the supervisor Bijender ever bothered to find out the root cause. This O/H costed me R 802/- for no fault of mine.
On 28th May 2010, the engine had to be overhauled again - with replacement of Cylinder Kit etc. Even that time too the clutch was overhauled with all components like hub, wheel etc. etc. replaced at my cost. The vehicle was still under warranty. This time too I requested your mechanics & the supervisor to find the root cause of the frequent failure of clutch plates. I did request your GM too who happened to be there in Kirti Nagar on that day. He did tell them to check the the plunger (which presses the clutch plates in the engine) and even instructed them to place a washer underneath. Every time the Cylinder Kit was replaced under warranty, I was charged for the following items which had to be replaced just because the cylinder - piston were changed.
1. Oil seals -2 Nos R 47.28
2. Circle IP R 06.76
3. Gasket Cylinder head R 47.56
4. Gasket cylinder block R 00.82
5. Gasket Magneto cover R 25.07
6. Gasket clutch cover R 31.91
Plus the loose engine oil and that too at Rs. 200/- a liter.(with 20% tax) Why the engine had to be opened - because it failed to perform & was under warranty. So why should I be made to pay for these gaskets & oil seals under warranty? The cost of items, 1 -6 comes to Rs. 159.40 +12.5% tax. The total comes to R 179.32. For clutch o/h I had to pay R 510.39. Add Rs. 240 for loose Indian Oil servo (The liter bottle of Indianoil servo is being sold in open market for Rs. 145/- ). Inspite of my request the parts changed were not given to me on the pretext that they had been mixed in the scrap.(what a joke). I had to shell out R 1024/- for this O/H.
On 2nd of August, 2010 I again had to go for emergency repair of clutch near Tis Hazari. The clutch plates & oil was changed at the cost of R 350/- by a local mechanic.
Thereafter again on 4th September the clutch started giving problem. This time I decided to fight back and took the bike to your KB service station. The mechanic, Raju was very well briefed about the re-occurring problem of the clutch. He was even shown the genuine worn out c/plates taken out of the vehicle on 2/8/10 (these were the plates put on 28/4/10) Out of the 4 plates only one was totally devoid of the 'cork' layer - by me and by your GM himself.. Once again, without bothering to find the cause, he changed the set of pressure plates, wheel clutch, along with clutch plates & reduction plate. This time too only one plate was completely worn out and other 3 were intact. He went to the extent to change the clutch lever and lever holder presuming the lever to be faulty adding unnecessary expenditure of R 200/-. This O/H cost me total of R 742/-. After taking the delivery on 8th of this month, I found the clutch was giving the same feeling and bike running in the 4th gear was giving impression as being run in the 3rd gear. The smoothness of riding in the 4th gear was missing as usual. This time I had collected the worn out plates etc. I found that once again, only one plate was totally scrapped while other 3 plates and the reduction plate were intact. The set of pressure plates also needed no replacement.
Frustrated & annoyed, I send you mail and expressed my desire of meeting you personally. I took the bike back to the W/S and the same was fortunately seen by the Bajaj service Manager, Mr. JK Arora. Even Mr. Arora indirectly admitted that the pressure plates were OK. Thereafter he instructed the mechanic to open the clutch cover. Leaving my bike in the w/s, I came to your showroom to meet you personally & discuss the issue. It was very unfortunate that I was encountered by Mr. Kaul who made me off by his usual stupid interrogation of 'how & why'. Before I could lose my cool, I decided to quit. But before leaving I did tell him that this is going to blow a simple matter out of proportions. Mr. Bagga, "Flight is an evidence of guilt". If I were him, I would have straight away routed the customer whos claiming to have sent a complaint in the morning, to MD.
Later when I asked Mr. Arora as to what was his finding, he avoided to give details but told me that mechanic has been instructed to rectify the fault. Your GM, Mr. Subramanium too admitted that the fault was with plunger which presses the clutch plates. However the mechanic Raju when asked about the fault, said that nothing wrong was found inside the clutch. He might be scared that he would be accused of having unnecessarily changed pressure plates and clutch lever etc. etc. Yes, one thing is for sure that some adjustment was done and I could feel slight difference while riding in the 4th gear. And then next two months are enough to prove if the fault has been rectified.
