[Resolved]  Bharati Airtel Broadband — Pathetic customer service and false promises

wi -fi broad band connection — false promises

hello sir
i am located at kushaiguda,ecil which comes under industrial zone.i am studying btech 3 year. as i am having campus placments i was in search of broad band connection. my brother said only bsnl(wired) was available in that area so i contacted bsnl office and i noticed that it would take 1week for giving connection so i came back .on next day morning i saw an add about the reliance wi-fi connection so i contacted to the number which was given and i told the address and within 6 hours the sales executive came to my house and i immediately asked him that how much time it would take for giving an new connection and he said that it would take less than 3 days and his name was kishore.he gave me an acnowledgement number [protected] and he took the form on[protected]
then next day one lady called to my number at around 2:00pm and confirmed about the connection and again i confirmed about the connection she said that by monday morning surely it would available . but i waited till monday evening and i calld to the office and they said that as it was raining it would not possible for them on taht day and they said by surly next day it would completed again next day i waited till evening and i called to the office number and they said the same execuse and i asked them that whether they were giving under ground connection they said that it was taking nearly 4 hours for each connection they said that by today morning there would be an connection available by morning but i waited till 12:00 and i called them and they said that they were coming to my house but till 4:00pm there was nothing and again i called to them at4;00pm and they said that my form was misplaced and it would take one more day for them.i[censored] cant give the connection in 3days was there any need to tell to the customers about that i am having placement on 15 feb. and it took nearly one week time and they were not giving correct information.but the bsnl officer said that it would take oneweek exact.and i can tell about this incident to my friend (nearly 13 members) who were in the mood to take the wi-fi connection.if this is the service which was provided to me i can ask them to go to bsnl.pls solve my problem before 14feb otherwise its not required for me to take me the connection and my ph number is [protected] and i am from andra pradesh

Hi,

I subscribed for a Airtel Broadband connection on the 15th Dec '09 through an agent called Deepak (Ph No: [protected]) paying Rs.1000/- in cash to his associate called Arun who took the photocopy of my PAN card, House address & ID card & promised me that the installation will be done by Friday, 18th Dec '09, however; no technician called me! The following day when I called up Deepak, he promised me that a technician will come by for installation by 6:30pm. Again no one turned up & I would have called up this guy like 15 times & everytime promises were made but not met.

Then I called up Airtel Customer Service (Ph No: [protected] - Koramangala office, Bangalore) & complained on the 23rd Dec '09 & I was assured a call back by one of the executive on 24th Dec '09. (Complaint No:[protected] but no one called. Again when I called, the executive said that my application itself is not updated! Then a Manager named Nadeem takes the call & promises that the installation will be done by evening & this time again no one turns up. When I call up again the following day, an executive promises a call back from Nadeem in 1hr but he doesn't call! The following day again when I call up, manager named Bhargav promises a call back but doesn't call back & no follow up is done!

If someone responsible is looking at my mail please take action.


Regards,

Prashanth

Airtel Broadband — Pathetic Customer service

I just called 121 Airtel customer care service twice today (4-3-11) for deactivating certain service and plan migration. In first call, the rep put me on a hold and just hanged up on me -ref no[protected]. And in second call another rep gave me information but was in a rush to hang up. She did same thing twice in the call and there was not proper call closing -ref no[protected]. Forsake God sake they charge me for each calls and they provide this sort of poor response. I'm really pissed off, and i don't know what quality guidelines this people follow. I'm very much unsatisfied. Please do me the need. Hope at least i get some response from ICCF.