If today you are No1 dealer of Bajaj, it's because of your various showrooms located at strategic locations around Delhi and not because of good services. Secondly, because you are selling more; you are servicing (the vehicles) more, and not because you are 'serving' more. Most of the customers are not even aware of the fact that they can go to any authorized service center near to their place of residence. How your customers are fleeced in your service stations, sometimes put me in doubt if you are giving incentives to your mechanics on the parts replaced. May be, they actually want to hide their incompetence & inefficiency by keeping you happy by making hefty repair bills. Now don't cry murder at me by saying that God has given you enough and that you don't indulge in such mal practices. I'll tell you one thing, remember 26/11? Those police officers awarded with highest decorations -gallantry awards, died in the cab and not actually fighting terrorists like Maj. Unikrisnan (who died fighting at Hotel Taj). So what does it prove? Were those three destined to get the highest gallantry awards? Or something else! It would be right time to install a cameras in all your workshops connected thru internet so that you can monitor the customer handling right in your office. This way you'll be able to keep tab on your supervisors as how they are dealing the customers.
Now after I came back I started searching some evidence in support of my allegations, on the net. I did not have to put in many efforts. I did find lots of evidence to support my complaint. You too can view the following link: - https://www.consumercomplaints.in/my-complaints.htmlbajaj-auto-ltd-amp-bagga-link-services-pvt-ltd-c273999.html
. Your inefficient & incompetent mechanics & their supervisors are all their only to replace/change the parts at the cost of customer without going into the exact cause of problem and finding a solution to it. Yes!, most o[censored]s have learnt to enjoy the rape that is inflicted on us as we are not in a position to escape. But one thing is for sure that I won't be accepting it lying low. I want the refund of the amount paid by me towards clutch O/H on three occasions amounting to Rs. 2568/- alongwith the amount of R 350/- on 2/8/10 to a local workshop, and a suitable compensation for all the harassment faced all these months due to inapt handling of the complaint.
I had come to your office after having sent you an email in advance, with a hope of finding a solution but your manager, Mr. Kaul has made you more than a Prime minister of India. I'm too small a person. Imagine when your manager can do this to me what he would be doing with normal customers coming to meet you with their problems/grievances. He was only short of telling me that 'Bagga' has not invited me to get the bike repaired here. Yes! I was not at all invited by Bagga. I even accept my poor judging ability to have chosen wrong people for the right job. But I still demand an explanation that why those parts were changed which did not require replacement? Not once; not twice but 4 times. Why the proper investigation was not done to find out the actual root cause of problem, re-occurring after every 2 months or so. By means of this mail I would like to request you for the refund of Rs. 2918/- spent on clutch repairs which was not required only if your mechanics & supervisor had attended the complaint seriously. If I fail to get suitable response from you, I would be left with no alternate then to proceed legally against Bajaj Auto and your company for all the financial losses and harassment faced by me all these months due to causal handling of the clutch complaint. You may please, if you wish so, treat this as a notice under section 12, 17 and section 21 of the consumer protection Act of 1986. I'm not a lawyer but still I know I can plead this case in Dist. Consumer Court No. 3, Janakpuri, New Delhi, as a petitioner-in-person, without hiring an advocate. But then I leave it upto you.
Bagga Sahib, the very first thing the Indian Air Force tought me was that, "If you don't get what you want that means you never really wanted it". I could never forget that. I want my bike to be repaired properly & thoroughly. I do want refund of the entire amount wasted on useless repairs by your inefficient & incompetent mechanics/supervisor. I also want to be properly compensated for the harassment faced due to frequent re-occurance of clutch problem - resulting in pushing bike for kms together to reach a mechanic - right from Tis Hazari courts to Azad market crossing.
I'm still willing to sit with you to discuss the entire issue threadbare. And if you too feel that a personal meeting could be more fruitful then do not hesitate to call me on [protected]. I'll come along with all the evidence in my support.
Thanks in advance.
----- Original Message -----
From: Sqn.
Ldr. Raman Jhanjee (Retd) <mailto:[protected]@battleaxe.in>
To: gga.[protected]@gndel.global.net.in <mailto:gga.[protected]@gndel.global.net.in>
Sent: Monday, September 13, 2010 10:02 AM
Subject: Your inefficient & incompetent Supervisors
Dear Mr. Prem,
I'm a very old customer of Baggalink Bajaj. Having faced with a peculiar problem with my bike I did my best to get it repaired by your Kirti Nagar Center. After having failed in my efforts, I decided to give a try to your technicians at Karol Bagh. Having failed miserable at both places I am getting an iota that your technicians are being given incentive for putting in the genuine spares in the bike even when they are not requires to be put. The most important thing I found missing in your whole team of technicians - at both places, is a common sense & a logical approach to a problem.
Dont mind if I say that your supervisors at both these places, Karol Bagh & Kirti Nagar deserve to be shown the door in the interest of the company.
Don't believe me? put a camera with audio and record customer dealings just for a week and you'll know how the revineu paying customers are taken for a ride by your cunning but duffer supervisors. If I'm unable to prove the same. I would tender my unconditional & unqualified apologies to you and to your supervisors in full public view. Else you got to get my bike repaired -free of cost and also pay back the amount being spent by me on the bike for the last 24 months, and also compansate me for all the harrasment.
Sqn. Ldr. Raman Jhanjee (Retd)
A.M S.M.Ae.E
Call me @ [protected]
PS
I'm visiting your workshop at KB today and would love to have a word with you about my awfull experience at both places. I know you have a GM who's also ex-Air Force.
I would like to share with the learned viewers/readers of this forum that changing the parts on chargeable basis which are OK and which does not require replacement is a cheating, a fraud on the customer. Wont you agree that a case be made out against Bajaj Auto & Bagga Link for all their acts of omissions & commissions? I also request likely affected customers of Bagga Link to join me in raising the issue before District Consumer Forum and appropriate Court of Law.
I would also suggest my fellow customers to always collect the old parts from the workshop after paid repairs which forms important evidence in case the repairs have not been carried out properly. I call/request for the valuable opinion of the customers who have faced the similar issues at Bagga Link Bajaj. Won't you all agree that the attitude reflected in one line reply of Mr. Prem Bagga is that of arrogance coupled with a superiority complex. He has not requested me to come and meet him in his office. But just sent me his office phone no. A person who can find out his email ID and send him a lengthy mail, do you think I did not try to contact him on his direct no.after having made an unsuccessful attempt of trying to meet him personally in his office which is located in the basement of his Karol Bagh showroom? This landmine no. is always being answered by his PA, Ms. Sapna.(or something like that), who rather like to take a message for him then putting you through to him. Be my Judge and decide yourself. And if you feel cheated too, please come and join me to raise voice against the malpractices.
Sqn. Ldr. Raman Jhanjee (Retd)
New Delhi
# [protected]
From:
"prem Bagga" <[protected]@hotmail.com>
Add sender to Contacts
To:
"Sqn. Ldr. Raman Jhanjee (Retd) " <[protected]@battleaxe.in>
My office direct tel no is 23634040
Sent from BlackBerry® on Airtel
-----Original Message-----
From: "Sqn. Ldr. Raman Jhanjee (Retd)" <[protected]@battleaxe.in>
Date: Tue, 14 Sep 2010 10:33:01
To: <[protected]@hotmail.com>
Cc: <[protected]@rediffmail.com>
Subject: Fw: Your inefficient & incompetent Supervisors
Managing Director,
Bagga Link Bajaj
New Delhi - 110055
KIND ATTN: Mr. PREM BAGGA, MD
REG: CARELESS HANDLING/REPAIRS LEADING TO FINANCIAL LOSS AND HARRASMENT
REF: BAJAJ XD 125 BEARING REGN. # DL 4S ND 0110
Dear Sir,
The first vehicle I bought from ur dealership was Chetek wayback in 1996, and 3rd and last vehicle I bought from your showroom was CT100 in July 2006. I had made it very clear to your Mr. Kaul that I do not want any accessory costing Rs. 600/- as the same was available at much cheaper rate in open market. Mr. Kaul had initially agreed to it. He told me that he will pay me back later thru voucher as he could not reduce it in the invoice. That was just a trick and the said amount was never refunded back. nor I got the leg guard & sari guard. The amount was later compensated by the Citifinancial dealer as he had very cleverly passed on the buck to the poor dealer. Two years later, I, after selling the bike in july 2008 again went to your showroom to buy Xcd 125. Having the bitter past experience fresh in my memory, I could not succumb to the cunning trap of Mr. Kaul. I then went to Swedeshi's and bought the vehicle. There also, the total amount paid and the invoice issued did not match. The invoice was made for the less amount and the difference was around 1400/-. It was not a clerical error, but a fraud on the customer. I made them to pay back the difference.
Even after buying the bike from 'Swadeshis' I kept getting the services done at your Kirti Nagar center. Not only this service station was conveniently located, close to my residence but just because I could see whats going on with the vehicle also for the warm & friendly reception with million dollars friendly smile of Mr. Tomar. Mr. Bagga, right from the very beginning this bike had some inherent problems. In the first month itself the water entered the headlight assembly and had to be replaced in the warranty. The clutch plates started wearing out by the end of 2nd month. Thereafter, every 2 months or so I had to go for new clutch plates. Your mechanics did not bother to find the exact cause but kept changing them at my cost. At times your Kirti Nagar service center did not have a set of these clutch plates, I had to get them changed with local make.
In May 09 the engine started making rattling noise and started smoking out. When your supervisor failed to respond I tried to lodge a complaint with you. Thereafter your GM, Service, Mr. Subramanium called me up and a major overhaul was done under warranty but clutch was overhauled at my cost - changing Hub, Wheel, Pressure plates, Reduction plate and all the clutch plates. Thereafter 2-3 months I again had to go for change of clutch plates. Inspite of my repeated requests neither your mechanics nor the supervisor Bijender ever bothered to find out the root cause. This O/H costed me R 802/- for no fault of mine.
On 28th May 2010, the engine had to be overhauled again - with replacement of Cylinder Kit etc. Even that time too the clutch was overhauled with all components like hub, wheel etc. etc. replaced at my cost. The vehicle was still under warranty. This time too I requested your mechanics & the supervisor to find the root cause of the frequent failure of clutch plates. I did request your GM too who happened to be there in Kirti Nagar on that day. He did tell them to check the the plunger (which presses the clutch plates in the engine) and even instructed them to place a washer underneath. Every time the Cylinder Kit was replaced under warranty, I was charged for the following items which had to be replaced just because the cylinder - piston were changed.
1. Oil seals -2 Nos R 47.28
2. Circle IP R 06.76
3. Gasket Cylinder head R 47.56
4. Gasket cylinder block R 00.82
5. Gasket Magneto cover R 25.07
6. Gasket clutch cover R 31.91
Plus the loose engine oil and that too at Rs. 200/- a liter.(with 20% tax) Why the engine had to be opened - because it failed to perform & was under warranty. So why should I be made to pay for these gaskets & oil seals under warranty? The cost of items, 1 -6 comes to Rs. 159.40 +12.5% tax. The total comes to R 179.32. For clutch o/h I had to pay R 510.39. Add Rs. 240 for loose Indian Oil servo (The liter bottle of Indianoil servo is being sold in open market for Rs. 145/- ). Inspite of my request the parts changed were not given to me on the pretext that they had been mixed in the scrap.(what a joke). I had to shell out R 1024/- for this O/H.
On 2nd of August, 2010 I again had to go for emergency repair of clutch near Tis Hazari. The clutch plates & oil was changed at the cost of R 350/- by a local mechanic.
Thereafter again on 4th September the clutch started giving problem. This time I decided to fight back and took the bike to your KB service station. The mechanic, Raju was very well briefed about the re-occurring problem of the clutch. He was even shown the genuine worn out c/plates taken out of the vehicle on 2/8/10 (these were the plates put on 28/4/10) Out of the 4 plates only one was totally devoid of the 'cork' layer - by me and by your GM himself.. Once again, without bothering to find the cause, he changed the set of pressure plates, wheel clutch, along with clutch plates & reduction plate. This time too only one plate was completely worn out and other 3 were intact. He went to the extent to change the clutch lever and lever holder presuming the lever to be faulty adding unnecessary expenditure of R 200/-. This O/H cost me total of R 742/-. After taking the delivery on 8th of this month, I found the clutch was giving the same feeling and bike running in the 4th gear was giving impression as being run in the 3rd gear. The smoothness of riding in the 4th gear was missing as usual. This time I had collected the worn out plates etc. I found that once again, only one plate was totally scrapped while other 3 plates and the reduction plate were intact. The set of pressure plates also needed no replacement.
Frustrated & annoyed, I send you mail and expressed my desire of meeting you personally. I took the bike back to the W/S and the same was fortunately seen by the Bajaj service Manager, Mr. JK Arora. Even Mr. Arora indirectly admitted that the pressure plates were OK. Thereafter he instructed the mechanic to open the clutch cover. Leaving my bike in the w/s, I came to your showroom to meet you personally & discuss the issue. It was very unfortunate that I was encountered by Mr. Kaul who made me off by his usual stupid interrogation of 'how & why'. Before I could lose my cool, I decided to quit. But before leaving I did tell him that this is going to blow a simple matter out of proportions. Mr. Bagga, "Flight is an evidence of guilt". If I were him, I would have straight away routed the customer whos claiming to have sent a complaint in the morning, to MD.
Later when I asked Mr. Arora as to what was his finding, he avoided to give details but told me that mechanic has been instructed to rectify the fault. Your GM, Mr. Subramanium too admitted that the fault was with plunger which presses the clutch plates. However the mechanic Raju when asked about the fault, said that nothing wrong was found inside the clutch. He might be scared that he would be accused of having unnecessarily changed pressure plates and clutch lever etc. etc. Yes, one thing is for sure that some adjustment was done and I could feel slight difference while riding in the 4th gear. And then next two months are enough to prove if the fault has been rectified.
If today you are No1 dealer of Bajaj, it's because of your various showrooms located at strategic locations around Delhi and not because of good services. Secondly, because you are selling more; you are servicing (the vehicles) more, and not because you are 'serving' more. Most of the customers are not even aware of the fact that they can go to any authorized service center near to their place of residence. How your customers are fleeced in your service stations, sometimes put me in doubt if you are giving incentives to your mechanics on the parts replaced. May be, they actually want to hide their incompetence & inefficiency by keeping you happy by making hefty repair bills. Now don't cry murder at me by saying that God has given you enough and that you don't indulge in such mal practices. I'll tell you one thing, remember 26/11? Those police officers awarded with highest decorations -gallantry awards, died in the cab and not actually fighting terrorists like Maj. Unikrisnan (who died fighting at Hotel Taj). So what does it prove? Were those three destined to get the highest gallantry awards? Or something else! It would be right time to install a cameras in all your workshops connected thru internet so that you can monitor the customer handling right in your office. This way you'll be able to keep tab on your supervisors as how they are dealing the customers.
Now after I came back I started searching some evidence in support of my allegations, on the net. I did not have to put in many efforts. I did find lots of evidence to support my complaint. You too can view the following link: - https://www.consumercomplaints.in/my-complaints.htmlbajaj-auto-ltd-amp-bagga-link-services-pvt-ltd-c273999.html
. Your inefficient & incompetent mechanics & their supervisors are all their only to replace/change the parts at the cost of customer without going into the exact cause of problem and finding a solution to it. Yes!, most o[censored]s have learnt to enjoy the rape that is inflicted on us as we are not in a position to escape. But one thing is for sure that I won't be accepting it lying low. I want the refund of the amount paid by me towards clutch O/H on three occasions amounting to Rs. 2568/- alongwith the amount of R 350/- on 2/8/10 to a local workshop, and a suitable compensation for all the harassment faced all these months due to inapt handling of the complaint.
I had come to your office after having sent you an email in advance, with a hope of finding a solution but your manager, Mr. Kaul has made you more than a Prime minister of India. I'm too small a person. Imagine when your manager can do this to me what he would be doing with normal customers coming to meet you with their problems/grievances. He was only short of telling me that 'Bagga' has not invited me to get the bike repaired here. Yes! I was not at all invited by Bagga. I even accept my poor judging ability to have chosen wrong people for the right job. But I still demand an explanation that why those parts were changed which did not require replacement? Not once; not twice but 4 times. Why the proper investigation was not done to find out the actual root cause of problem, re-occurring after every 2 months or so. By means of this mail I would like to request you for the refund of Rs. 2918/- spent on clutch repairs which was not required only if your mechanics & supervisor had attended the complaint seriously. If I fail to get suitable response from you, I would be left with no alternate then to proceed legally against Bajaj Auto and your company for all the financial losses and harassment faced by me all these months due to causal handling of the clutch complaint. You may please, if you wish so, treat this as a notice under section 12, 17 and section 21 of the consumer protection Act of 1986. I'm not a lawyer but still I know I can plead this case in Dist. Consumer Court No. 3, Janakpuri, New Delhi, as a petitioner-in-person, without hiring an advocate. But then I leave it upto you.
Bagga Sahib, the very first thing the Indian Air Force tought me was that, "If you don't get what you want that means you never really wanted it". I could never forget that. I want my bike to be repaired properly & thoroughly. I do want refund of the entire amount wasted on useless repairs by your inefficient & incompetent mechanics/supervisor. I also want to be properly compensated for the harassment faced due to frequent re-occurance of clutch problem - resulting in pushing bike for kms together to reach a mechanic - right from Tis Hazari courts to Azad market crossing.
I'm still willing to sit with you to discuss the entire issue threadbare. And if you too feel that a personal meeting could be more fruitful then do not hesitate to call me on [protected]. I'll come along with all the evidence in my support.
Thanks in advance.
----- Original Message -----
From: Sqn.
Ldr. Raman Jhanjee (Retd) <mailto:[protected]@battleaxe.in>
To: gga.[protected]@gndel.global.net.in <mailto:gga.[protected]@gndel.global.net.in>
Sent: Monday, September 13, 2010 10:02 AM
Subject: Your inefficient & incompetent Supervisors
Dear Mr. Prem,
I'm a very old customer of Baggalink Bajaj. Having faced with a peculiar problem with my bike I did my best to get it repaired by your Kirti Nagar Center. After having failed in my efforts, I decided to give a try to your technicians at Karol Bagh. Having failed miserable at both places I am getting an iota that your technicians are being given incentive for putting in the genuine spares in the bike even when they are not requires to be put. The most important thing I found missing in your whole team of technicians - at both places, is a common sense & a logical approach to a problem.
Dont mind if I say that your supervisors at both these places, Karol Bagh & Kirti Nagar deserve to be shown the door in the interest of the company.
Don't believe me? put a camera with audio and record customer dealings just for a week and you'll know how the revineu paying customers are taken for a ride by your cunning but duffer supervisors. If I'm unable to prove the same. I would tender my unconditional & unqualified apologies to you and to your supervisors in full public view. Else you got to get my bike repaired -free of cost and also pay back the amount being spent by me on the bike for the last 24 months, and also compansate me for all the harrasment.
Sqn. Ldr. Raman Jhanjee (Retd)
A.M S.M.Ae.E
Call me @ [protected]
PS
I'm visiting your workshop at KB today and would love to have a word with you about my awfull experience at both places. I know you have a GM who's also ex-Air Force.
I Found That No One Has Courtesy fro Bajaj Auto Ltd, to Take initiative for the customer who might got damage to Life / Health due to Manufacturing Fault Two Wheeler Product Of Model Discover 150 with Disk break [One of Key Product in Sale Of Bajaj Auto Ltd] .How ever Mr Raju Yadav From One of Service / Sale Partner of Bajaj Auto Ltd, Trying to Convince me to get Repair the Quality issue Automobile Product.
I had requested many times Before you, [Bajaj Auto Ltd]; But no is willing to solve my Issue / to support after sale .
Should I Consider Somebody Will respond on below Mail from Bajaj Auto Ltd !!!
Dissatisfied & Harassed Customer From Pune
Satish
satish.[protected]@yahoo.com
[protected]
I had requested many times Before you, [Bajaj Auto Ltd]; But no is willing to solve my Issue / to support after sale .
Should I Consider Somebody Will respond on below Mail from Bajaj Auto Ltd !!!
Dissatisfied & Harassed Customer From Pune
Satish
satish.[protected]@yahoo.com
[protected]
LOAN DETAILS OF MY TWO WHEELER VEHICLE BAJAJ DISCOVER
I AM UNABLE TO GET MY LOAN STATEMENT STATUS WHICH SITE SHOULD I APPLY, PLEASE HELP ME AND GIVE STEPWISE DETAILSgive the detaile statement account no02354189
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Customer care
Bajaj Auto Services
Subject:-Complaint against the service at BaggaLink service station, Mahipalpur, New Delhi
Dear Sir,
This is in reference to the service provided by Bagga Link Mahipalpur, New Delhi, I would like to put it in your information that I had given my Pulsar 180cc DTSi on 30th November 2009 with complaint “bike not starting”.After the request and suggestion of Mr. Madan Dua(Mob:-[protected]), Manager, BaggaLink Mahipalpur Service Station, we agreed for the complete bike repairing @ Rs. 6000. According to him The Bike needed the following actions for its complete corrections:-
1.Change of Cylinder Piston
2.Change of Clutch Plates
3.Wall repairing
4. Change of Timing chain
5.Change of Chain set
And Etc.
He said Mr Ashish (my name) you need not worry after doing this acrtivities your bike will be OK and I will be taking all the responsibilities hereafter.
He made several calls to me through his mobile (i.e [protected]) and Mahipalpur office No.(i.e[protected] and took approval for some few actions which is indicated in the bill attached. Final Bill given to me- Rs. 7434/-
When we visited the mahipalpur service station on 9th December 2009 Bike was absolutely not in condition.Following problems were there.:-
1.Body Vibration(too much)
2. Engine noise on all gears
3.Indicators were not working
4.Horn was not working
5.Leg guard volt was not there
6. Meter was not working
7.Allignment of Handle was not done
Etc…
After denying that bike is all Ok and some machinery part is not available you need to come after 2 days, the refused to work on it and handed us the bill and the gate pass
Then, we forced Mr Vijay(The Mechanic) to open the engine again and see the Body balancer alignment Seriously.He opened but couldn’t do anything
We complained it to the GM-Service- Mr. Subramanyam(Mob:-[protected]), he assured me that some engineer will come and will see the problems and Rectify it.We got convinced and we took the Bike and left the station on 9th after paying the bill.
On 14th December (Monday) we received a call from Bagga Link Mahipalpur that One engineer has come to rectify all the problems in my Bike, we visited the station at 1.30 PM
The Engineer (Mr. Rohtas bhardwaj-Mob:-[protected]) came and asked the Mechanic Mr. Vijay to open the engine at 4.30 PM (This happened after a long argument with him and Mr. Madan Dua) and told me to leave the bike for 3 days or to come to the Karolbagh station very next day and he will see the problems applying all the labor charges and service charges there.(making fool of me)
The manager (Mr Madan Dua) and Engineer (Mr. Rohtas Bhardwaj) refused to give me Job Card and the Gate Pass when we asked them to tie the engine back and give me my Bike as I was completely frustrated being there and seing their inefficiency in Bike Repairing.
GM –Service Mr. Subramanyam was not picking my calls (more than 50) and after getting distracted, I made complaint to the customer care at[protected] and got the complian No.-17163
Against the Customer care response- Mr. Brijesh and Mr Subramanyam called me At 6.00 PM, I talked to both of them and they convinced me for a good reponse from their side within 2 days. But after that, the later is not picking any calls and even MR. Madan Dua refused to see my bike and bring it back in condition
Anyway as on Today My Bike is totally not in condition and after 2 years of Purchase from Bagga Link, KarolBagh, New Delhi and 2 years of service from Bagga Link, My Bike is not working as a bajaj-Pulsar Bike.
I, therefore request you to please see the history of this Bike being Serviced in your Stations and suggest me what I need to do now, as you have left no option just to go in the consumer court and claim my losses in financial terms and my mental pressure and uncomfort in last 2 years especially in last 15 days.
Please check all the attachments and do the needful ASAP
Waiting for your reply and quick response
Thanks and Regards
Kumar Ashish Bike No- DL 6S Z 5079
[protected]
[protected]